No longer seems possible to see all (new) topics for a (top-level) Discussion Board

[Chris H]

Change of format (implemented today?) means that it no longer seems possible to see all (new) topics for a (top-level) Discussion Board.

For example, the "Community Home > Printing and Digital Imaging: Enterprise" board ( http://h30499.www3.hp.com/t5/Printing-and-Digital-Imaging/ct-p/itrc-218 ) contains four subsidiary boards.

I used to be able to see all topics in the upper-level board, rather than having to visit each subsidiary board in turn.

The 'Latest Topics' tab shows a few of the latest topics in the (upper-level) board, and there is a 'See All' link - but this provides an index for topics in ALL discussion boards in the forums (i.e."Community Home > All Topics") which is rather unexpected (and totally useless in this context). 

[Kevin_Paul]

Chris - thanks for bringing this to our attention. That is not how the "See All" link should be functioning - we'll get that looked into.

[Hein van den Heuvel]

>>> That is not how the "See All" link should be functioning

I should hope it wasn't designed to be useless. 

Oh wait, it's all about a clean corporate look.   Yeah sure that's important.... NOT.

So now the end users have to find such a glaring fault in the first minutes of usage?!

Did the the implementors wver heard about any of: Quality Assurance, Testing, Least-Surprises, KISS ?

How DARE they release clearly untested mess.

Suggestion: Eat your own dogfood for a while before 'unleashing' it on the world.

So sad.

Hein

[Johan Guldmyr]

This made the forum unusable for me.

[Torsten.]

I usually use my bookmarks like this

http://h30499.www3.hp.com/t5/forums/recentpostspage/category-id/itrc-117/post-type/message

or

http://h30499.www3.hp.com/t5/forums/recentpostspage/category-id/itrc-117/post-type/thread

At the top of the page the tree is still visible:

• Community Home
• >
• Operating Systems
• >
• HP-UX
• >
• All Topics

but the "See all" at the bottom of the page http://h30499.www3.hp.com/t5/HP-UX/ct-p/itrc-117 shows something totally different!

Where is the "All topics" link gone???

[Chris H]

>> ... That is not how the "See All" link should be functioning - we'll get that looked into ...

I hope that it gets fixed soon.

It's even worse with some other boards (e.g. Community Home > Printing and Digital Imaging: Enterprise), for which the subsidiary boards them-selves have lower-level boards - and it seems that you have to visit each of the bottom-level boards in turn in order to see current posts.

So I might have to visit 20 or more different boards in order to see a list of current topics posted under one top-level board, which, previously, I could see by visiting one place.

As it is at present, it is just not practical doing what I used to do (trying to help others).

[Hein van den Heuvel]

Over in the OpenVMS family, Hartmut becker seems to have found a useable workaround.

hartmut writes..

--------------------.

For what it is worth, if you have a bookmark for "All Posts", aka recent posts, it should still work.
In other words, the page and the information is available, at least until the next "improvement".
But in the new format I couldn't find a way to navigate to it.
If you don't have a bookmark, try
http://h30499.www3.hp.com/t5/forums/recentpostspage/category-id/itrc-288/post-type/message/page/1

itrc-288 is the VMS forum. A modified link works for other forums as well.

---------------------

I will create a few brower bookmarks as family starting places and will not have to see too much decoration junk no more.   Please add your kudo's to:

http://h30499.www3.hp.com/t5/General/Issues-with-this-forum-cont/m-p/5381711#M28093

Cheers,

Hein.

[Steven Schweda]

> [...] That is not how the "See All" link should be functioning - we'll
> get that looked into.

   Am I completely lost, or is this still the only forum system of its
type where it's apparently impossible to get a simple "All Topics" list
ordered by date-time of the most recent posting in each topic?

   AND YOU'RE WASTING YOUR TIME WORKING ON ANY OTHER PROBLEM?

   AND YOU'RE WASTING YOUR TIME PLAYING WITH THE APPEARANCE?  (And
managing to damage even that?)

   Is there some explanation for this apparent irrationality?

[Warren_Admin]

We are still in the process of rolling out new functionalities and turning on modules in the redesign. Even with all of the testing that has taken place offline, there are a few modules that are acting differently on live forums than they did before. We don't put your conversations at risk by using the live forums for testing.

We will be bringing the "See All" functionality completely online very soon, along with some other modules in the forum pages. Thank you for your patience, and bringing your concerns to our attention.

Warren_Admin, HP Enterprise Community Manager
Opinions are my own and not intended to represent HP

[Steven Schweda]

> We are still in the process of rolling out new functionalities and
> turning on modules in the redesign. Even with all of the testing that
> has taken place offline, there are a few modules that are acting
> differently on live forums than they did before. We don't put your
> conversations at risk by using the live forums for testing.

   Apparently I live in some parallel universe, where "new
functionalities" are sprung on the victims without any warning, and
without any choice.  In some places, the victims get an opportunity to
preview a disaster before it becomes the (only) new standard (with no
way to revert to the previous still-lame-but-less-lame scheme).

   If this mess is the result of extensive offline testing, then that
should tell you something about the quality/usefulness of that testing.
But I suppose that this is the same kind of testing which preceded the
original adoption of a shiny new forum system which is worse in almost
every way than the one it replaced.  

> [...] Thank you for your patience, [...]

   You're joking, right?  (I assume so, but in this context it's often
hard to tell.)

