Replacement drive shows as degraded

[Ayman Altounji]

Unfortunately I have had three HDD failures on two Smart-2/DH recently. For some reason when the failed drive is replaced, Insight Manager shows the status of the new drive as degraded. If the machine is rebooted, a startup message reporting an iminent drive failure on the new drive is displayed.

Both controllers were at firmware level 4.34 when the problem appeared, I have since upgraded one controller to version 4.48 but this has had no effect.

Has anybody come across this before?

Initially I though it was the drive and replaced it again but know I have three examples of the same thing. The disks are running fine but I am uncertain...

Many Thanks

Richard

[Ayman Altounji]

Richard,

When your drives are showing a degraded status, is the fault light lit on the hard drive? If it isn't, then there is a solution. Please download and apply the Monitoring and Performance Patch Utility - SP16277; available at http://www.compaq.com/support/files/16001.html. This utility will eliminate the false degraded status and prevent the potential for the condition to reappear.

If the drive is actually bad, the fault light will appear on the drive. In that case, the only fix is to replace the drive. But if CIM is showing a degraded status and the fault light isn't lit, then this is a false degraded status. You should notice that the drive is still being used even though you are getting the degraded status in CIM.

Have a nice day,

Mike

[Ayman Altounji]

Mike,

I have run SP16277 on one of the servers but this has had no effect. Just to confirm the fault light is not on and the drive is running fine.

Are there any other possibitilties e.g. drive firmware etc.

Thanks for your response,

Richard

[Ayman Altounji]

Richard,

If your array controller firmware is up to date (SP16371) along with the hard drive firmware (SP16369) and you are still getting the "degraded" errors, then we'll need to replace your offending hard drives. If that is the case, please call 800-652-6672 and log a call to have the drives replaced.

Have a nice day,

Mike

[Ayman Altounji]

And.....
Port 2 Drive 9
Drive Location External
Hot Plug Yes
Drive Capacity 8678 MB
Firmware Revision 3207
Model Number COMPAQ HD0093172C
Monitoring Enabled True
Serial Number LJ6487710000191535ZX

Port 2 Drive 10
Drive Location External
Hot Plug Yes
Drive Capacity 8678 MB
Firmware Revision 3207
Model Number COMPAQ HD0093172C
Monitoring Enabled True
Serial Number LJ65541300001917004U

Port 2 Drive 11
Drive Location External
Hot Plug Yes
Drive Capacity 8678 MB
Firmware Revision 3207
Model Number COMPAQ HD0093172C
Monitoring Enabled True
Serial Number LJ673274000019171MHD

Port 2 Drive 12
Drive Location External
Hot Plug Yes
Drive Capacity 8678 MB
Firmware Revision A195
Model Number COMPAQ HB00931B93
Monitoring Enabled True
Serial Number WT7050761797

********************************************************************
** Test Server **
********************************************************************

Disk Controller in Slot 4, SMART-2DH
Controller Status OK
ADG Enabler Status Not Supported
Standard Interface Unknown
Firmware Revision 4.48
Product Revision C
Serial Number P09590G9IFS3RP
Redundancy Role Not Duplexed
Redundancy Mode Not Redundant
Redundancy Error N/A

Accelerator Status Enabled
Accelerator Serial Number N/A
Accelerator Total Memory 16384 KB
Accelerator Write Cache 8192 KB
Accelerator Read Cache 8192 KB

Logical Drive 1 4091 MB
Fault Tolerance Mirroring
Stripe Size 128

Port 1 Drive 0
Drive Location Internal
Hot Plug Yes
Drive Capacity 4094 MB
Firmware Revision 6215
Model Number COMPAQ ST15150W
Monitoring Enabled True
Serial Number 02630734

Port 1 Drive 1
Drive Location Internal
Hot Plug Yes
Drive Capacity 4094 MB
Firmware Revision 6215
Model Number COMPAQ ST15150W
Monitoring Enabled True
Serial Number 02639726

Logical Drive 2 8673 MB
Fault Tolerance None
Stripe Size 128

********************************************************************
** Port 1 Drive 2
** Drive Location Internal
** Hot Plug Yes
** Drive Capacity 8678 MB
** Firmware Revision 9A10
** Model Number COMPAQ ST19171WC
** Monitoring Enabled True
** Serial Number LAH58117
********************************************************************

[Ayman Altounji]

Richard,

According to the CIM information that you provided, one of the array controllers and at least 2 of the failed hdd's don't have the latest firmware. The latest firmware for the Smart 2DH is 4.48 (SP16371). Drive model number DCHS04Y currently has version 5151 can be upgraded to 5858 via SP16369. Drive model number AB0093346A currently has version 3A05 can be upgraded to 3A07 via SP16369. I have included the readme file from SP16369 which lists all the drive model numbers that it will upgrade and the firmware it will upgrade them to. I'm unable to locate a current firmware version for the drive model number ST19171WC.

If after the upgrades, you continue to have the problem, we should have the drives replaced.

Have a nice day,

Mike