add disk question : Failed to get drive device type.

[qingchuan]

help!
hey guys , there is a question I couldn't resolve，any one can help？
question：
HP 3par7200 ，I replace a failed hard drive，then there is the command message

servicemsg resume 0 9
Wait for system to get drive device type...
Failed --
Failed to get drive device type. Please check device connection and try again.
servicemag resume 0 9 -- Failed

showpd 
--- 0:9:0 unknown 0 failed 0 0 1:0:1 0:0:1* 0
9 0:9:0? FC 10 failed 838656 0 ----- ----- 900

showpd -i
--- 0:9:0 failed 5000CCA043B1DF3F HITACHI HUC109090CSS600 KVK4UJ7T A440 SAS 9                        0:9:0? failed 5000CCA07104D857 HITACHI HCBRE0900GBAS10K W8G2NLPY 3P02 SAS Magnetic

The command line recognizes the new drive serial number，model，but it cann't resume and it display：Failed to get drive device type. Please check device connection and try again.

how could I do?

[support_s]

System recommended content:

1. STORAGE E00036 ADD DISK \PP1H.$DATA12 failed. PRIMARYCPU cannot access the adapters controlling the device.

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[sbhat09 · Accepted solution]

Hello @qingchuan,

I doubt if the drive is supported by 3PAR 7200 system. I don't see the drive SKU in the compatibility list here - https://support.hpe.com/hpesc/public/docDisplay?docId=emr_na-c03560841#N1045E

If you want to give it an attempt beyond compatibility, you can try to reseat the drive. Check if the procedures followed are correct - https://support.hpe.com/hpesc/public/docDisplay?docId=c03775422

Regards,
Srinivas Bhat

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Note: All of my comments are my own and are not any official representation of the company.

[qingchuan]

thanks man！now I replaced two new disks，command answer model and FW is same as orignal disk , but when I trying to resume  disks ,there is the answer
1633442 cli% servicemag status -d
Cage 0, magazine 9:
A servicemag resume command failed on this magazine.
The command completed at Thu Jun 16 10:46:16 2022.
The output of the servicemag resume was:
servicemag resume 0 9
... mag 0 9 already onlooped
... firmware is current on pd WWN [5000CCA04389E577]
... firmware is current on pd WWN [5000CCA07104D857] Id [ 9]
Failed --
Could not call sysmgr to admit disks: The system is not licensed for sufficient disks to admit these disks.
servicemag resume 0 9 -- Failed

how can I do now?

[qingchuan]

thanks man！now I replaced two new disks，command answer model and FW is same as orignal disk , but when I trying to resume  disks ,there is the answer
1633442 cli% servicemag status -d
Cage 0, magazine 9:
A servicemag resume command failed on this magazine.
The command completed at Thu Jun 16 10:46:16 2022.
The output of the servicemag resume was:
servicemag resume 0 9
... mag 0 9 already onlooped
... firmware is current on pd WWN [5000CCA04389E577]
... firmware is current on pd WWN [5000CCA07104D857] Id [ 9]
Failed --
Could not call sysmgr to admit disks: The system is not licensed for sufficient disks to admit these disks.
servicemag resume 0 9 -- Failed

how can I do now?

[sbhat09]

Hello @qingchuan,

How many cages are there in the system? And how many drives in each of the cages?

Can you please post the command output for 'showlicense'

Regards,
Srinivas Bhat

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[sbhat09]

Hello @qingchuan,

Do you still have this issue? Is it the same issue you mentioned in the other post? - https://community.hpe.com/t5/HPE-3PAR-StoreServ-Storage/admitpd-Error-The-system-is-not-licensed-for-sufficient-disks-to/td-p/7168666#.Yq7FB6hByUk

Regards,
Srinivas Bhat

If you feel this was helpful please click the KUDOS! thumb below!
Note: All of my comments are my own and are not any official representation of the company.