Wireless won't turn on

[DRB]

I've been using my hp pavilion zv6000 for over a year now connecting to a wireless network with the built in card. I finally invested in an external hard drive to back my data up on and while backing up I disabled the wireless assistant via right clicking the wireless assistant icon in the notification area of the task bar. When I rebooted my computer I could not turn the wireless back on. Pushing the button on the keyboard doesn't work and the icon is no longer there. I tried the repair option available when right clicking on the wireless network connection icon in the network connections window and that wasn't able to turn it on either. Anybody know what might have happened?
Thanks!

[Jorge Pinto Leite]

Hi DRB

Surely there is a program concerning wireless connection! What OS are you using?

In XP, you can instruct Windows to manage wireless networks by selecting My network places properties, and then the properties of the wireless connection, second tab.

I'm assuming that your wireless card shows up in device manager.

Good luck.
Jorge

[DRB]

I'm using XP and I do see my wireless card in the device manager and I've looked at the properties of the connection and everything looks fine and I've tried disabling and reenabling it, but nothing works. I even found the HP wireless assistant program (same program I used to disable it) and tried running it, but nothing happens.

[g33k]

Try to reinstall drivers for that device...
Sometimes it helps(I don't know why but some it did, maybe because it's windows;-)

[akl]

See this thread here:
http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=1104931&admit=-682735245+1185052855628+28353475

For me the following works:

1. You run into the "wireless is gone" situation, e.g. after automatic Standby.
2. Now disable WLAN manually (switch off using the WiFi button).
3. Force Standby (close the case and wait until all lights after off, which may take some seconds).
4. Switch on the WLAN button again.
5. Afterwards (not before) open the case again and press some button in order to wake up the notebook again.

WLAN will be back.

[Regis Wyluda]

Unfortunately, Iâ m joining the disappearing wireless card club being that Iâ m experiencing many of the same symptoms identified on this forum. I have a dv6000 that is about 13 months (purchased in Sep of 06), so Iâ m out of warrantee and obliviously screwed.

Since the end of June 2007, Iâ ve had nothing but problems with this laptop. First, the video started failing. Long story short, I sent it in to HP for service. Two weeks later I received the device back with a resolution that the motherboard was replaced â due to excessive heat. When I received the machine back from HP and booted it up, I experienced the same symptoms (as if tech support did nothing â fix or test). I called back HP and had the machine returned to the service center for repair. Three weeks and several phone calls latter, I received the device back stating that the memory was replaced. Booted up the machine and the machine would freeze after ~60 minutes of use. After going through the basic troubleshooting process with the Technician yet again, I was eventually was able to convince HP to take back the machine. Three weeks later, I received the machine back stating that the processor was replaced. The machine worked fine up until this past weekend (10/28) when the wireless card disappeared.

When I called HP regarding this, they responded that I was out of warrantee. Byeâ ¦..

Thanks HP!

[Andrew Plotner]

Great. I've been researching this same issue, now I feel hopeless. I got it to work once by restoring to a previous time. The second time it happened this no longer worked. Then I got it to work by resetting defaults in the setup utility. Again, this only worked once & had problems with the browser that time. Now I can't get it to work at all. I've downloaded new drivers & HP wireless assistant, but it still won't run. I too just ran out of warranty - should've known to extend it when the hard-drive crashed a few months back. How come no problems show in the diagnostics or device manager? And how come I can't find anything on HP troubleshooting about it? It is obviously and issue and HP needs to figure this out!

[Chacho Rodriguez]

Hello everyone. A group of us are working on a solution, and would greatly appreciate your help! Please, just take a moment to send the following information to hp.consumers@gmail.com :

- Your name
- Your location
- Your model
- Your problem
- Your experience with HP so far in finding a solution

Every letter is greatly appreciated, and helps us to help you! You will receive a reply within only a short while with some more information on what is being done to find a solution. Thank you very much for your help.

[sljamka]

Chacho Rodriguez which part of this conversation you did not understand. What every bit of information will help to you HP guys. Why HP do not confirm that HP product ( nootebuks)have some major problem, and resolve them- simply stop sell them and reimburse to your customers. Thank you.

[Guido Sala]

I have just incountered the same problem a few days ago also. It's as if the wireless was never there! Tried to update drivers, etc, etc. Oh, model is V6305. The switch at the front left slides left or right, orange light stays on but no wireless icon. Connect via cable from router, no problems, just no wireless connection. Can't even open the wireless from the control panel....can anyone one help?

[John W Carr]

I have a Presario F560 EM running Vista. My wireless has also stopped, the light stays red and the Wireless Assistant won't start.
I've updated the BIOS and reinstalled the driver but it's still broken.
It had been working OK for about 8 months but we've moved abroad and I'm not going to put it in the post.
It works OK with an Ethernet cable. I may buy a USB wireless adapter but I'm not so sure about buying another Compaq.

