MSA2324fc: Errors

[JP Gatt]

Can anyone please help me with this?

An MSA 2324fc is giving me repeatedly the following type of errors, however when I log onto the webconsole or when I view physically the LED's on the unit, no error is reported. I am confused and cannot understand if there is an error or not on my device.

EVENT:
Disk enclosure event: fault. (enclosure: 2, WWN: 50014380042D7700) fan 3, fan status: Failed
EVENT ID:#B483
EVENT CODE:168
EVENT SEVERITY:Error
EVENT TIME:2009-09-30 21:00:23

EVENT:
A disk channel went to a degraded state. (channel: 0) (reason: excessive errors)
EVENT ID:#B489
EVENT CODE:136
EVENT SEVERITY:Warning
EVENT TIME:2009-10-01 02:38:12

[JP Gatt]

Any help please?

[Amol Garge]

Hey,

I see that the logs are from 30th of last month and 1st of this month...

Have they re-occurred? If yes, whats the frequency?

Is there any specific time stamp, like during high IO's or during backups?

[JP Gatt]

The events keep reoccuring.

The unit is new and it's still under initial deployment. No heavy load yet.

No pattern noticed yet.

[blackhawk_1]

For disk channel, is the enclosure order different from the pysical cabling order ?

[Amol Garge]

Ok, since this is initial deployment, I am correct in assuming that the Controller, enclosure and disk firmware is up to date?

If not, lets do that first coz most errors can be false alarms due to firmware mismatch or outdated firmware.

[Andrew Dams]

I'm getting the exact same thing; MSA2324fc installed about a month ago and have received 4 of these alerts in the past week at random times - so no high load currently.

I actually waiting for HP to come back to me about this -- I'll update you then!

[JP Gatt]

Any updates regarding this?

I can confirm that my firmware is the latest and I keep getting these errors. Load is being increased on the device, and it's producing more erros.

[JP Gatt]

solution found

[Peter Gludovacz]

Can you please provide the solution you have found?

[Ian Grobler]

We've seen similar issues on MSA2312fc (M110R21 old firmware). It would be nice if you could share your 'solution found' to the benefit of others experiencing the same problem!?

Many thanks ;-)

[JP Gatt]

Solution found means HP know about it, should be fixed with a firmware update of the box. Still have not applied any updates myself since client is not willing to risk it now that the unit is in production.

[Ian Grobler]

Thanks JP. New firmware was posted dated 10 Feb 2010 (M110R28-02). I am going to do some lab tests with this firmware and roll out to the production MSA2000 experiencing the issue in the next few weeks. If it resolves the problem I'll post an update FYI.