Printing, Personal Computing and Mobile Boards migrating to HP Support Forums

[Dennis Handly]

>3. Tags - I see some potential here - Could we find a way to automatically tag ...

Huh?  Tags have been here too.  Not automatic of course.

http://h30499.www3.hp.com/t5/forums/tagdetailpage/tag-cloud-grouping/tag/tag-cloud-style/frequent/message-scope/core-node/category-id/bsc-412/user-scope/all/tag-scope/all/timerange/all/tag-visibility-scope/public

[John Getzke]

> Huh?  Tags have been here too.  Not automatic of course.

The automatic part is what I mean.  The tags on this forum are not very useful for analysis or filtering (to my knowledge).

If we could find a way to better leverage the currently existing feature we might be able to customize the consumer forum to better fit our needs.  Everyone posts to one place, only people interested in "laserjet" or "enterprise" tags get notifications. 

Ofcourse, something would have to tag threads for us in the first place to make any kind of filtering possible or useful.  Right now its up to the users to manually tag everything with metadata.

[John Getzke]

More feedback.

After a few days of playing around on the consumer forum I can honestly say there are way too many posts for me to manage right now.  Just getting caught up on the new unanswered posts from the day before requires considerable chunks of time that are not feasible for me to maintain, and they continue to pour in.  Let alone try to read anything that already has a post that I might be interested in or could provide feedback on.

My current technique has been to monitor the unanswered threads for the entire Printers & All in Ones area, as I used to do for the Multifunction & All In One area on the EB.  The only way I could stay sane would be to find a smaller sub to monitor that fits my interests.  Unfortunetly all of the subs in the consumer boards are a bit too generic for my tastes right now.  There isnt one that feels like a good fit for me yet. 

Still looking for a better way to filter out the stuff I cannot manage or am not interested in.

[Chris H]

>> ... My current technique has been to monitor the unanswered threads for the entire Printers & All in Ones area, as I used to do for the Multifunction & All In One area on the EB.

Yes - because topics of interest (in my case LaserJet s/w, PCL) are spread over several of the boards.

>> ... The only way I could stay sane would be to find a smaller sub to monitor that fits my interests.

>> ...  Unfortunetly all of the subs in the consumer boards are a bit too generic for my tastes right now.

>> ... There isnt one that feels like a good fit for me yet. 

But there probably isn't a suitable subset - and as there are many more posts on the consumer forums (now even more with the EB merger), there are so many more than on the 'see all'  of the old EB area.

It's less of a problem for me (as I'm retired, and on the days I log in, I've often got time to spare), but it's still sometimes frustrating having to wade through loads of posts about inkjets (even if I just choose the "Printing Issues & Trobleshooting" board, which is (supposedly) where the EB "LaserJets" board migrated to), when I'm looking for LaserJet / PCL issues.

[Chris H]

@John_MB

The Product Name relevant to a question appears on most (although not all) new threads (because the question author is prompted to include this when raising a question).

How about making it easier for ex-EB users to filter out topics which they will (or won't) have an interest in, by including this product name in the topic summary?

For example, instead of seeing an entry like this in a topic list:

we'd see something like:

Then I (for one) would know that (in this case) the topic is probably not of interest to me.

edit: whereas if the product name included LaserJet, or one of the new OfficeJet Pro models (which support the 'traditional' Page Description Languages (PCL5, PCL XL, PostScript) supported by most commercial LaserJet printers), I possibly would be interested.

[John Getzke]

Yup, our best bet is to get HP to accurately tag everything with relevant meta data.  If so then it wont matter where people start thier new threads.  We could also setup tag filters and monitor the threads we care about like we currently do.

Fore example the "laserjet" tag would be:

http://h30434.www3.hp.com/t5/tag/Laserjet/tg-p/board-id/Install

This could be super easy for me to bookmark and monitor to maintain my current volunteer interests in the new community.   At a glance it appears to monitor all subs and threads.  Imagine doing this for "Enterprise", "Multifunction", "PCL", etc.  But the last tagged thread with the Laserjet metadata was from 3 months ago : / so it wont cut it right now.

