Problem loading pages - 413 - Request Entity Too Large

[Torsten.]

Dear all,

from time to time I receive the following message when loading a page of the forums:

413 - Request Entity Too Large

The requested resource
/t5/forums/recentpostspage/category-id/itrc-122/post-type/message
does not allow request data with GET requests, or the amount of data provided in the request exceeds the capacity limit.

What's wrong?

The URL was for example

http://h30499.www3.hp.com/t5/forums/recentpostspage/category-id/itrc-122/post-type/message

[Dennis Handly]

I got that too with firefox 17.0.1.

I forgot what I did to make it go away?  I probably nuked all of my cookies by mistake?  Or just the ones for h30499.www3.hp.com?

One problem I still have is that I can't logon after I time out.  After entering my password, I get a blank page.

This time I fiddled with firefox's history and I've deleted the bare minimum.  It is one evil cookie:

QSI_HistorySession

The Content: string is very long with multiple URLs concatenated with "|".

After I nuke the cookie, a Reload from the blank page, gets it logged in.

[shiv_p]

i got that too with chrome.

I think it's downtime which throws this error when html page is trying to send a POST method and web server could not respond on time or took too long.

[Dennis Handly]

I'm still having problems logging on from HP Passport.  Removing the evil QSI_HistorySession cookie always fixes it.

But just now, a few minutes after I logged on, I got 413.  Removing the evil QSI_HistorySession cookie fixed that too.

Now, the value of the Content field is only 1804 bytes long.  It has about 16 URLs in it.  And they seem to be the last N topics and boards that I clicked.

[Johan Guldmyr]

I have problems logging in with google-chrome too. Clearing cache fixes it. Come to a blank page with the URL http://h30499.www3.hp.com/hpeb/hp_sso?action=login&hpappid=LITHIUM-2&referer=http://h30499.www3.hp.com/t5/Storage/ct-p/itrc-120&lang=EN&cc=EN

[Fredrik Lönnman]

Got this problem in Chrome too as of late, very annoying. Been working fine for 2 years and suddenly starts giving me the error message a few weeks ago.

The same error seems to have been up in on this forum a few times before, as early as 2009, affecting different browsers.

Anyone got a permanent fix? Clearing cookies every day won't fly.

[Dennis Handly]

>The same error seems to have been up in on this forum a few times before, as early as 2009

Probably completely different, since it is now using Lithium.

>Clearing cookies every day won't fly.

Just the one cookie.  :-)

[Fredrik Lönnman]

>Just the one cookie.  :-)

Hah yeah well, thats one too much.

[Torsten.]

From today i have another problem: When entering text the formating is completely gone, no new line etc. I cannot edit my posts, a click brings me to the top of the page only.

[Matti_Kurkela]

The same thing happened to me in this thread on Monday:

http://h30499.www3.hp.com/t5/General/Unable-to-log-in-to-a-user-account/m-p/5924483

A few hours later I could go back and fix it. (It was message 13 in this thread, if it helps any.)

I noticed that the formatting "toolbar" was missing, but tried to post anyway. The result was a post with no line terminators at all: apparently the entire post was formatted as a single long line of text.

(Edit: Firefox 17 on Linux, here.)

[Dennis Handly]

>When entering text

What browser are you using?  How are you entering text, typing or pasting?

Lots of times when I paste, it gives me a code ([C] button above) type of text.  I then have to work hard to remove the formatting but still not get it all on one line.

Right now a paste from wordpad with firefox, worked fine.

[Torsten.]

the "Too large" error today again with IE.

the format error with FF18.

[Fredrik Lönnman]

So this is obviously browser agnostic. Fix please?

[Torsten.]

Today I get the error 413 with IE9, an empty page after logon with FF18, but chrome works...

:-(

[Dennis Handly]

Today I logged on with no problem with the passport hanging.

Then 5 minutes later I got 413.  Then I killed those h30499.www3.hp.com cookies.  :-(

(I need to click on the Login button but it knows I'm still authenticated.

I wouldn't be so bad if I could eat them when I get hungry.  :-)

[Johan Guldmyr]

Got the blank screen again yesterday. Clearing cookies helped.

[Chris H]

I also get the "Request entity too large" error, on a daily basis, but (so far) only on the Consumer forums, not on these Business forums, although they are both Lithium based, so it seems to be a generic problem.

I use the Chrome browser on a Windows 8 Pro 64-bit system.

... and as Fredrik Lönnman has already remarked, "Clearing cookies every day won't fly" even it it's only one "thats one too much".

I don't want to have to search out and clear down a specific cookie (I'm certainly not clearing down all my cookies as some of them are actually useful!), especially on a daily basis and even more especially when I've just sent off a lengthy reply to a post and find that my post fails with this error (so unless I've remembered to make a copy of what I've just typed in, it's gone!).

I've been contributing to these forums for nearly nine years, but if errors like this aren't corrected, I'll probably not bother too much in future.

[Dennis Handly]

>I don't want to have to search out and clear down a specific cookie

Today I had problems and I had to clear out more cookies with the 0499 string.  It wasn't one I expected, QSI_HistorySession.

This is still occurring on firefox 26.  I see several of this QSI_HistorySession cookies for other HP sites.

[Dennis Handly]

I got hung again.  After clearing out cookies under h30499.ww3.hp.com, I had to clear out cookies under hp.com.

Not sure what it was but it's not QSI_HistorySession.

[RajbarAshish]

We are still having this issue in 2017 !!!!!!!

[Dennis Handly]

@RajbarAshish

What browser are you using and what version?

I have not seen this error in a long time.

[RajbarAshish]

Chrome v 61