Failed disks 3PAR 7400

[r3nato]

3pair 7400
Release version 3.2.1 (MU5)
Patches: P39, P46
Path 2:2:0
Disks ID 4 failed and IDs 15 and 173 degraded
After this first replacement, the servicemag failed, and we found chunklets stuck to the removed disk that failed.
Failed chunk:
A second replacement occurred. After this action, a new disk took the position with ID 15, keeping ID 173 stuck to the set (2:2:0).

How to solve ID4 disk problem (path 2:2:0)?

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stor01-inserv01 cli% showpd -i
Id CagePos State ----Node_WWN---- --MFR--- -----Model------ -Serial- -FW_Rev- Protocol MediaType -----AdmissionTime------
4 2:2:0? failed 5000C5007788661C SEAGATE SYJKT0300GBAS15K 6XN7AY2J 3P01 SAS -- 2015-06-15 10:32:50 BRT
15 2:2:0? degraded 5000C50068BF6044 SEAGATE SYJKT0300GBAS15K 6XN46Y8N 3P01 SAS -- 2025-06-13 14:36:43 BRT
173 2:2:0? degraded 5000C50068BF3C24 SEAGATE SYJKT0300GBAS15K 6XN46YME 3P01 SAS -- 2025-07-03 12:04:38 BRT

stor01-inserv01 cli% dismisspd 4
Error: PD id 4 is referenced by chunklet 2:252
##############################################################################

stor01-inserv01 cli% showvv -cpg CPG_FC_15K_R5
----Rsvd(MB)---- -(MB)--
Id Name Prov Type CopyOf BsId Rd -Detailed_State- Adm Snp Usr VSize
3 VV_SAS_15K tpvv base --- 3 RW normal 2816 0 4093824 4674560
--------------------------------------------------------------------------------
1 total 2816 0 4093824 4674560
stor01-inserv01 cli%
stor01-inserv01 cli%
###########################################################################3

