Array with serial number [] is identified as rogue and is blocked as too many patches

[Richie2023]

Our Arrary suddenly has been blocked from getting any data for 2 months now. I have raised tickets regarding this and have been ping-ponged around support.

The device shows in DSCC but won't pull in any analytics support that is already connected to our shelf, and confirmed services are running to communicate to the cloud.

Any help from anyone would be appreicated.

[JJones91]

Good Morning,

I would recommend giving a call to our Support Organization corresponding to what kind of array you are using.  This forum is for DSCC Backup and Recovery questions.

You can reach us at: 

US 800-633-3600

Or from any of the phone numbers listed here:

https://www.hpe.com/psnow/doc/A00039121ENW?jumpid=in_lit-psnow-red

[Richie2023]

I have already done this but have not gotten any help. is there is forum for just DSCC

[Richie2023]

https://support.hpe.com/connect/s/case/500Kd00002PoLfBIAV

[buzzsubash · Accepted solution]

Can you please DM me the serial number of the array ?