3PAR StoreServ Free Node Disk Space Low

[BPSITSupport]

Hello,

Last year, I received an alert about the subject above.  HPE Support was able to resolve the issue by logging in via SSH and running some commands to prune some unnecessary files.

Here is the alert I received:

----------------------------------------------

Notified time: 2022/04/01 11:23:45.523 (-0700 PDT)
Machine ID: 3PAR STORESERV <<Ser# REDACTED>> <<Name REDACTED>>-7200

Event type: alert
Severity: Major
Event count: 1
Time: 2022/04/01 12:11:51.209 (-0700 PDT)
Description: 3PAR StoreServ Free Node Disk Space Low

-----------------------Event Message------------------------
Node 1 free disk space is below acceptable limits: root 790MB altroot 348MB common 4263MB.

---------------------Corrective Action----------------------
An event occurred that requires attention. Contact your authorized service provider for assistance.

--------------------------Abstract--------------------------
(Major)NODE1 DISK_FREE Node 1 free disk space is below acceptable limits: root 7

----------------------------Text----------------------------
Event ID: 11048545 Node 1 Customer Alert - No, Service Alert - Yes
Severity: Major
Time: Fri Apr 01 12:11:51 2022
Event type: Free Node Disk Space Low
Alert ID: null
Msg ID: 3b0002
Component: Node 1
Event string: Node 1 free disk space is below acceptable limits: root 790MB altroot 348MB common 4263MB.
Notification key: 0x03b0002

-----------------------------------------

Would anyone happen to have a script for removing these files, or the commands to do this?  I'm trying to avoid the charges for an out-of-warranty StoreServ, if possible, and if it's simple enough.

Thanks for your replies..!

[support_s]

System recommended content:

1. HPE 3PAR Storage Systems - Checkhealth Warnings and Free Node Disk Space Service Alerts after Downgrading from OS 3.1.3

2. HP 3PAR OS Alert: Message Code 0x03b0002 - Free node disk space

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[sbhat09]

Hello @BPSITSupport,

What is the 3PAR OS version running on your 3PAR 7200?

As I recall my experience with this issue, the alert is not only due to some data occupying space on the node. In the older versions of 3PAR OS, checkhealth warning threshold for free node disk space alerts was set over 80% full (that is OS hardcoded level, we can't change). In later versions, the threshold level was increased and the occurrence of such alerts reduced drastically.

Regards,
Srinivas Bhat

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Note: All of my comments are my own and are not any official representation of the company.

[Cali]

You need root access to delete these files and the root password is only known by HPE.

As far as I know, the Password is dedicated to your System Serial Number, so there is nothing to share.

You have to create a Case, I hope they may help you also without Support.

Sorry, Cali

[sbhat09]

Hello @BPSITSupport,

I completely agree with @Cali.

To resolve this, you need root password. Only HPE support can assist with that. Please contact and check how can they make an exception for out-of-support systems. They have to generate a unique one-time password by entering the serial number.

Please refer to this article as well - https://support.hpe.com/hpesc/public/docDisplay?docId=kc0121014en_us&docLocale=en_US

So, your options will be:
1. If the 3PAR OS is older than 3.1.3, correlate to the article and ignore the error assuming that it may be only due to lower threshold level of node free space. Hope that the node free space will not hit the danger level to cause further issue.

2. Again if the 3PAR OS is older than 3.1.3, you can upgrade to later version. I recommend 3.2.2MU6 which is the best version for 3PAR 7000. You can contact HPE support (that will be paid service) or if you have any options to do it yourself or by any 3rd party service provider (based on availability and luck)

3. Contact HPE support, request for an exception and try to get the issue resolved.

OS upgrade by HPE support is the best option.

Regards,
Srinivas Bhat

If you feel this was helpful please click the KUDOS! thumb below!
Note: All of my comments are my own and are not any official representation of the company.