Granted Lithium may not have a way to do this out of the box.  But a forum bot could sweep through periodically, scan each post for content and then tag the relevant keywords based on a best guess basis.  Forum bots are common over in reddit, I use them on other websites for various tasks although they are primarily for reading and not posting.  Lots of potential here, but botting is generally frowned upon by corporate owned forums as a breech of contract.  If a user were to do it they would need to dedicate a machine and account to the task as well.

[John Getzke]

I like that idea too.   Anythign to help us at a glance and filter out stuff would be a nice improvement.

[John Getzke]

> For example the "laserjet" tag would be:

> http://h30434.www3.hp.com/t5/tag/Laserjet/tg-p/boa​rd-id/Install

Actually a better link to follow would be this one:

http://h30434.www3.hp.com/t5/tag/Laserjet/tg-p

The previous link appears to only follow posts in the install area.  This new link follows threads across all subs like I intended.  Much more recent activity too with a manageable work load at the moment (1-2 per day instead of 5-10 per hour).

[Dennis Handly]

>This new link follows threads across all subs

Yes, that's how tags work.

[DavidZuts]

Here are some suggestions I wrote to one of the top members over at the new forum.  I am not holding my breath since they did not ask for input I highly doubt they will use any we give them.

"They still need to rethink how they are doing this and if they can reverse some of what they have done they need to.  Just start a new Community Topic, lets say IT Professional Printer and Digital Imaging and then just copy the complete Enterprise section they are migrating to the new Topic.  You then have all the posts and the current layout that Enterprise had which was much better.  Right now there is no topic for Laserjets which is a very big mistake since you have to go thru post after post of inkjet printers to find a laserjet question to answer.  Also they need to allow attachments for everyone.  It is nice when I can ask a poster to attach a sample of what is happening to try and solve the problem.  Without it, it is hard sometimes to figure out what defect or problem the user is having.  Thanks for all your help."

David

[Chris H]

@Dennis Handly

>>  I would have thought they would have dropped each board intact, so they don't have to do any thinking of where to move.

>> Then later spend time on a re-org, if needed.

>> Or at least asked for opinions.

The "asking for opinions" bit seems to have been missed out of the loop - it should have been part of the planning process, prior to any execution.

[Dennis Handly]

I found a category with two boards that also should be moved over:

http://h30499.www3.hp.com/t5/Interactive-Solutions/ct-p/bsc-1395

http://h30499.www3.hp.com/t5/Digital-Signage/bd-p/bsc-1397

http://h30499.www3.hp.com/t5/Commercial-Desktop-All-in-One/bd-p/bsc-1396

[Dennis Handly]

>We are currently in discussions with our platform provider as to why user statistics for the past two years did not accrue to users at the end of the migration.

I got a message from Teresa_H saying they had done the last two years except for solutions.

[ciufudean]

1. As a user of this forum, I'd like the notification emails to contain the message body so that I don't have to waste precious time logging into the portal just to find out what a topic is about and whether I can really help.

2. As a user of this forum, I'd like the forum to also work in my default browser Chrome so that I don't have to paste the links into a new IE window.

Thanks for helping me practice story writing.

Lucian

[Dennis Handly]

>1. As a user of this forum

Are you talking about the EBC forum or the HP Support forum (the subject of this topic)?

[bimmerdriver]

I agree this is not being handled well. I respect the opinion that mixing home users with enterprise users has some drawbacks, but there are questions pertaining to the same products and issues across both communities. This is the main drawback of having separate communities. I initially joined several years ago and inadvertently ended up with an account in both groups. I didn't discover that until I came back switching back to HP after spending several years using another vendor. I would prefer that both communities and the respective accounts be merged completely.

[Dennis Handly]

>I would prefer that both communities and the respective accounts be merged completely.

This can not be done for legal reasons.

