Shutting Down BL460C & BL480C

[BDK Intern]

Has anyone had the trouble of when trying to shut down a C class server it boots down and then boots right back up again? Whenever I try to shut down one of the servers through Windows, it's like it is just getting restarted. The only way to get it to shut down completely is to shut down Windows, then quickly log into iLO and virtually power it down.

Is there a setting in the BIOS that can be changed to fix this or anything else?

Thanks

[James ~ Happy Dude]

BDK,

This was known with 100 series of servers.
refer:
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?locale=en_US&objectID=c00614442

will update if there is an article for Blade c class.

Cheers!

[Oliver Brandt]

hi,

i had the same problem.
Since last ilo2-update (v 1.35), bl460c firmwareupdate to l15 and the oa-update to v 2.02 i did not see the error again.

[WFHC-WI · Accepted solution]

If you go into the iLO management console for the server you can click the "Power Management" tab and then under "Power Configuration Settings" select:

Automatically Power On Server: No


Good luck! :)

[Aks2]

Hi

Have you tried updating the PSP to the latest version 7.9?

http://h18007.www1.hp.com/support/files/server/us/download/27534.html

cheers
Akarsh S

[Ian McGann]

I am having this exact problem with 2 of my BL460c's. I had upgraded them to PSP 7.9, but they were taking over 5 minutes to shut down and even longer to reboot. I then rolled back to PSP 7.8 and that's when I noticed the rebooting problem..

Have there been any updates on this?

Thanks,
Ian

[James ~ Happy Dude]

Before Upgrading to PSP 7.9 make sure ALL Firmwares are the latest.

[Ian McGann]

I've gone back and forth between 7.8 and 7.9. If the servers are on 7.8, then they take between 4 - 7 minutes to shutdown or restart. If they're on 7.9, they restart when they should be shutting down. Servers are:
W2K3E w/SP2 - all the latest patches installed.

The enclosure/OA/etc is all the latest firmware, as the enclosure was just recently installed by HP.

I tried changing the 'dynamic power' setting on the enclosure, but no change in behavior. If I can't get this resolved before the upcoming holiday, I'll be calling HP Support next week...

Has anybody seen this behavior?

[Jasiel]

Hello all,

We had a case like that a couple of months ago, looks like the problem is a conflict between PSP and MS Windows with SP2, the issue was resolved by upgrading the firmware, what is the current revision on that?


Regards,


Jasiel

[Jasiel]

Sorry,

Made a mistake in the last message, upgrading the "BIOS" (the firmware its a good idea as well tough).


Regards,


Jasiel

[Ian McGann]

All the firmware is off of the latest maintenance cd (7.90). This seems to be related to SP2, the reboot time on a server with SP1 is just over two minutes. I've found the following MS article which may fix the issue: http://support.microsoft.com/kb/936594.

Ian

[Jasiel]

You are right Ian, that is exactly what I was mentioning in my last reply.

We've seen this issue in the past.


Regards,


Jasiel

[Ian McGann]

Well, the only problem is now I've ruled out SP2. This has been a back and forth issue, but the behavior is once again changing between PSP 7.8 and 7.9. With 7.8, the server reboots in good time, but when I tell Windows to shut down, it reboots. With 7.9 installed, it goes back to the slow reboots again. I've tried rolling back to v2.8.22.0 of the NIC driver, per a suggestion from a local HP tech, but it didn't fix it. I'm going to be calling HP support to get a ticket entered in....

[Jasiel]

If you want to play around with the NIC drivers, I can recommend you to do it in the following order:

- Go to uninstall Network Configuration Utility (From Network Connections)
- Uninstall all the NIC drivers (manually)
- Manually install the NIC drivers
- Manually install the latest Network Configuration Utility

PSP 7.8 and 7.9 had some issues regarding network drivers and utilities.


Regards,



Jasiel

[Ian McGann]

Thanks for the tips, Jasiel. Have you seen these types of issues before? I'm going to be calling HP and go through it with them, because I'm really beginning to tire of this problem...

[jmiller_2]

is anyone having the problem where you can't power the blade back on after its turned off?

[Jack00]

Hello Ian, Yes I have. Thats actually part of the troubleshooting that I will do, were you able to work with the manually installation of everything or did you get to work with HP Support?


Regards,


Jasiel

[Ian McGann]

I haven't contacted the Support Center yet. I've been working with a local HP tech who has been in touch with someone in Engineering at HP. They suggested doing a clean install using Smart Start v7.9. This takes care of the problem of it not shutting down, however once I install Windows 2003 SP2, that causes the problem of taking 7 minutes to reboot or shutdown.

Microsoft introduced some new TCP/IP features in SP2, which have apparently caused some problems (http://support.microsoft.com/kb/936594). I've tried these fixes and they haven't resolved the problem. The next step is to contact HP, so they can figure out why the NIC drivers for the BL460c's are having problems with SP2.

I have 150+ other ProLiant servers (DL380, 580's, BL20p, 45p's) that have no issues with SP2.

With the EOL coming up for P Class, causing them to not be available any more, I really need to have the C Class working properly...

[John Niemeyer]

We have bl460c's and have been trying to upgrade from 7.80 psps to the 7.90 or 7.91 and the nics disappear. Firmware or Bios has no effect. We will be leaving our systems at 7.80 until HP comes out with something newer and we will try again.