Wireless Problems (A Common Theme) DV9500 custom build

[realpsych]

We have an ongoing issue with the wireless card not working in our laptop (As so many others have the same issue). Right now, I'm connected wirelessly through my Toshiba *Shamelessly plugging a better brand*, but alas the pavillion DV9500 right next to me cannot connect.

The pavillion connects sometimes and then randomly won't connect (Not signal strength or interference from router, no problem with ISP...it is an issue that is isolated to the HP), only to surprise us by randomly connecting again.

Perhaps my biggest beef with HP is its lack of adequate customer support. Every time I contact them about the issue, I have to go through their step-by-step procedure of things that haven't worked in the past and things that I know will not work in the present. Don't you think I've tried running windows diagnostics? Furthermore, don't you know that Windows Diagnostics rarely, if ever, solves anything? And if I've told an online technician that I'm connected wirelessly from my Toshiba through the same router, why do I have to troubleshoot the router?

I've updated the drivers and BIOS (Which is ultimately what every conversation ends with). I've accepted that "Flash your BIOS" is HP's way of saying "I have no F-ing clue, but I'm going to potentially give you a worse problem".

I'm pretty sure there must be some problem with the wireless card either:
A) Shutting off and turning back on randomly while the LED light remains on, or
B) HP buying POS wireless cards from 5-year-old laborers in Bangladesh who get paid $.05/week while HP sells their $200 POS laptops for $2,000.

*Special pause - just got connected again*

No matter whether A or B, HP is determined to compound their problem with C: high school drop-out "technicians" who are convinced that the monitor *is* the computer.

I write this criticism in the HP tech support forum because I know that that is where HP will never look - the perfect place to organize a boycott.