3Par firmware update with the transition to the new licensing model

[VGV1]

Имеется HPE 3PAR STORESERV 7200 2-NODE STORAGE BASE QR482A с дополнительной полкой M6710. Активировано 50 лицензий на дисковые слоты. (24 на голову, 24 на полку и две свободные). Также есть еще одна полка M6710. Прошивка головы 3.2.2. Планируется обновление прошивки до текущей версии.

Начиная с HPE 3PAR OS 3.3.1 при любом апгрейде железа или софта придется перейти на All-Inclusive модель лицензирования, основанную на массиве/полке, а не на количестве шпинделей. Цитата из документа: "When customers upgrade any hardware or software, HPE requires customers to switch to the new All-inclusive software licensing program. The new licensing

Что произойдет в нашем случае при обновлении версии до текущей? Что случится с лицензиями на диски(шпиндели)? Заработает ли вторая полка (куплена давно до появления данной модели лицензирования)? 

Google Translated

HPE 3PAR STORESERV 7200 2-NODE STORAGE BASE QR482A with optional M6710 shelf available. 50 licenses for disk slots are activated. (24 per head, 24 per shelf and two free). There is also another shelf M6710. Head firmware 3.2.2. It is planned to update the firmware to the current version.

Starting with HPE 3PAR OS 3.3.1, any hardware or software upgrade will have to switch to the All-Inclusive licensing model based on the array / shelf, not the number of spindles. Quote from the doc: "When customers upgrade any hardware or software, HPE requires customers to switch to the new All-inclusive software licensing program. The new licensing

What happens in our case when we upgrade to the current version? What happens to disk licenses (spindles Will the second shelf work (purchased long before the appearance of this licensing model)?

[sbhat09]

Hi VGV1,

Here is the HPE licensing team contact details. They will be able to assist you better with this. 

***************************************************************************************************

call: +44 (203) 027 7238 (English, German, French, Italian, Spanish, Russian)

Regional License Delivery Center:
mi.licensing-EMEA@hpe.com (English, German, French, Italian, Spanish)
*7am - 4pm GMT
Call: +44 203 450 5383 (English, German, French, Italian, Spanish, Russian)
Hours: Mon to Fri 8am - 4pm GMT
Email: licensing.emea@hpe.com

***************************************************************************************************

Hope this helps!

Regards,

Srinivas Bhat

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[VGV1]

We wrote them and they answer:

Hello Vlad,

Please note that our service manages licenses for My HPE Software Center.
For technical questions, please contact Technical Support http://h20566.www2.hpe.com/portal/site/hpsc?ac.admitted=1484816889831.125225703.1938120508 (Cases / Submit a case)
You will find technical support phone numbers here: https://h20195.www2.hpe.com/v2/Getdocument.aspx?docname=A00039121ENW

We also open a case with technical support and they answer:

Good afternoon.

Thank you for contacting Hewlett Packard Enterprise technical support.

We received an application under the number - 5351198248, with a description - Firmware.

Our team works with faulty equipment.

To check information on your question, please visit our official forum:

https://community.hpe.com/

To do this, you need to register and leave a request.

You can also find answers to many questions in the hardware documentation for locating a component or hardware model on the Hewlett Packard Enterprise Support Center page:

https://support.hpe.com

Since the question does not relate to equipment malfunction, the application will be archived within 3 working days.

Please advice

[sbhat09]

Hello Vlad,

Have you tried both the phone numbers and both the email contacts?

Could you get the right support with that case id?

Regards,

Srinivas Bhat

[VGV1]

Actually not. All of this services kicked off to community.hpe.com, because this is not their area of responsibility

[sbhat09]

Hi Vlad,

I have sent you a private message. Request you to respond to that.

Regards,

Srinivas Bhat