[Swordfish_1]

You can try flashing the BIOS using winflash.
Flashing your BIOS to the latest release is crucial because it enhances your system's capabilities and helps it to detect newer devices and components. Very often in the latest BIOS flashes manufacturers apply a series of bug fixes.

Go to http://welcome.hp.com/country/us/en/support.html, select your PC specification and the winflash that suits ur processor and O.S.
It worked for me!!

[John W Carr]

That link doesn't work Swordfish. Besides I tried reloading the BIOS and it's still broken.
It has worked twice in the last few months for a short time after a reboot but it's not consistent so I doubt that it's software, I think the card itself is faulty.
I'm now using a D-Link USB adapter which works fine. The rest of the machine seems OK too touch wood....

[Dennis Handly]

>John: That link doesn't work Swordfish.

Unfortunately that link included a trailing comma. Try this one:
http://welcome.hp.com/country/us/en/support.html

[mike stephens_3]

I tried WinFlashing, and reinstalling the Broadcom drivers, and still no joy...

[John W Carr]

I updated to BIOS version F.1F when the problem first happened and it made no difference. This thread is going round in circles and just wastes everbody's time
Someone from HP must know what's going on, what's the point of them hosting this forum?
My advice would be just to get a USB adapter.

[hiln]

The (intrnal)wireless assistant is broken. Hook up an external wirless router ,like net gear,(best buy) and you will be good to go again! That is what I did. Nothing else works- no need to do a system restore or anything else. HP has a bad internal wireless router that is not good for longer then a year. Most external routers are plug and play. Hook up their wireless box to your internet modem and plug in the jump drive (external wireless router) into you laptop. Install drivers and you will be up an running in 5 minutes.

[JohnWCarr]

My Compaq Presario has now failed completely and just 18 months old. Pressing the start button just causes the optical drive to click once and that's it. So 6 months without the wireless and now after 18 months it's all junk.

I'd say that the faulty wireless card is just a symptom of the machine's general poor build quality.

I liked my Presario but I won't be buying any more Compaq equipment.

[R. Shank]

Same here! Wireless worked for a couple months and now it won't do a thing. I have an hp pavilion dv9000 and I love it except for this problem. As some of the others have suggested i think it is a problem with the card itself and not the software. I've reinstalled hp wireless assistant which still won't open, uptaded my drivers and BIOS. Nothing helps.

[Jeff Kirker]

Deja vu. Same symtoms on a Pavilion dv9000. Drivers are there, system says it is working. Tried disabling and enabled, rebooted, restored. Wireless assistant won't run and system can't see any networks. Not happy.

[R. Shank]

I just contacted hp support with this problem and they said my pavilion dv9000 is eligeble for factory repaire, even though it no longer has warranty. They will pay for shipping and the cost of a new WLAN card. Oviously they know there is a problem and it was their fault. Nice of them, although there's only some of us lucky few who will be able to take advantage of their offer. BTW, they call it an "Enhancement."

[Jay Levin]

Same problem! I was told that 100 days out of warranty means I must pay or go online for a chat with a technician. Chat link does not work! Called again and was told abruptly that my refusal to pay made me ineligible to speak to someone. Supervisor was more polite, but also not helpful.

Since this is clearly a pervasive issue (mine is a tx1417cl) I would have thought that customers would get the kind of service that Mr Shank expected and received.

Not sure what to do next. I don't think that HP is playing fair with this issue.

[R. Shank]

They are not playing fair.

They only replace the mother boards (NVIDIA chip is in MB) of the laptops that have AMD processors not ones with Intel. And only certain model numbers too.

Losing your wireless is only the first step of the NVIDIA GPU going bad. Next it will be the display. See this huge thread about the NVIDIA GPU problems.

http://forums.itrc.hp.com/service/forums/bizsupport/questionanswer.do?threadId=1274587

Rodrick

[Jay Levin]

After a series of reboots and updating, I was given a "lifeline" to actually speak with a live "case manager." Imagine my excitement at receiving a real HP phone number and a real case number. I called immediately and was received very courteously by the HP case manager who seriously explained to me the same situation that had been communicated to me by the "HP Total Care" staff via email -

1) that there were "not enough" ("not enough" - like "enough" is left undefined) complaints about this pervasive problem and therefore a recall has not been issued; and

2) that three large threads on this HP sponsored website (and other forums on the internet - try google) detailing this particular HP problem did not constitute a concern for HP; and

2) that a repair would cost $400 and a small discount would be offered as my computer was purchased in January 2008.

I have purchased a Belkin 802.11g netwpork adaptor, installed the software and am running wirelessly for around $30.

[Emil Versoza]

I bought a hp dv5-1002 July 31, 2008. The dumb wireless switch stop working on this dumb laptop. I notice that it started getting flaky around April 2009 I thought nothing of it because the issue was not that bad the wireless switch would come back with a restart. Now it won't even turn on it just stays amber been looking through forums and notice that the fix is to buy an external wireless usb or pcmcia device. Is that the only fix. HP what are you guys going to do about this your laptops are not to good.