HPE D6000 doesn`t detect new HDD after replace.

[YevgeniyYa]

Hi. Recently I decided replace HDD on my HPE D6000. But when I replaced HPE D6000 didn`t detect new HDD.  I ordered HDD on same characteristic: - part number: 9ZM270-035 - HPE MODEL: MB4000FCWDK - 4TB 7200 rpm SAS What is wrong?

[AshrafK · Accepted solution]

Dear Yevgeniy,

4TB drive option is supported on D6000 drive enclosure but you need to make sure you have compatible 4TB drive that works the D6000 drive enclosure.

I did not find a part number: 9ZM270-035 in the HPE database. Moreover, there are several spare numbers associated with model number: MB4000FCWDK

Kindly validate the part number for the drive-by looking label on the physical hard drive which must be as below:

HPE Model Number:  MB4000FCWDK

Option Part Number: 693689-B21

Spare Part Number:  693721-001

Spare Part Description:  4TB 6G SAS 7.2K 3.5in DP MDL HDD

Please do refer below the link that shows the same info for the drive listed with drive enclosure.

https://partsurfer.hpe.com/Search.aspx?type=PROD&SearchText=E7W30

Additional, please check if the server and controller are supported, as given in the below document.

https://support.hpe.com/hpsc/doc/public/display?docId=emr_na-c03490129

[YevgeniyYa]

I mistake with button. Problem didn`t resolve. I add additional info about each disk.

New disk:

• HPE MODEL: MB4000FCWDK
• HP P/N: 695507-004
• PN: 9ZM270-035
• SN: -
• FW: HPD9
• DOM: 09/2016

Failed disk:

• HPE MODEL: MB4000FCWDK
• HP P/N: 695507-004
• PN: 9ZM270-035
• SN: info erased
• FW: HPD6
• DOM: 10/2013

Attache photo: https://photos.app.goo.gl/uhNC54aJbs5XaD7y5

[AshrafK]

I don’t see the drive details matching in our database.  From the screenshots, I could notice that the old drive is on old firmware and the new drive on a higher firmware.

Is the new drive received under HPE support or some third party vendor? Is the drive enclosure under contract for getting the latest firmware?    

[YevgeniyYa]

Some time ago my company got this HP D6000 from second hand, this one hasn't contract from HPE. Me told, that in 2016 was upgrade firmware to HPD6, because disks was failed and new firmware returned some disks to live.

When we got HP D6000 it has some failed disks and we ordered five new disks from third company, not from HPE.

Two days ago I tried to replace failed disks to new, but ran into problems, HP D6000 didn`t detect new disks.

[YevgeniyYa]

Could different firmware make problem?

May be I need to upgrade firmware to new and old disks? I found firmware on HPE site https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX_3e6b0a4d10c24d64918d17b7e6&swEnvOid=4103#

How do you think its help me?

Or may I need downgrade new disks to HPD6?

[AshrafK]

Since the part numbers do not reflect in our database, and this was not purchased from HPE( purchased from third party), I will not be able to advise or recommend this step.  Firmware listed on our website is for the drives that are found in our database. 

Kindly request you to get a drive from authorized reseller with below drive specifications ( which tested one with drive enclosure) 

HPE Model Number:  MB4000FCWDK

Option Part Number: 693689-B21

Spare Part Number:  693721-001

Spare Part Description:  4TB 6G SAS 7.2K 3.5in DP MDL HDD

It is better to renew the contract on the hardware or log a support call for a one-time service.