[Chris H]

The 'See All' link now appears to be working as I would expect (at least, for the boards I visit).

[Chris H]

>> The 'See All' link now appears to be working as I would expect (at least, for the boards I visit).

True for the 'See All' link on the 'Latest Topics' tab, but not for the equivalent link on the 'Solved Topics', 'Top Kudos Posts' or 'Top Contributors' tabs.

[Chris H]

... and there is still the ongoing 'problem' of the sort order.

It appears to be in reverse order of 'original topic post date/time'.

But some people (including me) would prefer the old ITRC & BSF order of 'latest update date/time', provided that this does not result in multiple entries for multiple responses to the same topic.

[Steven Schweda]

And, speaking of lame page layouts, on a typical "All Topics" listing
page, like, say:
http://h30499.www3.hp.com/t5/forums/recentpostspage/category-id/itrc-288/post-type/thread
the stuff in a "SUBJECT" column occupies three or four lines of text,
but in the "AUTHOR" column, the banner ("HP ALLIANCE", or whatever) is
placed side-by-side with the name.  The result is an over-wide "AUTHOR"
column, occupied largely by white space above and below the banner+name.

   Interestingly, the "Community Feedback & Suggestions" listing itself:
http://h30499.www3.hp.com/t5/x/bd-p/community-feedback-suggestions
seems to do this (one, minor thing) more reasonably.


>    AND YOU'RE WASTING YOUR TIME WORKING ON ANY OTHER PROBLEM?
>
>    AND YOU'RE WASTING YOUR TIME PLAYING WITH THE APPEARANCE?  (And
> managing to damage even that?)
>
>    Is there some explanation for this apparent irrationality?

   Don't worry.  I've learned not to expect an actual answer to
questions like those.

[Hein van den Heuvel]

Right. It's working the way it used to work, but that was never the way I liked it.

I'd really like to see stuff ordered by activity, not by original posting, latest to oldest.

And I want just 1 entry per topic, showing original topic creator and create time, 

as well as latest reply writer and time.

Is that such an odd request?

[oh, and this time a chrome login worked. I only have failures in this login space with HP Passport, no other site, so for me this is an HP issue, not my cookies or whatever. Of course the other sites don't make me login all the time, so if they had an issue I would only run into it once a decade, not every day]

Hein

[Chris H]

Hein

>> I'd really like to see stuff ordered by activity, not by original posting, latest to oldest.

>> And I want just 1 entry per topic, showing original topic creator and create time, 

>> as well as latest reply writer and time.

I think (I hope) that this is the same as my request for "the old ITRC & BSF order of 'latest update date/time', provided that this does not result in multiple entries for multiple responses to the same topic".

... and as regards Chrome: I use this browser most of the time (I occasionaly use IE9), and I haven't had a login problem with HP Passport.

Chris

[Dennis Handly]

>it seems that you have to visit each of the bottom-level boards in turn in order to see current posts.

I've found that that's just the easiest.  You only look at a board if there are new topics.

[Dennis Handly]

Also on the current "Latest Topics" I see relative time rather than my Profile : Preferences > Display Settings > "Date display format" of ISO standard time.

[Hein van den Heuvel]

>> Also on the current "Latest Topics" I see relative time rather than my Profile : Preferences > Display Settings > "Date display format" of ISO standard time.

The system logged you out. It does not know it was you so it can not honor your preference.

In the spectrum of security / clearance level, the default date format possibly ranks as the lowest,

but not to HP, they will protect your security, all of it, whether you like it or not. Ooops... different topic

:-)

[Dennis Handly]

>The system logged you out. It does not know it was you so it can not honor your preference.

If you are trying to be funny, please add a smiley.  Or was the one at the end distributed to each line?

In general, I know whether I'm logged in or not.  :-)

And the first thing I did was look at my preferences to see if it was reset.

[Torsten.]

BTW - is there any kind of list of new features, fixes, what's new for this release of board software etc... ?

I noticed it is working much better/faster with mobile devices.

[Dennis Handly]

>is there any kind of list of new features, fixes, what's new for this release of board software etc... ?

Nothing more than what's on the "Community Redesign" link above:

http://h30499.www3.hp.com/t5/Announcements/We-Heard-You-Community-Redesign/m-p/5375683

>I noticed it is working much better/faster with mobile devices.

Another announcement and post about that:

http://h30499.www3.hp.com/t5/Announcements/The-HP-Mobile-Enterprise-Business-Community-is-Live/td-p/5385999

http://h30499.www3.hp.com/t5/Community-Feedback-Suggestions/Simple-Yes-New-Forum-Link/m-p/5382831/

[Chris H]

The 'See All' link is still not filtering entries, for the 'Solved Topics', 'Top Kudos Posts' or 'Top Contributors' tabs, to the current board.

[Warren_Admin]

We have identified a problem with the logic for some (not all) of the "See All" links, and we hope to have this fixed very soon. Because it did not affect all instances of the logic in all points of the Community, it has been difficult to track down. Thank you for bringing this to our attention. We will have the solution in place soon.

For an update on what we're doing right now, please take a look at this post.

Warren_Admin, HP Enterprise Community Manager
Opinions are my own and not intended to represent HP

[klb]

Regarding the Quality of said offline testing ( and code )...

Ahhh, but the Community is sure looking good.  Who cares if it actually works or if its users are happy.