ilo failded to connect with hpe greenlake compute ops management

[Wisal]

i implemented everthing but didnt get a solution while connection ilo5 of server gen10 dl 380 with compute ops management also i configured firewall policies as well so any body help me 

[StephanKoch · Accepted solution]

Hi,

in general I would recommend to go through the HPE Support process to get structured analysis, but to get you some ideas:
* make sure you have an recent ilo firmware version installed
* PIN based (the short version of an acvtivation key) activation is possible with ilo5 version 3.09
* make sure ilo has internet access AND DNS resolution capabilty (if you use direct access connection
* make sure you have at least Operatore Role in the platform also
* have a look into the ilo event log
* check if the device is defined in the platform or set it up manually via Product and Serial ID
* follow the ln the page linked getting started guide.
* work with HPE Support for analyzing

Hope this helps

Regards
Stephan

[DanCernese]

Please ensure you have upgraded to the latest iLO5 version 3.09 otherwise you will not be able to activate your connection.

There is a "?" in the upper-right and you may open a support case for COM connectivity in addition to the advice that Stephan has offered.

[DanCernese]

The new onboarding process with the short activation key automatically adds the device productID/SN to GLP workspace devices (and can assign the subscription key once that is loaded).  Unless for some reason that hardware was accidentally skipped in our factory data transfer.  That takes a support case to fix.

[Wisal]

thanks for sharing this stephan i try this and back to you