Module not present for port or invalid port:

[akg7 · Accepted solution]

Hello @Sheepdog,

You are correct, if you delete a vlan ports return to default vlan 1.

But here this is not working as expected.

Seems switch is faulty.

Can you log a case with suppor tfor an RMA?

Thanks!

[Sheepdog]

One last question, Do these switches carry a lifetime warranty like the 1800 series?

I'm trying to log a case and the serial number isn't recognized.

[akg7]

Hello @Sheepdog,

Pelase share device serial number and country so I will check if its in warranty or not?

Thanks!

[Sheepdog]

Hello akg7,

As you suggested, I have opened a case with support and am awaiting their response.

Thanks again for all your assistance!

[Sheepdog]

I took a chance and rolled the unit back to K.15.16.0021, performed a no trunk 1 and the ports came back. It is throwing fault light for PoE, but the ports work. Power over ethernet controller shows error in the log "unrecoverable fault on PoE controller 0". If I roll it forward to any k.16 version, it falls back to the same problem no ports listed.

Just FYI.

[akg7]

Hello @Sheepdog,

Might be the software was not loaded properly. Can you give a try to K.16 version again?

What is the 'show power-over-ethernet'  and ' show power-over-ethernet brief' output?

Thanks!

[Sheepdog]

I've tried multiple times to apply a 16 version. Even going to one of the oldest ones - still no joy.

show power-over-ethernet;

HP-Switch-3500yl-24G(config)# sh power-over-ethernet

Status and Counters - System Power Status

Chassis power-over-ethernet:

Total Available Power : 398 W
Total Failover Power : 0 W
Total Redundancy Power : 0 W
Total Used Power : 0 W +/- 6W
Total Remaining Power : 398 W

Internal Power

Main Power
PS (Watts) Status
----- ------------- ---------------------
1 398 POE Connected

External Power
EPS1 /Not Connected.

HP-Switch-3500yl-24G(config)#

sh power-over -ethernet br;

Status and Counters - Port Power Status

Available: 398 W Used: 0 W Remaining: 398 W

PoE | Power Power Alloc Alloc Actual Config Detection Power Pre-std
Port | Enable Priority By Power Power Type Status Class Detect
------ + ------ -------- ----- ----- ------ -------- ----------- ----- ------
1 | Yes low usage 17 W 0.0 W Other Fault 0 off
2 | Yes low usage 17 W 0.0 W Other Fault 0 off
3 | Yes low usage 17 W 0.0 W Other Fault 0 off
4 | Yes low usage 17 W 0.0 W Other Fault 0 off
5 | Yes low usage 17 W 0.0 W Other Fault 0 off
6 | Yes low usage 17 W 0.0 W Other Fault 0 off
7 | Yes low usage 17 W 0.0 W Other Fault 0 off
8 | Yes low usage 17 W 0.0 W Other Fault 0 off

9 | Yes low usage 17 W 0.0 W Other Fault 0 off
10 | Yes low usage 17 W 0.0 W Other Fault 0 off
11 | Yes low usage 17 W 0.0 W Other Fault 0 off
12 | Yes low usage 17 W 0.0 W Other Fault 0 off
13 | Yes low usage 17 W 0.0 W Other Fault 0 off
14 | Yes low usage 17 W 0.0 W Other Fault 0 off
15 | Yes low usage 17 W 0.0 W Other Fault 0 off

HP Support got back to me and they are sending another unit.

Thanks for the reply.

[akg7]

Hello @Sheepdog,

From POE output it shows POE fault.

Its good to hear that you will get replacement soon.

Thanks!