Going forward there will be two separate companies and two forums.

And all your PC/mobile topics have been moved to the Support forum.

Or do you now have two accounts in the Support forum due to the move and you want them merged?

If so, you need to ask there.

[bimmerdriver]

---

@Dennis Handly wrote:

>I would prefer that both communities and the respective accounts be merged completely.

This can not be done for legal reasons.

Going forward there will be two separate companies and two forums.

And all your PC/mobile topics have been moved to the Support forum.

Or do you now have two accounts in the Support forum due to the move and you want them merged?

If so, you need to ask there.

---

PM sent.

[Warren_Admin]

I think you've hit on the eternal question regarding online forums: When do you divide, and when do you combine? Most times, those decisions are driven by much larger forces.

We went through very similar feedback when we merged the Business Support Center and IT Resource Center into the Enterprise Business Community several years ago. We heard that some people liked the fact that they did not have to go to three different places to ask questions about the same product, while others did not prefer the interplay between home, small business, and enterprise users. The legacy sites had many appreciative users, but did not offer the same security or other features of our current platform. Maintaining multiple sites covering the same data  generates information disconnects, and leads to the same questions being asked multiple times, sometimes with overlapping or conflicting solutions. 

Thank you for sharing feedback with us,
Warren_Admin, HP Enterprise Community Manager
Any personal opinions expressed are mine, and should not be interpreted as official statements on behalf of Hewlett Packard

[jerryarntzen]

Oh Deer, what have I gotten myself into?  Where did my printing query go?

[Dennis Handly]

>Where did my printing query go?

Into limbo. :-)

Your topic is here:

http://h30499.www3.hp.com/t5/Your-Questions-Regarding-HP/LaserJet-2100M-printing-issue/m-p/6763440

As stated there, you need to use the HP Support Forum:
http://h30434.www3.hp.com/

[Warren_Admin]

Enterprise Business Support Forums: What Moved Where

This is the mapping of the boards as they were on the Enterprise Business Community, to their new host, the HP Support Forums. I do not have all of the URLs for these, but here are the names of the boards, old and new.

