Query: Fans at 100% .. Fault Codes, can’t stop.

[dgarner-cg]

Good morning, all,

I have an HPE D3600 enclosure that has recently been moved … after re-installation, it’s now running fans at 100%, fault codes: c2, c6, d2 with system health fault LED? (by UID in back) blinking amber.

Unplugging and reseating fans, controllers, etc. do not seem to clear it..

Any feedback?

It’s currently connected to a DL360 Gen 9 running TrueNAS.. so attempting to upgrade firmware will not be a simple task. Not sure it’s been upgraded yet or not..

[dgarner-cg]

Bump for assistance.

[sbhat09]

Hello @dgarner-cg,

Please check from iLO Power and thermal -> Fans -> edit and ensure the fan settings is set to 'optimal cooling'.

Regards,
Srinivas Bhat

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Note: All of my comments are my own and are not any official representation of HPE.

[dgarner-cg]

Hello @sbhat09 ,

Are you referring to accessing ILO on the DL 360 that the disc enclosure is connected to or are you referring to something else?

[BPSingh]

Greetings!

The error codes c2, c6, d2 are explained in the below web-link and  Recommended Actions are listed next to it. 

https://support.hpe.com/hpesc/public/docDisplay?docId=c04219624en_us&docLocale=en_US&page=GUID-85A6780C-683D-42C6-A6E9-4025FD620CFD.html

Please search with the error code. 

[support_s]

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