stor01-inserv01 cli% showpdch -from 4
Pdid Chnk LdName LdCh State Usage Media Sp Cl From To
2 252 log1.0 16 normal ld valid Y N 4:264 ---
6 251 tp-1-sd-3.2 7 normal ld valid Y N 4:27 ---
6 252 tp-1-sd-3.4 7 normal ld valid Y N 4:184 ---
6 253 tp-1-sd-3.4 95 normal ld valid Y N 4:200 ---
6 254 tp-1-sd-3.4 207 normal ld valid Y N 4:210 ---
6 255 tp-1-sd-3.4 223 normal ld valid Y N 4:211 ---
6 256 tp-1-sd-3.6 31 normal ld valid Y N 4:250 ---
8 250 tp-1-sd-3.4 61 normal ld valid Y N 4:196 ---
8 251 tp-1-sd-3.4 157 normal ld valid Y N 4:205 ---
8 252 tp-1-sd-3.4 189 normal ld valid Y N 4:209 ---
10 252 tp-1-sd-3.4 46 normal ld valid Y N 4:192 ---
10 253 tp-1-sd-3.4 54 normal ld valid Y N 4:195 ---
10 254 tp-1-sd-3.4 150 normal ld valid Y N 4:204 ---
10 255 tp-1-sd-3.4 166 normal ld valid Y N 4:206 ---
10 256 tp-1-sd-3.4 262 normal ld valid Y N 4:244 ---
26 249 tp-1-sd-3.4 77 normal ld valid Y N 4:198 ---
26 250 tp-1-sd-3.4 173 normal ld valid Y N 4:207 ---
26 251 tp-1-sd-3.4 253 normal ld valid Y N 4:243 ---
28 250 tp-1-sd-3.4 70 normal ld valid Y N 4:197 ---
28 251 tp-1-sd-3.4 86 normal ld valid Y N 4:199 ---
32 249 tp-1-sd-3.4 23 normal ld valid Y N 4:190 ---
32 250 tp-1-sd-3.4 39 normal ld valid Y N 4:191 ---
32 251 tp-1-sd-3.4 111 normal ld valid Y N 4:201 ---
50 1065 tp-5-sd-0.9 210 normal ld valid Y N 4:55 ---
54 1064 tp-5-sd-0.6 269 normal ld valid Y N 4:23 ---
54 1065 tp-5-sd-0.12 77 normal ld valid Y N 4:63 ---
56 1064 tp-5-sd-0.8 195 normal ld valid Y N 4:31 ---
56 1065 tp-5-sd-0.12 101 normal ld valid Y N 4:65 ---
56 1066 tp-5-sd-0.2 5 normal ld valid Y N 4:112 ---
58 1064 tp-5-sd-0.12 113 normal ld valid Y N 4:66 ---
60 1064 tp-1-sd-3.4 143 normal ld valid Y N 4:203 ---
60 1065 tp-5-sd-0.8 207 normal ld valid Y N 4:32 ---
60 1066 tp-5-sd-0.12 125 normal ld valid Y N 4:67 ---
60 1067 tp-5-sd-0.2 29 normal ld valid Y N 4:114 ---
62 1064 tp-5-sd-0.12 137 normal ld valid Y N 4:68 ---
62 1065 tp-5-sd-0.2 41 normal ld valid Y N 4:115 ---
64 1064 tp-5-sd-0.12 149 normal ld valid Y N 4:69 ---
66 1064 tp-5-sd-0.6 5 normal ld valid Y N 4:1 ---
66 1065 tp-5-sd-0.8 219 normal ld valid Y N 4:33 ---
66 1066 tp-5-sd-0.12 161 normal ld valid Y N 4:70 ---
70 1064 tp-5-sd-0.8 231 normal ld valid Y N 4:34 ---
70 1065 tp-5-sd-0.12 173 normal ld valid Y N 4:71 ---
72 1065 tp-5-sd-0.6 17 normal ld valid Y N 4:2 ---
72 1066 tp-5-sd-0.8 243 normal ld valid Y N 4:35 ---
72 1067 tp-5-sd-0.12 185 normal ld valid Y N 4:72 ---
72 1068 tp-5-sd-0.4 17 normal ld valid Y N 4:119 ---
72 1069 tp-5-sd-0.2 293 normal ld valid Y N 4:171 ---
74 1065 tp-5-sd-0.6 137 normal ld valid Y N 4:36 ---
74 1066 tp-5-sd-0.12 197 normal ld valid Y N 4:73 ---
76 1065 tp-5-sd-0.8 255 normal ld valid Y N 4:37 ---
76 1066 tp-5-sd-0.12 221 normal ld valid Y N 4:75 ---
76 1067 tp-5-sd-0.4 41 normal ld valid Y N 4:121 ---
76 1068 tp-5-sd-0.18 159 normal ld valid Y N 4:173 ---
78 1065 tp-5-sd-0.12 233 normal ld valid Y N 4:76 ---
78 1066 tp-5-sd-0.4 53 normal ld valid Y N 4:122 ---
80 1065 tp-5-sd-0.12 245 normal ld valid Y N 4:77 ---
80 1066 tp-5-sd-0.4 65 normal ld valid Y N 4:123 ---
82 1065 tp-5-sd-0.4 77 normal ld valid Y N 4:124 ---
84 1065 tp-5-sd-0.12 257 normal ld valid Y N 4:78 ---
84 1066 tp-5-sd-0.4 101 normal ld valid Y N 4:126 ---
86 1065 tp-5-sd-0.9 5 normal ld valid Y N 4:38 ---
86 1066 tp-5-sd-0.12 269 normal ld valid Y N 4:79 ---
86 1067 tp-5-sd-0.4 113 normal ld valid Y N 4:127 ---
90 1065 tp-5-sd-0.6 29 normal ld valid Y N 4:3 ---
