Query: apollo 6500 (xl270d) gen10 server critical fault

[kitt_ccw]

Hello!

I am getting the same error as the link document below on my hpe apollo 6500(xl270d) gen10 server.

https://support.hpe.com/hpesc/public/docDisplay?docId=a00127211en_us&docLocale=en_US

The problem is that the server is xl270d gen10 and the installed GPU is Nvidia V100 SXM model.

In addition, the 4 front LEDs blink 13 times as in the link, the boot does not work, and the following message appears in iLO:

Server Critical Error (Service Information: Runtime Error, GPU Board/Module, GPU Module VRD (01h))

When I tested it by installing another GPU board, the boot went through and I updated the 2024.4 SPP and when I reverted to the original GPU board, the symptom was the same. Based on the link, I searched for the CPLD of the device and the FPGA firmware of the V100, but I could not find it. Current CPLD version is 0x06.

Any ideas?

[support_s]

System recommended content:

1. HPE Apollo 6500 Gen10 / HPE ProLiant XL270d Gen10 Server User Guide

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[Sham82]

Hello @  kitt_ccw

The document is for XL675d and for HGX A100
For xl270d gen10 the issue seems to be with "PCIe GPU Tray"

Regards
HPE

[support_s]

Hello,

Let us know if you were able to resolve the issue.

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