Forum availability and performance topic

[Dennis Handly]

I've been getting terrible forum performance for the last 45 minutes.

I get the infamous: Your request is currently being processed...

And connection reset browser messages.

And I lost a reply.

[James R. Ferguson]

Hi Dennis:

I've had similar problems during the last few weeks.  Intermittant, yes; and thankfully short-lived.  However, I thought that problems like this wouldn't be an issue.  After all, this was a disease long suffered by the good old, defunct ITRC Forums which *had* to be "improved".  So much for the new HPSC.

Regards!

...JRF...

[TomSmith]

And just think of all of the spam we were missing with the "old" forum.

[Dennis Handly]

>Intermittent, yes; and thankfully short-lived.

Right.  Most of my performance issues were due to firefox browser issues taking 1 to 2 Gb of VM and then slowing to a crawl until I restarted it.  This may be due to the fancy-smancy new forum pages, not because I went to 5.0?

>So much for the new HPSC.

There is no connection between the new HPSC and Enterprise Business Community | HP Online Forum.

I assume different servers, software and support people.  (And excuses.  ;-)

[Dennis Handly]

>just think of all of the spam we were missing with the "old" forum.

Intentional spam or the new fancy avatars/emoticons, wasted white space, etc?

I had to rigorously hunt down spam on the ITRC.  In the new forum it is easy for anyone to do.

[Kevin_Paul]

We did have an issue this morning with site performance due to indexing the community content for hp.com.  We're working to make sure that this type of work is done in off-hours in the future, so hopefully that will put a quick end to the performance issues.  But please let me know if you see it again, and exactly what time of the day it was occurring.

[Dennis Handly]

In case you never go to the main EBC forum page: http://h30499.www3.hp.com/

Important Notice

Due to updates and scheduled maintenance, the Enterprise Business Community will be available for reading only from Thursday, July 28, 2011, 11:00 pm GMT  /  5:00 pm EDT /  2:00 pm PDT until after Noon (most North American time zones) on Friday, July 29, 2011.

During this time, members will not be able to reply or comment on posts, or begin new ones. At the conclusion of these scheduled maintenance periods, you will be able to post normally.

Unfortunately it doesn't help that the starting time for UTC doesn't match the times in EDT and PDT.  :-(

1400 PDT == 1700 EDT == 2100 UTC == 9 pm UTC

Any reason why the ending time isn't specific?

Why not say the service man will be there in the three hour window from 1200 EDT to 1200 PDT?  :-)

Or spell it: afternoon sometime, whenever ...

[V. Nyga]

Dennis - thanks for that!

Any reason why it will happen mostly at this Friday - Sysadmin Day(!) ?

[Kevin_Paul]

We'll get that time issue updated this morning - thanks for noticing and pointing out the inconsistency.

[Warren_Admin]

Thank you for catching our GMT error. The times were copied from a spreadsheet that obviously needs to be retired -- immediately.

The ending time is expressed as "after Noon" because the time to completion for the maintenance being performed can be partially dependent on internet traffic and performance.

[Dennis Handly]

>can be partially dependent on internet traffic

Hopefully you meant intranet traffic? ;-)

[Dennis Handly]

These old SSC categories didn't get their GMT times updated, nor did the notice get removed after the maintenance was done:

http://h30499.www3.hp.com/t5/Integrated-Archive-Platform/ct-p/sws-IAP

http://h30499.www3.hp.com/t5/Data-Protection/ct-p/sws-DP

http://h30499.www3.hp.com/t5/Records-Management-TRIM/ct-p/sws-RM

http://h30499.www3.hp.com/t5/Records-Management-TRIM-Support/ct-p/sws-RM_Supp

[Dennis Handly]

Right now most of my firefox tabs are spinning on this message:

Transferring data from tags.bluekai.com...

I can of course Stop them.

(Unless this is how I can stop HP Passport from expiring my session?  ;-)

[Pete Randall]

Interesting, Dennis, because mine do not exhibit that particular behaviour.  I click, it goes, no "spinning".  FF 6.0 on Winblows XP.

[Dennis Handly]

>because mine do not exhibit that particular behaviour.

Yes, it just started.

Oh boy:

http://www.bluekai.com/registry/

>it hasn't started HERE.  ;^)

Perhaps your computer is too fast for you to see it?  :-)

[Pete Randall]

Yeah, that''s what I'm saying:  it hasn't started HERE.  ;^)

[Dennis Handly]

I restarted my browser and it's gone.

It was back again late Aug 28.

[Dennis Handly]

>Most of my performance issues were due to firefox browser issues taking 1 to 2 Gb of VM and then slowing to a crawl

This appears to be a memory leak in the "It's All Text!" add-on that was fixed recently.

[Dennis Handly]

I've been getting terrible forum performance for the last 30 minutes.

I get the infamous: Your request is currently being processed...

[Stephan.]

Same here ... but more like the last 1hour ... and ongoing.

I'm also missing the overview of my postings on my 'user page'

[Dennis Handly]

I just noticed this on the main EBC forum page:

Important Notice

The Enterprise Business Community may be unavailable for up to 15 minutes beginning at 11:30 U.S. Pacific time today (20 October). We apologize for any inconvenience.

[Warren_Admin]

The community re-start is complete. Thank you for your patience and understanding.

Thank you,
Warren_Admin, HP Enterprise Community Managing Administrator
Any opinions expressed are mine alone and do not represent HP

[James R. Ferguson]

Hi:

I, for one, even though I am a "constant" user, never saw the maintenance notice.  What I *did* see when I refreshed a page a while ago was a big Lithium label with verbiage that the Forums were undergoing maintenance.  You need to do much better with your announcements both in visability and in lead-time notice.

...JRF...