Names and numbers listed for wireless issue!

[Sandra Arnold]

I bought a HP Pavilion dv6338se 5 months ago and first it failed to find the DVD player about 3 weeks ago and the HP online chat helped me with the problem. Then I noticed that sometimes my wireless networking would just stop and I would have to just reboot, then of course it went out completely and I couldn't find it in my device manager. I tried system recovery (complete with losing EVERYTHING) (sorry about the screaming), taking out the wireless card and reseating it, replacing the wireless card, flashing the BIOS, installing new drivers, and I did all of these things over and over thanks to stoopid HP techs that think that if you try it one more time it will be magic. Now they want me to send my computer to them for 4 weeks and that's not an idea that I am fond of. In order to get them to send me a new wireless card I had to email Mark Hurd HP's CEO and threaten to contact Better Business Bureau. I suggest that we all contact consumer services and demand satisfaction. The company doesn't make it without people like us. You can call Mary Simpson or her supervisor Tim Metcalf at 1-800-756-0608 option 7. I'm tired of getting ripped off by the rich companies when they could just look at their own message board and see that there is a problem with their systems. Think how it would look if they got 3 or 4 hundred complaints at the BBB in one day. And phone calls to consumer services at the above number in one day. And emails to Mark Hurd (CEO) all in one day. I just emailed him a word document with everyone of these complaints on this site copied and pasted. Just the wireless problems were 134 pages and almost 60,000 words. And maybe everyone of us go on Amazon, Best Buy, and everywhere else that we can find and give reviews of the HP products and services. Let's stand up and be counted.