Can a Nimble santization password still be provided if the product is out of supoort

[jc3000]

We have a customer who has migrated their data from their CS3000 to another storage array.  They have requested we santize the array.  I understand this process requires getting a sanitization password from support.  Is that still possible if they no longer have a support contract for it?  I'd also like to verify that last point, but I'm pretty sure they don't.  Thanks.

[buzzsubash · Accepted solution]

Hello,

Yes, we do provide sanitization key even if the array is out of support contract. Please do create a support case referencing array serial number.

[support_s]

System recommended content:

1. HPE Nimble Storage and HPE Alletra 6000 Peer Persistence - Deployment considerations for NimbleOS 5.1 and later

2. PCIe Card Replacement - HPE Alletra 5000 HPE Nimble Storage AFxx, HFxx | Replace a PCIe Card (HPE Nimble Storage AFxxxx, CSxxxx, SFxxx)

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