3par disk replacement

[robmarok]

Put new disk in to replace failed disk and recieved following:

cob-3p8200-01 cli% servicemag status -d
Cage 0, magazine 1:
A servicemag resume command failed on this magazine.
The command completed at Fri Jun 9 12:40:55 2023.
The output of the servicemag resume was:
servicemag resume 0 1
... mag 0 1 already onlooped
... firmware is current on pd WWN [5000CCA031106C07]
... firmware is current on pd WWN [5000C50099A4D4B4] Id [ 1]
... disk WWN [5000CCA031106C07] diskpos [0] is marked invsectsz
Failed --
1 disk is in unrecoverable state
servicemag resume 0 1 -- Failed

[support_s]

System recommended content:

1. HPE 3PAR StoreServ Alerts Reference: Customer Edition (HPE 3PAR OS 3.3.1 Technology Release T05)

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[robmarok]

basically guide indicates that 

the four alerts are indicating the new drive is bad?

Notificatio

n id:    P60

Notify time:        2023/06/09 12:38:45.00 (User, -0400 EDT)

Installed machine:  3PAR INSERV 2M2725043G

Site:               1, City Hall

Event urgency:      alert

Event count:        1

Event location:     Site

Event time:         2023/06/09 12:38:45.00 (-0400 EDT)

Event description:  3PAR INSERV Component state change

Abstract:

(Major)PD1|comp_sw_cage_sled1099511627776 COMP_STATE failed. Physical Disk vacat

Text:

Event id: 84529943  Node 0  Cust Alert - Yes, Svc Alert - Yes   Severity: Major

Event time: Fri Jun  9 12:38:45 2023

Event type: Component state change                                           Alert ID: 18  Msg

ID: 600fa

Component: Physical Disk 1 Magazine 1099511627776 Short Dsc: Magazine 0:1:0, Physical Disk 1 Failed Event String: Magazine 0:1:0, Physical Disk 1 Failed (Vacated {0x45}, Missing {0x81}, Invalid Media {0x98}, Smart Threshold Exceeded {0x9a}, Servicing {0x12})

Notification id:    P53

Notify time:        2023/06/09 12:38:39.00 (User, -0400 EDT)

Installed machine:  3PAR INSERV 2M2725043G

Site:               1, City Hall

Event urgency:      alert

Event count:        1

Event location:     Site

Event time:         2023/06/09 12:38:39.00 (-0400 EDT)

Event description:  3PAR INSERV Component state change

Abstract:

(Major)PD5000CCA031106C07 COMP_STATE failed. Disk invalid_sector_size

Text:

Event id: 84529901  Node 0  Cust Alert - Yes, Svc Alert - Yes   Severity: Major

Event time: Fri Jun  9 12:38:39 2023

Event type: Component state change                                           Alert ID: 19  Msg

ID: 1f00fa

Component: Disk 5000CCA031106C07

Short Dsc: Disk 5000CCA031106C07 Failed Event String: Disk 5000CCA031106C07 Failed (Invalid Sector Size {0x44})

Notification id:    P57

Notify time:        2023/06/09 12:38:40.00 (User, -0400 EDT)

Installed machine:  3PAR INSERV 2M2725043G

Site:               1, City Hall

Event urgency:      alert

Event count:        1

Event location:     Site

Event time:         2023/06/09 12:38:40.00 (-0400 EDT)

Event description:  3PAR INSERV Component state change

Abstract:

(Major)PD1|comp_sw_cage_sled1099511627776 COMP_STATE failed. Physical Disk vacat

Text:

Event id: 84529917  Node 0  Cust Alert - Yes, Svc Alert - Yes   Severity: Major

Event time: Fri Jun  9 12:38:40 2023

Event type: Component state change                                           Alert ID: 18  Msg

ID: 600fa

Component: Physical Disk 1 Magazine 1099511627776 Short Dsc: Magazine 0:1:0, Physical Disk 1 Failed Event String: Magazine 0:1:0, Physical Disk 1 Failed (Vacated {0x45}, Missing {0x81}, Invalid Media {0x98}, Smart Threshold Exceeded {0x9a}, Servicing {0x12})

Notification id:    P54

Notify time:        2023/06/09 12:38:39.00 (User, -0400 EDT)

Installed machine:  3PAR INSERV 2M2725043G

Site:               1, City Hall

Event urgency:      alert

Event count:        1

Event location:     Site

Event time:         2023/06/09 12:38:39.00 (-0400 EDT)

