Abnormal oxidization on Seagate PCB

[Walkaround]

Dear HP,

Recently we experience extremely high failure rate in Seagate harddisk, they include the post 2006 Seagate SCSI and SAS harddisk in HP and Dell server.

Since HP, Dell or Seagate can not provide us firmed answer of the abnomral failure rate, we are going to share the protenial problem in Lead Free PCB to all Seagate harddisk users. It is because existing RAID system is not able to protect your valueable data if multiple harddisk are failed at the same time. In case you have new Seagate harddisk in your system, please spend couple minute to inspect them before they turn down your RAID system and DATA!

In the following photos, you will see the abnormal OXIDIZATION PROBLEM on PCB; Please note these harddisk are in production NO LONGER THAN 2 months, and bad harddisk also found in HP XP24000!

Seagate ST3146855LC
http://picasaweb.google.com/takemehome2nit...dDell146GbSCSI#
Seagate ST9146802SS
http://picasaweb.google.com/takemehome2nite/BadHP146GbSAS#
Seagate ST3300655FC
http://picasaweb.google.com/takemehome2nit...HDDInHPXP24000#
Seagate ST9146802SS
http://picasaweb.google.com/takemehome2nite/BadHPSAS146Gb#
Seagate ST3146707LC
http://picasaweb.google.com/takemehome2nite/BadHP146GbSCSI#

What HP can do to fix this serious hardware problem for us?

[Rob Leadbeater]

Hi,

Presumably you have a support contract with HP, and have escalated the problem via that channel.

Whilst this is potentially useful information, I very much doubt anyone in a public forum will be able to solve this problem for you.

One obvious question however, is whether your equipment is being operated within the specified environmental limits, tempearture, humidity etc.


Cheers,

Rob

[Walkaround]

All equipment are operating in qualified IT environment, also many more equipment are working good in the same environment for years.

Exploring these info to public is to alert the rest, because no RAID can protect the data if harddisk quality is too low.

Besides, we have reported this issue to local HP for very long period of time but no solid solution is available yet. The fact is our harddisk are burning out very quickly even in the bullet-proof XP24000!

If you were in my shoes, what will you do?

[Rob Leadbeater]

Hi,

> If you were in my shoes, what will you do?

I would escalate again to HP and Seagate.

Advise them of your findings, or rather what you think is causing the drives to fail, and ask them to investigate.

Only Seagate will be able to tell you the actual reason for the failures that you're seeing. You might think that the problems are being caused by the oxidisation but only Seagate will be identify that for certain.

Cheers,

Rob

[Walkaround]

Fully agree your advise and I have reported this issue to HP and Seagate. Since the harddisk are labled with HP logo only (without Seagate logo), so they are HP products. We can only find out they are Seagate products via the model number.

In this case, the only reporting channel is HP, we have reported this issue to local HP for months, NO SOLUTION. That is why we are trying to bring it up to this forum and wish someone high enough in HP to look after this issue properly.

If only good thing about HP can be posted here, sorry that we did the wrong posting. Wish you forget the hidden risk in HP products and enjoy the beautiful forum.