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add disk question : Failed to get drive device type.

 
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qingchuan
Occasional Advisor

add disk question : Failed to get drive device type.

help!
hey guys , there is a question I couldn't resolve,any one can help?
question:
HP 3par7200 ,I replace a failed hard drive,then there is the command message

servicemsg resume 0 9
Wait for system to get drive device type...
Failed --
Failed to get drive device type. Please check device connection and try again.
servicemag resume 0 9 -- Failed

showpd 
--- 0:9:0 unknown 0 failed 0 0 1:0:1 0:0:1* 0
9 0:9:0? FC 10 failed 838656 0 ----- ----- 900

showpd -i
--- 0:9:0 failed 5000CCA043B1DF3F HITACHI HUC109090CSS600 KVK4UJ7T A440 SAS 9                        0:9:0? failed 5000CCA07104D857 HITACHI HCBRE0900GBAS10K W8G2NLPY 3P02 SAS Magnetic

The command line recognizes the new drive serial number,model,but it cann't resume and it display:Failed to get drive device type. Please check device connection and try again.

how could I do?

6 REPLIES 6
support_s
System Recommended

Query: add disk question : Failed to get drive device type.

System recommended content:

1. STORAGE E00036 ADD DISK \PP1H.$DATA12 failed. PRIMARYCPU cannot access the adapters controlling the device.

 

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sbhat09
HPE Pro
Solution

Re: add disk question : Failed to get drive device type.

Hello @qingchuan,

I doubt if the drive is supported by 3PAR 7200 system. I don't see the drive SKU in the compatibility list here - https://support.hpe.com/hpesc/public/docDisplay?docId=emr_na-c03560841#N1045E

If you want to give it an attempt beyond compatibility, you can try to reseat the drive. Check if the procedures followed are correct - https://support.hpe.com/hpesc/public/docDisplay?docId=c03775422

Regards,
Srinivas Bhat

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qingchuan
Occasional Advisor

Re: Query: add disk question : Failed to get drive device type.

thanks man!now I replaced two new disks,command answer model and FW is same as orignal disk , but when I trying to resume  disks ,there is the answer
1633442 cli% servicemag status -d
Cage 0, magazine 9:
A servicemag resume command failed on this magazine.
The command completed at Thu Jun 16 10:46:16 2022.
The output of the servicemag resume was:
servicemag resume 0 9
... mag 0 9 already onlooped
... firmware is current on pd WWN [5000CCA04389E577]
... firmware is current on pd WWN [5000CCA07104D857] Id [ 9]
Failed --
Could not call sysmgr to admit disks: The system is not licensed for sufficient disks to admit these disks.
servicemag resume 0 9 -- Failed

how can I do now?

qingchuan
Occasional Advisor

Re: add disk question : Failed to get drive device type.

thanks man!now I replaced two new disks,command answer model and FW is same as orignal disk , but when I trying to resume  disks ,there is the answer
1633442 cli% servicemag status -d
Cage 0, magazine 9:
A servicemag resume command failed on this magazine.
The command completed at Thu Jun 16 10:46:16 2022.
The output of the servicemag resume was:
servicemag resume 0 9
... mag 0 9 already onlooped
... firmware is current on pd WWN [5000CCA04389E577]
... firmware is current on pd WWN [5000CCA07104D857] Id [ 9]
Failed --
Could not call sysmgr to admit disks: The system is not licensed for sufficient disks to admit these disks.
servicemag resume 0 9 -- Failed

how can I do now?

sbhat09
HPE Pro

Re: add disk question : Failed to get drive device type.

Hello @qingchuan,

How many cages are there in the system? And how many drives in each of the cages?

Can you please post the command output for 'showlicense'

Regards,
Srinivas Bhat

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Note: All of my comments are my own and are not any official representation of the company.



I work at HPE
HPE Support Center offers support for your HPE services and products when and how you need it. Get started with HPE Support Center today.
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]
Accept or Kudo
sbhat09
HPE Pro

Re: add disk question : Failed to get drive device type.

Hello @qingchuan,

Do you still have this issue? Is it the same issue you mentioned in the other post? - https://community.hpe.com/t5/HPE-3PAR-StoreServ-Storage/admitpd-Error-The-system-is-not-licensed-for-sufficient-disks-to/td-p/7168666#.Yq7FB6hByUk

Regards,
Srinivas Bhat

If you feel this was helpful please click the KUDOS! thumb below!
Note: All of my comments are my own and are not any official representation of the company.



I work at HPE
HPE Support Center offers support for your HPE services and products when and how you need it. Get started with HPE Support Center today.
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]
Accept or Kudo