c7000 Insight Display Timeout

[Louann Duchemin]

It has been reported that we have some c7000 Insight Displays are not timeing out as the manual states.

"After two minutes of inactivity, the Insight Display light turns off."

I can not find an internal setting the I can change to correct this. Is ther one? Have anyone else reported this problem.

[Blazhev_1]

Don't think there is a known issue and not aware of option to change this inactivity period, but assume you have checked on few of these if there are any uncleared alerts, and if by any chance someone didn't forget the UID or the chat mode "on" etc.?
It depends on the color it has or unlikely may have something to do with OA firmware bug if you are running old FW(I doubt it, just theoretically the only other possibility I can think off)...