90 1066 tp-5-sd-0.9 17 normal ld valid Y N 4:39 ---
90 1067 tp-5-sd-0.12 281 normal ld valid Y N 4:80 ---
90 1068 tp-5-sd-0.4 125 normal ld valid Y N 4:128 ---
94 1065 tp-5-sd-0.9 29 normal ld valid Y N 4:40 ---
94 1066 tp-5-sd-0.12 293 normal ld valid Y N 4:81 ---
94 1067 tp-5-sd-0.4 137 normal ld valid Y N 4:129 ---
96 1065 tp-5-sd-0.6 41 normal ld valid Y N 4:4 ---
96 1066 tp-5-sd-0.9 41 normal ld valid Y N 4:41 ---
96 1067 tp-5-sd-0.12 305 normal ld valid Y N 4:82 ---
96 1068 tp-5-sd-0.4 149 normal ld valid Y N 4:130 ---
98 1065 tp-5-sd-0.12 317 normal ld valid Y N 4:83 ---
98 1066 tp-5-sd-0.4 161 normal ld valid Y N 4:131 ---
100 1065 tp-5-sd-0.6 53 normal ld valid Y N 4:5 ---
100 1066 tp-5-sd-0.9 53 normal ld valid Y N 4:42 ---
100 1067 tp-5-sd-0.0 5 normal ld valid Y N 4:84 ---
100 1068 tp-5-sd-0.4 173 normal ld valid Y N 4:132 ---
102 1065 tp-5-sd-0.4 185 normal ld valid Y N 4:133 ---
104 1065 tp-5-sd-0.0 17 normal ld valid Y N 4:85 ---
104 1066 tp-5-sd-0.4 197 normal ld valid Y N 4:134 ---
106 1065 tp-5-sd-0.9 65 normal ld valid Y N 4:43 ---
106 1066 tp-5-sd-0.0 29 normal ld valid Y N 4:86 ---
106 1067 tp-5-sd-0.4 221 normal ld valid Y N 4:136 ---
116 1065 tp-5-sd-0.12 90 normal ld valid Y N 4:64 ---
130 1065 tp-5-sd-0.6 65 normal ld valid Y N 4:6 ---
130 1066 tp-5-sd-0.9 77 normal ld valid Y N 4:44 ---
130 1067 tp-5-sd-0.0 41 normal ld valid Y N 4:87 ---
130 1068 tp-5-sd-0.4 233 normal ld valid Y N 4:137 ---
132 1065 tp-5-sd-0.6 77 normal ld valid Y N 4:7 ---
132 1066 tp-5-sd-0.9 101 normal ld valid Y N 4:46 ---
132 1067 tp-5-sd-0.0 53 normal ld valid Y N 4:88 ---
132 1068 tp-5-sd-0.4 245 normal ld valid Y N 4:138 ---
134 1065 tp-5-sd-0.6 89 normal ld valid Y N 4:8 ---
134 1066 tp-5-sd-0.9 113 normal ld valid Y N 4:47 ---
134 1067 tp-5-sd-0.0 65 normal ld valid Y N 4:89 ---
134 1068 tp-5-sd-0.4 257 normal ld valid Y N 4:139 ---
136 1065 tp-5-sd-0.6 101 normal ld valid Y N 4:9 ---
136 1066 tp-5-sd-0.9 125 normal ld valid Y N 4:48 ---
136 1067 tp-5-sd-0.0 77 normal ld valid Y N 4:90 ---
136 1068 tp-5-sd-0.4 269 normal ld valid Y N 4:140 ---
138 1065 tp-5-sd-0.9 137 normal ld valid Y N 4:49 ---
138 1066 tp-5-sd-0.0 101 normal ld valid Y N 4:92 ---
138 1067 tp-5-sd-0.4 281 normal ld valid Y N 4:141 ---
140 1065 tp-5-sd-0.0 113 normal ld valid Y N 4:93 ---
140 1066 tp-5-sd-0.18 99 normal ld valid Y N 4:146 ---
142 1065 tp-5-sd-0.6 113 normal ld valid Y N 4:10 ---
142 1066 tp-5-sd-0.9 149 normal ld valid Y N 4:50 ---
142 1067 tp-5-sd-0.0 125 normal ld valid Y N 4:94 ---
142 1068 tp-5-sd-0.18 111 normal ld valid Y N 4:147 ---
144 1065 tp-5-sd-0.8 5 normal ld valid Y N 4:12 ---
144 1066 tp-5-sd-0.9 161 normal ld valid Y N 4:51 ---
144 1067 tp-5-sd-0.0 137 normal ld valid Y N 4:95 ---
144 1068 tp-5-sd-0.18 123 normal ld valid Y N 4:148 ---
146 1065 tp-5-sd-0.9 173 normal ld valid Y N 4:52 ---
146 1066 tp-5-sd-0.0 149 normal ld valid Y N 4:96 ---
146 1067 tp-5-sd-0.18 135 normal ld valid Y N 4:149 ---
156 1065 tp-5-sd-0.0 90 normal ld valid Y N 4:91 ---
163 1055 tp-5-sd-0.6 179 normal ld valid Y N 4:15 ---
163 1056 tp-5-sd-0.6 191 normal ld valid Y N 4:16 ---
164 1082 tp-5-sd-0.4 210 normal ld valid Y N 4:135 ---
174 1065 tp-5-sd-0.8 179 normal ld valid Y N 4:29 ---
178 1065 tp-5-sd-0.8 191 normal ld valid Y N 4:30 ---
180 1065 tp-5-sd-0.4 90 normal ld valid Y N 4:125 ---
182 1065 tp-5-sd-0.9 90 normal ld valid Y N 4:45 ---
184 1065 tp-5-sd-0.6 130 normal ld valid Y N 4:11 ---
184 1066 tp-5-sd-0.8 299 normal ld valid Y N 4:144 ---