‎06-01-2015 10:23 AM - edited ‎06-01-2015 10:27 AM

Enterprise Business Community	Enterprise Business Community Past Location		Consumer Support Forums Board	Consumer Support Forum Current Location Name
Printing and Digital Imaging	Printers - LaserJet		Printers and All-In-Ones	Printing Issues & Troubleshooting
Printing and Digital Imaging	Multifunction and All-in-One		Printers and All-In-Ones	Printing Issues & Troubleshooting
Printing and Digital Imaging	Printers - Designjet & Large Format		Printers and All-In-Ones	DesignJet, Large Format Printers & Digital Printing Press
Printing and Digital Imaging	Archived Printing Boards (Category)		Notebook, Desktop, and Printing (archived topics)	Printers and All-In-Ones (Reply Only)
Printing and Digital Imaging	Print Servers, Network Storage & Web Jetadmin		Printers and All-In-Ones	Printer Networking and Wireless
Printing and Digital Imaging	Scanners		Printers and All-In-Ones	Scanning, Faxing, and Copying
Printing and Digital Imaging	Macintosh-Compatible Products		Printers and All-In-Ones	Mac Printing and Scanning
Printing and Digital Imaging	Printers - Deskjet		Printers and All-In-Ones	Printing Issues & Troubleshooting
Printing and Digital Imaging	Digital Senders		Printers and All-In-Ones	Scanning, Faxing, and Copying
Printing and Digital Imaging	Software		Printers and All-In-Ones	Printer, All-in-One Software & Drivers
Printing and Digital Imaging	Printing and Digital Imaging Knowledge Base (TKB)		Notebook, Desktop, and Printing (archived topics)	Printers and All-In-Ones (Reply Only)
Printing and Digital Imaging	Fax and Copiers		Printers and All-In-Ones	Scanning, Faxing, and Copying
Printing and Digital Imaging	Photosmart Products		Printers and All-In-Ones	Printing Issues & Troubleshooting
Printing and Digital Imaging	Photo Systems		Printers and All-In-Ones	Other Printing Questions
Printing and Digital Imaging	HP Designjet ePrint and Share		Printers and All-In-Ones	ePrint, Print Apps, Mobile Printing, and ePrintCenter
Printing and Digital Imaging	Digital Printing Press		Printers and All-In-Ones	DesignJet, Large Format Printers & Digital Printing Press
Printing and Digital Imaging	HP JetAdvantage On Demand		Printers and All-In-Ones	ePrint, Print Apps, Mobile Printing, and ePrintCenter
Categories Desktops and Workstations	Business PCs - Compaq, Elite, Pro		Desktop Computers, Sprout by HP & Monitors	Business PCs, Workstations and Point of Sale (POS) Systems
Categories Desktops and Workstations	Workstations - z series, xw series, and legacy x and w series		Desktop Computers, Sprout by HP & Monitors	Business PCs, Workstations and Point of Sale (POS) Systems
Categories Desktops and Workstations	Workstations - Thin Clients		Desktop Computers, Sprout by HP & Monitors	Business PCs, Workstations and Point of Sale (POS) Systems
Categories Desktops and Workstations	Home PCs - Pavilion, Presario		Desktop Computers, Sprout by HP & Monitors	Desktop Hardware
Categories Desktops and Workstations	Monitors		Desktop Computers, Sprout by HP & Monitors	Desktop Audio, Video, & Monitors
Categories Desktops and Workstations	Workstations - Itanium-Based, hp9000, Visualize		Desktop Computers, Sprout by HP & Monitors	Business PCs, Workstations and Point of Sale (POS) Systems
Categories Desktops and Workstations	Business PCs - Evo, Deskpro, Vectra, Kayak, Brio, e-PC		Desktop Computers, Sprout by HP & Monitors	Business PCs, Workstations and Point of Sale (POS) Systems
Categories Desktops and Workstations	Archived Desktops and Workstations Boards (Category)		Notebook, Desktop, and Printing (archived topics)	Commercial Desktop and Workstation (Reply Only)
Categories Desktops and Workstations	Point of Sale (POS) Systems		Desktop Computers, Sprout by HP & Monitors	Business PCs, Workstations and Point of Sale (POS) Systems
Categories Desktops and Workstations	Remote PC Solutions		Desktop Computers, Sprout by HP & Monitors	Business PCs, Workstations and Point of Sale (POS) Systems
Categories Desktops and Workstations	Desktops and Workstations Knowledge Base (TKB)		Notebook, Desktop, and Printing (archived topics)	Commercial Desktop and Workstation (Reply Only)
Mobile Boards	Notebook - HP ProBook, ZBook, EliteBook, Compaq, Slate/Tablet PC, Armada, LTE		Laptop and Notebook Computers	Notebook Hardware
Mobile Boards	Notebook PCs - Envy, Pavilion, Presario		Laptop and Notebook Computers	Notebook Hardware
Mobile Boards	Calculators		Tablets and Mobile Devices	Calculators and Business Handheld Devices
Mobile Boards	Handhelds - iPaq		Tablets and Mobile Devices	Calculators and Business Handheld Devices
Mobile Boards	Notebook PC - Omnibooks, EVO		Laptop and Notebook Computers	Notebook Hardware
Mobile Boards	Mobile Knowledge Base (TKB)		Notebook, Desktop, and Printing (archived topics)	Commercial Desktop and Workstation (Reply Only)
Mobile Boards	HP Support Center Mobile App		Tablets and Mobile Devices	Other Mobile Software and Apps
Mobile Boards	Handhelds/Palmtops - Jornada, Palmtop, Omnigo		Tablets and Mobile Devices	Calculators and Business Handheld Devices
Software	HP PC Client Management		Other HP Products and Technologies.
Software	ITRC Top Tools Forum		Notebook, Desktop, and Printing (archived topics)	Commercial PC Software (Reply Only)
Software	HP SoftPaq Download Manager		Other HP Products and Technologies.
Software	ITRC HP SkyRoom Forum		Notebook, Desktop, and Printing (archived topics)	Commercial PC Software (Reply Only)