Event description:  3PAR INSERV Component state change

Abstract:

(Major)PD5000CCA031106C07 COMP_STATE failed. Disk replace_drive,invalid_sector_s

Text:

Event id: 84529905  Node 0  Cust Alert - Yes, Svc Alert - Yes   Severity: Major

Event time: Fri Jun  9 12:38:39 2023

Event type: Component state change                                           Alert ID: 19  Msg

ID: 1f00fa

Component: Disk 5000CCA031106C07

Short Dsc: Disk 5000CCA031106C07 Failed Event String: Disk 5000CCA031106C07 Failed (Replace Drive {0x46}, Invalid Sector Size {0x44}, Vacated {0x45})

[AnilKT]

Hi robmarok,

As per the output, I suspect that the drive inserted into HPE 3PAR 8200 is having a compatibility issue.
1. Can you please re-check the drive compatibility with the system.
2. If it is compatible, can you try to reinsert the disk and check for the firmware upgrades

Hope this helps.!

Regards
Anil

[robmarok]

@AnilKT 

replacement drive was HCBF1800S5xeN010   which firmwaredb shows supported at 3P03

orinial drive was STHB1800S5xeN010 which firmwaredb show supported at3P02

if drive was different firmware 3P02 shouldnt I have recieved updateing firmware in serviceman or drive degraded?

[AnilKT]

Hi robmarok,

Please reinsert the disk and run the command  "admitpd". They try to upgrade the firmware on the new disk.

Then run the command "servicemag status -d" to verify that the new disk is functioning properly.

Hope this helps.!!

Regards
Anil

[robmarok]

