HPE NIMBLE CS500

[j-marczak]

Hello,

I have replaced failed ssd on my CS500 with the new one, everything looks fine till now.

After a couple of hourse i've recived a message:

Message: Disk firmware update failed on disks with the following S/N: ********************. There is no impact on the data and management service. The update operation will be retried.

What should i do now, thats my first replacing dive in that unit.

[Mahesh202]

Hi j-marczak

I would like to know whether any OS update is in progress.
could you please issue a command software --update_status to check if any update is in progress/failed?

Regards
Mahesh

[buzzsubash]

Firmware update on a disk can fail due to multiple reasons, including a faulty disk., or errors on the new, perhaps a wrong model number.

Have you verified the model number of SSD matches with existing ones on the array ?

With CS500 reached EOSL a while back, there is nothing much can be done.

You may try reseating the disk and see if it repeats, if it does not work please try a replacement SSD.

[Moderator edit: Removed the link.]

[j-marczak]

Hi,

Thank you for your replay, Both SSD have the same model type:

Nimble OS $ disk --info 9

Shelf location #: 0

Slot #: 9

HBA: 0

Port: 7

Serial: **Confidential info erased**

Type: SSD

Disk size: 1920.38 GB

Disk state: in use

Raid state: N/A

Percent resynchronized: N/A

Current resync speed: N/A

Average resync speed: N/A

Model: SAMSUNG MZ7LM1T9HCJM-00003

Vendor: Nimble

Firmware version: GXT3103Q

Smart Data Attributes:

Reallocated sector count(value/trough/threshold/raw/updated): 100/100/10/0/Jan 10 2025 14:15:45

Power on hours(value/trough/threshold/raw/updated): 85/85/0/74122/Jan 10 2025 14:15:45

Power cycle count(value/trough/threshold/raw/updated): 99/99/0/18/Jan 10 2025 14:15:45

Wear leveling count(value/trough/threshold/raw/updated): 85/85/5/1069/Jan 10 2025 14:15:45

Used rsvd blk cnt total(value/trough/threshold/raw/updated): 100/100/10/0/Jan 10 2025 14:15:45

Unused rsvd blk cnt total(value/trough/threshold/raw/updated): 100/100/10/9704/Jan 10 2025 14:15:45

Program fail cnt total(value/trough/threshold/raw/updated): 100/100/10/0/Jan 10 2025 14:15:45

Erase fail cnt total(value/trough/threshold/raw/updated): 100/100/10/0/Jan 10 2025 14:15:45

Runtime bad block(value/trough/threshold/raw/updated): 100/100/10/0/Jan 10 2025 14:15:45

End to end error(value/trough/threshold/raw/updated): 100/100/97/0/Jan 10 2025 14:15:45

Reported uncorrect(value/trough/threshold/raw/updated): 100/100/0/0/Jan 10 2025 14:15:45

Airflow temperature cel(value/trough/threshold/raw/updated): 70/56/0/30/Jan 10 2025 14:15:45

Hardware ECC recovered(value/trough/threshold/raw/updated): 200/200/0/0/Jan 10 2025 14:15:45

UDMA CRE error count(value/trough/threshold/raw/updated): 100/100/0/0/Jan 10 2025 14:15:45

Total LBAs written(value/trough/threshold/raw/updated): 99/99/0/1621054394852/Jan 10 2025 14:15:45

Total LBAs flash writes(value/trough/threshold/raw/updated): 100/100/0/4586038546112/Jan 10 2025 14:15:45

Nimble OS $ disk --info 10

Shelf location #: 0

Slot #: 10

HBA: 0

Port: 6

Serial: **Confidential Info erased**

Type: SSD

Disk size: 1920.38 GB

Disk state: in use

Raid state: N/A

Percent resynchronized: N/A

Current resync speed: N/A

Average resync speed: N/A

Model: SAMSUNG MZ7LM1T9HCJM-00003

Vendor: Nimble

Firmware version: GXT3003Q

Smart Data Attributes:

Reallocated sector count(value/trough/threshold/raw/updated): 100/100/10/0/Jan 10 2025 14:15:46

Power on hours(value/trough/threshold/raw/updated): 88/88/0/58015/Jan 10 2025 14:15:46

Power cycle count(value/trough/threshold/raw/updated): 99/99/0/20/Jan 10 2025 14:15:46

Wear leveling count(value/trough/threshold/raw/updated): 94/94/5/427/Jan 10 2025 14:15:46

Used rsvd blk cnt total(value/trough/threshold/raw/updated): 100/100/10/0/Jan 10 2025 14:15:46

Unused rsvd blk cnt total(value/trough/threshold/raw/updated): 100/100/10/9857/Jan 10 2025 14:15:46

Program fail cnt total(value/trough/threshold/raw/updated): 100/100/10/0/Jan 10 2025 14:15:46

Erase fail cnt total(value/trough/threshold/raw/updated): 100/100/10/0/Jan 10 2025 14:15:46

Runtime bad block(value/trough/threshold/raw/updated): 100/100/10/0/Jan 10 2025 14:15:46

End to end error(value/trough/threshold/raw/updated): 100/100/97/0/Jan 10 2025 14:15:46

Reported uncorrect(value/trough/threshold/raw/updated): 100/100/0/0/Jan 10 2025 14:15:46

Airflow temperature cel(value/trough/threshold/raw/updated): 70/52/0/30/Jan 10 2025 14:15:46

Hardware ECC recovered(value/trough/threshold/raw/updated): 200/200/0/0/Jan 10 2025 14:15:46

UDMA CRE error count(value/trough/threshold/raw/updated): 100/100/0/0/Jan 10 2025 14:15:46

Total LBAs written(value/trough/threshold/raw/updated): 99/99/0/589677599959/Jan 10 2025 14:15:46

Total LBAs flash writes(value/trough/threshold/raw/updated): 100/100/0/1821734372712/Jan 10 2025 14:15:46

[Moderator edit: Erased the confidential info.]

[buzzsubash]

Ideally, we at support team, verify internal logs to identify why the firmware update failed and sometimes update the firmware manually for the disk with assistance from the Engineering team.

However, in this case, the array has reached its End of Service Life (EOSL) and is no longer supported by HPE.

You may try replacing the SSD, but we cannot guarantee that it will resolve the issue.

[support_s · Accepted solution]

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