Unable to connect to iLO3 Remote Console, but can SSH (after changing out mezz card)

[SEddy]

Greetings,

I swapped out an HP NC382m Dual Port 1Gbe mezz card for an HP325m Quad Port 1Gbe card. Since then I have not been able to connect to the Remote Console. I can SSH to it, but I can't get to the KVM. I tried resetting iLO from SSH, but that didn't seem to have any impact on it. I haven't tried changing firmware yet. Below is a the list of hardware / firmware:

C7000 enclosure

BL460c G7

iLO3 - 1.20

Thanks!

[handi678]

Could try upgrading ilo to newest version, If im not mistaken that is 1.80

[Torsten.]

Using IE11? Then it could be a browser problem, upgrading ILO could help.

[SEddy]

Resetting iLO via RBSU did not fix it. I'll try and update iLO to 1.80.

[SEddy]

Having a heck of a time getting ilo to update. I tried updating it via SSH using:

cd map1

cd firmware1

load -source http:///myserver/ilo3_180.bin

but it fails with:

"Could not successfully connect to host."

but if I ping it with:

oemhp_ping <my ip>

it comes back successful. If I try using IE to downloadload the bin file from my webserver, it finds it and downloads. There are no firewalls involved.

Any help would be greatly appreciated. Thanks!

[Torsten.]

Posting the same problem in different threads is really confusing ... :-(

http://h30499.www3.hp.com/t5/forums/replypage/board-id/bladescategory01/message-id/1742

http://h30499.www3.hp.com/t5/ProLiant-Servers-ML-DL-SL/iLO-3-Web-Interface-not-working/m-p/6683439#M146140

[SEddy]

Ya sorry, I didn't see the post previously and got excited hoping the author of the thread has a resolution I could use. I normally wouldn't do that, just anxious to get this resolved.

[SEddy]

Torsten,

Since I "hi-jacked" the other thread and confused you, i'll keep my posts on this one so i don't upset anyone else.

"Since you hijacked this thread you don't have a Proliant DL380 G7 server running VMWare v5.0u3, right?

What is your hardware and ILO version?

Hope this helps!
Regards
Torsten."

Correct, we're running a BL460c G7, ESXi 4.1 and ILO 3 1.20 

[Torsten.]

>>  Unable to connect to iLO3 Remote Console,

So you can open the ILO page in the browser, but not the remote console?

Try

1.https://support.hpe.com/hpesc/public/docDisplay?docLocale=en_US&docId=c03480457

as a workaround.

IE11 has problems with older ILO versions, so update to 1.80 or even try an other browser.

[SEddy]

It's more than just the remote console. I can't access the webinterface either. The only way I can communicate with iLO 3 right now is either via SSH, RBSU or just recently i've learned, SUM. I've tried using SUM to update firmware, but it's coming back with the same errors I got when I tried updating it manually using SSH. I'm starting to think the iLO on this blade is somewhat cooked...

[SEddy]

That got me on the console. Thanks a ton! Still need to figure out why I can't update iLO, but atleast I can continue with the project.

[Jimmy Vance]

Have you tried updating iLO through the OA?

[SEddy]

Where is the option to update it on the OA? If I go to the blade > ilo > Web Administration, thats where it comes up "This page can't be displayed" ... is there another option elsewhere to update it?

[Torsten. · Accepted solution]

It could be a problem with the browser still (proxy, security, etc). Try a different browser, did you?

>> Where is the option to update it on the OA?

EFM - enclosure firmware management in left column.

Or connect an SPP USB stick at the front of the blade and let the blade boot - or (if an OS is installed) use the online update tool for the OS.

[Jimmy Vance]

You need to SSH into the OA and use the CLI

Syntax:

> UPDATE ILO {ALL | <bay number>[{ , | - } <bay number>]} <url>

Example:

> UPDATE ILO ALL http://webserver/ilo.bin
> UPDATE ILO 4 ftp://ftpserver/ilo.bin

[SEddy]

You got it Torsten. It's a browser issue. Never thought to try it in Chrome (or something else). iLO 3 is working fine on Chrome. Our OA firmware is at 3.30 .. I don'e see the EFM option. If I look under Active OA there is an option there for firmware update, but i'm assuming that is specifically for OA.

[Jimmy Vance]

Some things will work fine in Chrome. The .net integrated remote console app won't launch from chrome unless you fiddle with trying to get an extension for .net to work. 

a workaround is using standalone remote console client, or dig through your browsers cache and find the irc.exe file.  

I keep a ton of shortcuts setup in a folder using the standalone app as you can feed the IP, username, and password on the command line.

[SEddy]

I was finally able to update iLO 3 to 1.80. Now it works fine in IE again. Thanks to both of you!!! :) To clarify for anyone hunting in the future:

1.) I used Chrome to navigate to the iLO 3 web interface (something other than IE11 would probably work)

2.) Updated iLO 3 firmware to 1.80 using the web interface

3.) After the reset I was able to confirm iLO 3 1.80 version in OA and connect to the web interface.

[Torsten.]

IE11?

[shawn eddy]

Yup. IE11.

[fullerbrush]

FYI, none of these solutions worked for me though my problem was a little different.  I was unable to access through the web console in IE, Chrome, or Firefox but I was able to access through SSH & the iLO Integrated Remote Console install.  I had to enable SSL 2.0 & disable TLS (just enabling SSL 2.0 did not work).  After that I was able to access the web console.  As you would guess the iLO version was very old so I promptly updated to the latest version.