I hope this is helpful,
Warren_Admin, HP Enterprise Community Manager
Any personal opinions expressed are mine, and should not be interpreted as official statements on behalf of Hewlett Packard 

[Warren_Admin]

Enterprise Business Community	Enterprise Business Community Past Location		Consumer Support Forums Board	Consumer Support Forum Current Location Name
Printing and Digital Imaging	Printers - LaserJet		Printers and All-In-Ones	Printing Issues & Troubleshooting
Printing and Digital Imaging	Multifunction and All-in-One		Printers and All-In-Ones	Printing Issues & Troubleshooting
Printing and Digital Imaging	Printers - Designjet & Large Format		Printers and All-In-Ones	DesignJet, Large Format Printers & Digital Printing Press
Printing and Digital Imaging	Archived Printing Boards (Category)		Notebook, Desktop, and Printing (archived topics)	Printers and All-In-Ones (Reply Only)
Printing and Digital Imaging	Print Servers, Network Storage & Web Jetadmin		Printers and All-In-Ones	Printer Networking and Wireless
Printing and Digital Imaging	Scanners		Printers and All-In-Ones	Scanning, Faxing, and Copying
Printing and Digital Imaging	Macintosh-Compatible Products		Printers and All-In-Ones	Mac Printing and Scanning
Printing and Digital Imaging	Printers - Deskjet		Printers and All-In-Ones	Printing Issues & Troubleshooting
Printing and Digital Imaging	Digital Senders		Printers and All-In-Ones	Scanning, Faxing, and Copying
Printing and Digital Imaging	Software		Printers and All-In-Ones	Printer, All-in-One Software & Drivers
Printing and Digital Imaging	Printing and Digital Imaging Knowledge Base (TKB)		Notebook, Desktop, and Printing (archived topics)	Printers and All-In-Ones (Reply Only)
Printing and Digital Imaging	Fax and Copiers		Printers and All-In-Ones	Scanning, Faxing, and Copying
Printing and Digital Imaging	Photosmart Products		Printers and All-In-Ones	Printing Issues & Troubleshooting
Printing and Digital Imaging	Photo Systems		Printers and All-In-Ones	Other Printing Questions
Printing and Digital Imaging	HP Designjet ePrint and Share		Printers and All-In-Ones	ePrint, Print Apps, Mobile Printing, and ePrintCenter
Printing and Digital Imaging	Digital Printing Press		Printers and All-In-Ones	DesignJet, Large Format Printers & Digital Printing Press
Printing and Digital Imaging	HP JetAdvantage On Demand		Printers and All-In-Ones	ePrint, Print Apps, Mobile Printing, and ePrintCenter
Categories Desktops and Workstations	Business PCs - Compaq, Elite, Pro		Desktop Computers, Sprout by HP & Monitors	Business PCs, Workstations and Point of Sale (POS) Systems
Categories Desktops and Workstations	Workstations - z series, xw series, and legacy x and w series		Desktop Computers, Sprout by HP & Monitors	Business PCs, Workstations and Point of Sale (POS) Systems
Categories Desktops and Workstations	Workstations - Thin Clients		Desktop Computers, Sprout by HP & Monitors	Business PCs, Workstations and Point of Sale (POS) Systems
Categories Desktops and Workstations	Home PCs - Pavilion, Presario		Desktop Computers, Sprout by HP & Monitors	Desktop Hardware
Categories Desktops and Workstations	Monitors		Desktop Computers, Sprout by HP & Monitors	Desktop Audio, Video, & Monitors
Categories Desktops and Workstations	Workstations - Itanium-Based, hp9000, Visualize		Desktop Computers, Sprout by HP & Monitors	Business PCs, Workstations and Point of Sale (POS) Systems
Categories Desktops and Workstations	Business PCs - Evo, Deskpro, Vectra, Kayak, Brio, e-PC		Desktop Computers, Sprout by HP & Monitors	Business PCs, Workstations and Point of Sale (POS) Systems
Categories Desktops and Workstations	Archived Desktops and Workstations Boards (Category)		Notebook, Desktop, and Printing (archived topics)	Commercial Desktop and Workstation (Reply Only)
Categories Desktops and Workstations	Point of Sale (POS) Systems		Desktop Computers, Sprout by HP & Monitors	Business PCs, Workstations and Point of Sale (POS) Systems
Categories Desktops and Workstations	Remote PC Solutions		Desktop Computers, Sprout by HP & Monitors	Business PCs, Workstations and Point of Sale (POS) Systems
Categories Desktops and Workstations	Desktops and Workstations Knowledge Base (TKB)		Notebook, Desktop, and Printing (archived topics)	Commercial Desktop and Workstation (Reply Only)
Mobile Boards	Notebook - HP ProBook, ZBook, EliteBook, Compaq, Slate/Tablet PC, Armada, LTE		Laptop and Notebook Computers	Notebook Hardware
Mobile Boards	Notebook PCs - Envy, Pavilion, Presario		Laptop and Notebook Computers	Notebook Hardware
Mobile Boards	Calculators		Tablets and Mobile Devices	Calculators and Business Handheld Devices
Mobile Boards	Handhelds - iPaq		Tablets and Mobile Devices	Calculators and Business Handheld Devices
Mobile Boards	Notebook PC - Omnibooks, EVO		Laptop and Notebook Computers	Notebook Hardware
Mobile Boards	Mobile Knowledge Base (TKB)		Notebook, Desktop, and Printing (archived topics)	Commercial Desktop and Workstation (Reply Only)
Mobile Boards	HP Support Center Mobile App		Tablets and Mobile Devices	Other Mobile Software and Apps
Mobile Boards	Handhelds/Palmtops - Jornada, Palmtop, Omnigo		Tablets and Mobile Devices	Calculators and Business Handheld Devices
Software	HP PC Client Management		Other HP Products and Technologies.
Software	ITRC Top Tools Forum		Notebook, Desktop, and Printing (archived topics)	Commercial PC Software (Reply Only)
Software	HP SoftPaq Download Manager		Other HP Products and Technologies.
Software	ITRC HP SkyRoom Forum		Notebook, Desktop, and Printing (archived topics)	Commercial PC Software (Reply Only)

