EL1000 power on report TPM error

[duckiu]

I have an EL1000 server in warranty. This server will power up with error: unknown TPM error. I have also updated the BIOS firmware but still have the problem.

[ksram]

Hi @duckiu,

Thank you for the POST.

If the BIOS / System Utilities is accessible, please check the TPM Configuration if they are configured correctly.

You may try resetting the BIOS.

Disclaimer: Data integrity is customer responsibility. HPE recommends having data backup frequently and before performing any activity so that it can be restored during disaster recovery

If still any assistance is required, since the Unit is already in Warranty please log a case with HPE.

Thank you
RamKS

[Sunitha_Mod]

Hello @duckiu,

Let us know if you were able to resolve the issue.

If you have no further query and you are satisfied with the answer then kindly mark the topic as Solved so that it is helpful for all community members.