186 1065 tp-5-sd-0.6 147 normal ld valid Y N 4:13 ---
186 1066 tp-5-sd-0.18 95 normal ld valid Y N 4:145 ---
190 1065 tp-5-sd-0.6 197 normal ld valid Y N 4:17 ---
190 1066 tp-5-sd-0.9 185 normal ld valid Y N 4:53 ---
190 1067 tp-5-sd-0.0 161 normal ld valid Y N 4:97 ---
190 1068 tp-5-sd-0.18 147 normal ld valid Y N 4:150 ---
192 1065 tp-5-sd-0.9 197 normal ld valid Y N 4:54 ---
192 1066 tp-5-sd-0.0 173 normal ld valid Y N 4:98 ---
192 1067 tp-5-sd-0.9 233 normal ld valid Y N 4:151 ---
196 1065 tp-5-sd-0.6 209 normal ld valid Y N 4:18 ---
196 1066 tp-5-sd-0.9 221 normal ld valid Y N 4:56 ---
196 1067 tp-5-sd-0.0 185 normal ld valid Y N 4:99 ---
196 1068 tp-5-sd-0.0 317 normal ld valid Y N 4:152 ---
198 1065 tp-5-sd-0.12 5 normal ld valid Y N 4:57 ---
198 1066 tp-5-sd-0.0 197 normal ld valid Y N 4:100 ---
198 1067 tp-5-sd-0.2 77 normal ld valid Y N 4:153 ---
200 1065 tp-5-sd-0.6 221 normal ld valid Y N 4:19 ---
200 1066 tp-5-sd-0.12 17 normal ld valid Y N 4:58 ---
200 1067 tp-5-sd-0.0 221 normal ld valid Y N 4:102 ---
200 1068 tp-5-sd-0.2 101 normal ld valid Y N 4:155 ---
202 1065 tp-5-sd-0.12 29 normal ld valid Y N 4:59 ---
202 1066 tp-5-sd-0.0 233 normal ld valid Y N 4:103 ---
202 1067 tp-5-sd-0.2 113 normal ld valid Y N 4:156 ---
204 1065 tp-5-sd-0.12 41 normal ld valid Y N 4:60 ---
204 1066 tp-5-sd-0.0 245 normal ld valid Y N 4:105 ---
204 1067 tp-5-sd-0.2 125 normal ld valid Y N 4:157 ---
206 1065 tp-5-sd-0.6 233 normal ld valid Y N 4:20 ---
206 1066 tp-5-sd-0.12 53 normal ld valid Y N 4:61 ---
206 1067 tp-5-sd-0.0 257 normal ld valid Y N 4:106 ---
206 1068 tp-5-sd-0.2 137 normal ld valid Y N 4:158 ---
208 1065 .srdata.usr.1 70 normal ld valid Y N 4:267 ---
212 1065 .srdata.usr.1 22 normal ld valid Y N 4:269 ---
214 1065 .srdata.usr.1 6 normal ld valid Y N 4:270 ---
220 1065 tp-5-sa-0.1 10 normal ld valid Y N 4:179 ---
224 1065 tp-5-sd-0.6 245 normal ld valid Y N 4:21 ---
224 1066 tp-5-sd-0.12 65 normal ld valid Y N 4:62 ---
224 1067 tp-5-sd-0.0 269 normal ld valid Y N 4:107 ---
224 1068 tp-5-sd-0.2 149 normal ld valid Y N 4:159 ---
225 1064 tp-5-sd-0.0 281 normal ld valid Y N 4:108 ---
225 1065 tp-5-sd-0.2 161 normal ld valid Y N 4:160 ---
---------------------------------------------------------------
Total chunklets: 169
stor01-inserv01 cli%

[Satish04]

Hi r3nato,

By redistributing chunklets, dismissing the failed disk, replacing it, and rebuilding degraded disks, you can restore normal operation to your HPE 3PAR 7400 system.
If issues persist, or if you encounter errors during these steps, it is recommended to reach out to HPE Support for further assistance, as they can provide deeper insights into stuck chunklets and servicemag failures.

Hope this helps.

Regards,
Satish

[r3nato]

Thanks for the reply. But how do I solve this problem? Both attempts to replace the disk path 2:2:0 failed. ServiceMag failed. Even though the disks with IDs 4 and 173 don't exist physically, they have chunks associated with them. Would compactcpg work? "The command line manual says: The compactcpg command consolidates logical disk space in Common Provisioning Groups (CPGs) into as few logical disks as possible,allowing unused logical disks to be removed and their space reclaimed."

[Ramesh_Kumar_P]

@r3nato,

To replace the drive or detailed troubleshooting, you may need to log a support case with HPE support team along with Insplore log from the respective array.

Please let me know if you need any further question.

Thank you