I hope this is helpful,
Warren_Admin, HP Enterprise Community Manager
Any personal opinions expressed are mine, and should not be interpreted as official statements on behalf of Hewlett Packard 

[Dennis Handly]

As I mentioned above in:

http://h30499.www3.hp.com/t5/Announcements/Printing-Personal-Computing-and-Mobile-Boards-Migrating-to-HP/m-p/6752998#M202

What are the plans to move these last two PC boards?

[Typhoon87]

Can you please note where Web Jetadmin subfourm has moved to? I am unsure based on what you are showing in your screenshot.

[John Getzke]

> Can you please note where Web Jetadmin subfourm has moved to? 

There is no longer a dedicated WebJet Admin subforum on the new consumer website. 

I'd like to think the most appropriate area would be JetAdvantage sub found here: http://h30434.www3.hp.com/t5/JetAdvantage-Printing-Applications-and-Services/bd-p/JetAdvantage

"Questions about HP JetAdvantage or other printing applications and services from HP? "

The most recent WJA posts appear to be under the generic printer software and drivers sub found here: http://h30434.www3.hp.com/t5/Printer-Software-and-Drivers/bd-p/Software

"Have questions on how to install a driver, or print from an application, post a question here."

Otherwise for the most exposure you could try your luck with the generic laserjet subs and provide propper tagging in hopes of attracting someone who can comment on your problem.