3PAR 8200. Disk replacement: Failed - Could not download firmware

[Claudio75]

Hello
I need to replace a failed drive on 3PAR 8200. It seems it requires the upgrade of the firmware of this new drive (probably because all other disks has higher firmware version - mostly 3P03), but fails to do it, however Internet connection must be working for this host. How can I replace that failed drive?

HP8200_1 cli% showpd -i
Id CagePos State ----Node_WWN---- --MFR-- -----Model------ -Serial- -FW_Rev- Protocol MediaType -----AdmissionTime-----
--- 1:6:0 failed 5000CCA07235D55B HGST HCEP1200S5xnN010 **confIdential info erased** 3P00 SAS Magnetic -----------------------
...
93 3:21:0 normal 5000C5009A35D400 SEAGATE SSKB1200S5xeN010 WFK52NTS 3P02 SAS Magnetic 2020-01-31 15:07:17
94 3:22:0 normal 5000C5009A363318 SEAGATE SSKB1200S5xeN010 WFK52LY8 3P02 SAS Magnetic 2020-01-31 15:07:17
95 3:23:0 normal 5000C5009A361E2C SEAGATE SSKB1200S5xeN010 WFK52MA7 3P02 SAS Magnetic 2020-01-31 15:07:17
96 1:16:0 normal 5000C500B8BD1FB4 SEAGATE STHB1200S5xeN010 W402G5AN 3P03 SAS Magnetic 2020-02-17 13:58:19
...

HP8200_1 cli% servicemag status -d
Cage 1, magazine 6:
A servicemag resume command failed on this magazine.
The command completed at Wed Dec 25 10:36:42 2024.
The output of the servicemag resume was:
servicemag resume 1 6
... mag 1 6 already onlooped
... upgrading firmware on pd WWN [5000CCA07235D55B]...
Failed --
Could not download firmware
There is no current firmware listed for PD 5000CCA07235D55B

... Firmware update failed, will retry in 1 minute...
... upgrading firmware on pd WWN [5000CCA07235D55B]...
Failed --
Could not download firmware
There is no current firmware listed for PD 5000CCA07235D55B
---

HP8200_1 cli% upgradepd -w 5000CCA07235D55B
Are you sure you want to upgrade PD firmware?
select q=quit y=yes n=no: y
Upgrading pd with wwn 5000CCA07235D55B
Failed --There is no current firmware listed for PD 5000CCA07235D55B

HP8200_1 cli% showfirmwaredb
Vendor Prod_rev Dev_Id Fw_status Cage_type Firmware_File
...
HGST [3P00] HCEP1200S5xnN010 Current DCS1.DCS2.DCN1 /opt/tpd/fw/drive/CP3PA650.bin
HGST [3P00] HCEP1200S5xnN010 Current DC4 /opt/tpd/fw/drive/CobraEP_CP3PA650_3P00_non_SED_Fairway_2498.dlf
...

"showpd -failed -degraded" shows two drives at the moment:
HP8200_1 cli% showpd -failed -degraded -i
Id CagePos State ----Node_WWN---- --MFR-- -----Model------ -Serial- -FW_Rev- Protocol MediaType -----AdmissionTime-----
--- 1:6:0 failed 5000CCA07235D55B HGST HCEP1200S5xnN010 **confIdential info erased** 3P00 SAS Magnetic -----------------------
30 1:6:0? failed 5000C500B7D0BE28 SEAGATE STHB1200S5xeN010 W4020RSJ 3P03 SAS Magnetic 2019-02-22 01:23:22 
-------------------------------------------------------------------------------------------------------------------------
2 total
(the first is the new one, and the second is the broken one, which was ejected, but it's still in the list)
---
On the new disk it's written that it is "STHB1200S5xeN010" (firmware 3P00) (not "HCEP1200S5xnN010" as it's presented in "showpd -i" output)

[Moderator edit: Erased the confidential info.]

[giladzzz]

Hi

you need to download the software patch that includes the relevant firmware

to update 3PAR local DB

run from CLI "showfirmwaredb"

Regards

[Claudio75]

Hi giladzzz,

you need to download the software patch that includes the relevant firmware

How can I download that patch then? Do you mean should I update SSMC? (if you mean SSMC - I have quite modern version - 3.8.0.0.330, I downloaded it half a year ago).

to update 3PAR local DB run from CLI "showfirmwaredb"

I have already executed trhat command, please see above.

[giladzzz]

Hi

If ssmc is connected to HPE it can download patches directly

but you still need to know the relavant patch or update everything.

the command "showfirmwaredb" just shows you what updates are already in the local 3PAR DB

you can find patches documentation from SPOCK site.

and you can download from https://myenterpriselicense.hpe.com 

but you need an existing contract with HPE.

Regards

[Claudio75]

Thanks for your answer! giladzzz, Could you please clarify this:

If ssmc is connected to HPE it can download patches directly

How can be SSMC configured to be connected to HPE? (I did not find it neither in SSMC Administrator Guide, nor by exploring the SSMC itself).
Thanks in advance.

[Cali]

@giladzzz 

Correct me, if I'm wrong, but with 3PAR 8200 the Service Processor downloads all the Patches and deploys them with "Update" to the Storage.
You can also start this update out of the SSMC, but it only triggers the service processor to do it.

@Claudio75 

Login to the associated 3PAR Service Processor (Physical or Virtual) and Update as described in this Video:
How to update the HPE 3PAR OS using Service Processor 5.0.5
You may only apply the Drive Firmware Patch as in this example:

Cali

[Claudio75]

Hello, Cali
Thanks for help. Now it's getting clear.  It turned out that our Virtual Service Processor is not connected to the network at all.
And probably it's the reason why we got that initial error message discussed in this thread - "Could not download firmware".

[support_s]

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