cob-3p8200-01 cli% showpd -c
--------- Normal Chunklets --------- ---- Spare Chunklets ----
-- Used -- -------- Unused --------- - Used - ---- Unused ----
Id CagePos Type State Total OK Fail Free Uninit Unavail Fail OK Fail Free Uninit Fail
--- 0:1:0 FC new 0 0 0 0 0 0 0 0 0 0 0 0
0 0:0:0 FC normal 1675 393 0 1142 0 0 0 33 0 107 0 0
1 0:1:0? FC failed 1675 0 0 0 0 392 1143 0 0 0 0 140
2 0:2:0 FC normal 1675 394 0 1141 0 0 0 32 0 108 0 0
3 0:3:0 FC normal 1675 394 0 1141 0 0 0 0 0 140 0 0
4 0:4:0 FC normal 1675 393 0 1142 0 0 0 33 0 107 0 0
5 0:5:0 FC normal 1675 393 0 1142 0 0 0 2 0 138 0 0
6 0:6:0 FC normal 1675 394 0 1141 0 0 0 32 0 108 0 0
7 0:7:0 FC normal 1675 394 0 1141 0 0 0 1 0 139 0 0
8 0:8:0 FC normal 1675 393 0 1142 0 0 0 33 0 107 0 0
9 0:9:0 FC normal 1675 392 0 1143 0 0 0 0 0 140 0 0
10 0:10:0 FC normal 1675 394 0 1141 0 0 0 32 0 108 0 0
11 0:11:0 FC normal 1675 394 0 1141 0 0 0 0 0 140 0 0
12 0:12:0 SSD normal 371 154 0 124 0 0 0 0 0 93 0 0
13 0:13:0 SSD normal 371 154 0 124 0 0 0 0 0 93 0 0
14 0:14:0 SSD normal 371 158 0 120 0 0 0 0 0 93 0 0
15 0:15:0 SSD normal 371 158 0 120 0 0 0 0 0 93 0 0
16 1:0:0 FC normal 1675 393 0 1142 0 0 0 33 0 107 0 0
17 1:1:0 FC normal 1675 392 0 1143 0 0 0 0 0 140 0 0
18 1:2:0 FC normal 1675 394 0 1142 0 0 0 32 0 107 0 0
19 1:3:0 FC normal 1675 394 0 1142 0 0 0 0 0 139 0 0
20 1:4:0 FC normal 1675 393 0 1143 0 0 0 33 0 106 0 0
21 1:5:0 FC normal 1675 393 0 1143 0 0 0 0 0 139 0 0
23 1:7:0 FC normal 1675 394 0 1142 0 0 0 0 0 139 0 0
24 1:8:0 FC normal 1675 392 0 1144 0 0 0 34 0 105 0 0
25 1:9:0 FC normal 1675 392 0 1144 0 0 0 0 0 139 0 0
26 1:10:0 FC normal 1675 394 0 1142 0 0 0 31 0 108 0 0
27 1:11:0 FC normal 1675 394 0 1142 0 0 0 0 0 139 0 0
28 1:12:0 SSD normal 371 154 0 124 0 0 0 0 0 93 0 0
29 1:13:0 SSD normal 371 158 0 120 0 0 0 0 0 93 0 0
30 1:14:0 SSD normal 371 158 0 121 0 0 0 0 0 92 0 0
31 1:15:0 SSD normal 371 154 0 125 0 0 0 0 0 92 0 0
32 1:6:0 FC normal 1675 394 0 1142 0 0 0 31 0 108 0 0
--------------------------------------------------------------------------------------------
33 total 43168 10295 0 27246 0 392 1143 392 0 3560 0 140
cob-3p8200-01 cli% servicemag status -d
Cage 0, magazine 1:
A servicemag resume command failed on this magazine.
The command completed at Tue Jun 13 10:05:46 2023.
The output of the servicemag resume was:
servicemag resume 0 1
... mag 0 1 already onlooped
... upgrading firmware on pd WWN [5000CCA031106C07]...
... firmware is current on pd WWN [5000C50099A4D4B4] Id [ 1]
... checking for valid disks...
... checking for valid disks...
... disks not normal yet..trying admit/onloop again
... onlooping mag 0 1
... checking for valid disks...
... checking for valid disks...
... disks not normal yet..trying admit/onloop again
... onlooping mag 0 1
... checking for valid disks...
... checking for valid disks...
... disks not normal yet..trying admit/onloop again
... onlooping mag 0 1
... checking for valid disks...
Failed --
disk WWN [5000CCA031106C07] not admitted
Failed --
disk WWN [5000CCA031106C07] is not normal. Please use showpd -s to see details of disk state
servicemag resume 0 1 -- Failed
cob-3p8200-01 cli% showpd -s
Id CagePos Type -State- -------------------------Detailed_State------------------------- -SedState--
--- 0:1:0 FC new normal not_capable
0 0:0:0 FC normal normal not_capable
1 0:1:0? FC failed vacated,missing,invalid_media,smart_threshold_exceeded,servicing unknown
2 0:2:0 FC normal normal not_capable
3 0:3:0 FC normal normal not_capable
4 0:4:0 FC normal normal not_capable
5 0:5:0 FC normal normal not_capable
6 0:6:0 FC normal normal not_capable
7 0:7:0 FC normal normal not_capable
8 0:8:0 FC normal normal not_capable
9 0:9:0 FC normal normal not_capable
10 0:10:0 FC normal normal not_capable
11 0:11:0 FC normal normal not_capable
12 0:12:0 SSD normal normal not_capable
13 0:13:0 SSD normal normal not_capable
14 0:14:0 SSD normal normal not_capable
15 0:15:0 SSD normal normal not_capable
16 1:0:0 FC normal normal not_capable
17 1:1:0 FC normal normal not_capable
18 1:2:0 FC normal normal not_capable
19 1:3:0 FC normal normal not_capable
20 1:4:0 FC normal normal not_capable
21 1:5:0 FC normal normal not_capable
23 1:7:0 FC normal normal not_capable
24 1:8:0 FC normal normal not_capable
25 1:9:0 FC normal normal not_capable
26 1:10:0 FC normal normal not_capable
27 1:11:0 FC normal normal not_capable
28 1:12:0 SSD normal normal not_capable
29 1:13:0 SSD normal normal not_capable
30 1:14:0 SSD normal normal not_capable
31 1:15:0 SSD normal normal not_capable
32 1:6:0 FC normal normal not_capable
-----------------------------------------------------------------------------------------------------
33 total

[AnilKT]

Hi robmarok,
Looks like there may be physical issue with the FC cabling, SFP inside the magazine or there may be an issue with the new disk inserted.
Please verify the physical disk slot is working fine.
If the slot is working fine, you may have to replace the disk (which is compatable, the same model and capacity).

Do get back to us, if you need any furthur help.!

Regards
Anil

[Sunitha_Mod]

Hello @robmarok,

Let us know if you were able to resolve the issue.

If you have no further query and you are satisfied with the answer then kindly mark the topic as Solved so that it is helpful for all community members.