Hoe to read Insplore logs

[Cloudcover]

Im New with 3par and was assigned to work with the insplore logs. 

Dont know where to start and how to read the insplore logs.

Is there a particular file i need to view for the errors and replacement part number?

Your assistance on this matter is very much appreciated

Thank you

[Satish04]

Hi Cloudcover,

To read InSplore logs from an HPE 3PAR StoreServ storage system, you can follow the below steps:

Log in to the HPE 3PAR StoreServ Command Line Interface (CLI) using an SSH client or access the system through the HPE 3PAR Management Console (IMC).

Run the command "showeventlog" to check the event logs in the HPE 3PAR StoreServ Storage. This command retrieves the event logs specifically.

The output will display the event logs, including information about system events, errors, and activities.
You can review the logs to analyze system behavior, identify potential issues, and gather information for troubleshooting purposes.

If needed, you can filter the logs by specifying additional parameters in the "showeventlog" command.
For example, you can filter by date, severity level, or specific event types.

Please refer to the below URL for HPE 3PAR StoreServ Command Line Interface.

URL - https://support.hpe.com/hpesc/public/docDisplay?docId=sd00005325en_us&docLocale=en_US

Do get back to us, if you need further help.

Regards,
Satish

[Moderator edit: Updated the link. You may also refer to the HPE Support Center.]

[Cloudcover]

Hi Satish04

Thank you for your reply but does the event logs only shows errors or it can also show the parts to be replace?

Can we still use the insplore logs for the 3par 8200 to troubleshoot issues and get the part number?

Your assistance on this is very much appreciated

Thank you

[Satish04 · Accepted solution]

Hi Cloudcover,

To generate the InSplore logs, follow the below steps:

Using HPE 3PAR Service Console::
==================================

1. login to the HPE 3PAR Service Console using IP address.
2. Go to the main menu, and select the HPE 3PAR system.
3. Go to the "Actions" menu, and select "Collect Support Data" from dropdown.
4. Check the "InSplore data" and make sure you have selected all data.
5. Click "Collect".
6. Go to main menu again, and select "Files" under General.
7. Check "Collection(INSPLORE) from "All" dropdown.
8. Select the log that you want to download.
9. Go to "Actions" menu, and click "Download" from dropdown.

Using HPE SSMC::
================

1. Login to the HPE SSMC.
2. Go to the main menu.
3. Select Systems under "STORAGE SYSTEMS".
4. Go to "All Systems" at top right corner and select the system that you want to download event logs.
5. Go to the "Actions" menu, select "Download Eventlog" from dropdown.
6. The event log file will be downloaded and saved in the browser’s default download location.

You will check the eventlogs using CLI, as i mentione my previous reply.

Based on the logs you collected, you find the all hardware and software details of your HPE 3PAR system.

Please refer to the below URL for HPE 3PAR hardware and software compatibility metrics.

https://h20272.www2.hpe.com/SPOCK/Pages/spock2Html.aspx?htmlFile=hw_3par.html
https://h20272.www2.hpe.com/SPOCK/Pages/spock2Html.aspx?htmlFile=sw_array_3par.html 

Hope this helps.

Regards,
Satish

[Cloudcover]

Thank you so much Satish

Your guidance help me read the logs and identify the failed parts

KUDOS to you for your assistance to new 3par user here

[Cloudcover]

just saw this, do i need to replace the I/O module?

Id Name  LoopA Pos.A LoopB Pos.B Drives Temp  RevA RevB Model FormFactor
 0 cage0 ---       0 1:1:1     0     12 24-27 -    409b DCN2  SFF       

-----------Cage detail info for cage0 ---------

Position: ---
OverallState: Degraded

Interface Board Info     Card0 Card1           
Firmware_status          -     Current         
Product_Rev              -     409b            
State(self,partner)      -,-   Failed,Failed   
VendorId,ProductId       -,-   XYRATEX,DCN2    
Master_CPU               -     Yes             
SAS_Addr                 -     5001438030F5953E
Link_Speed(DP1,Internal) -,-   Unknown,12.0Gbps
Locate                   -     Off             

 PS PSState ACState DCState Fan State Fan0_Speed Fan1_Speed Locate
ps0      OK      OK      OK        OK    Maximum       High    Off
ps1      OK      OK      OK        OK    Maximum       High    Off


-------------Drive Info-------------- --PortA-- --PortB--
Drive       DeviceName State  Temp(C) LoopState LoopState
0:0   5001173101104CE4 Normal      26 -         OK       
1:0   50011731010C3C64 Normal      26 -         OK       
2:0   50011731010C4188 Normal      25 -         OK       
3:0   5001173101102F74 Normal      27 -         OK       
4:0   5001173101012D64 Normal      24 -         OK       
5:0   5001173101013028 Normal      24 -         OK       
6:0   5001173101017290 Normal      24 -         OK       
7:0   50011731010164C8 Normal      25 -         OK       
8:0   50011731010FED28 Normal      24 -         OK       
9:0   50011731010FEBBC Normal      26 -         OK       
10:0  500117310100DB18 Normal      24 -         OK       
11:0  5001173101107148 Normal      26 -         OK       

Id          : 106
State       : New
Message Code: 0x01e001f
Repeat Count: Occurred 2 times, first at 2023-06-26 22:05:10 MDT
Time        : 2023-06-26 22:08:45 MDT
Severity    : Major
Type        : Cage connection degraded
Component   : hw_cage:0
Tier        : Hardware check
Spare_PN    : 756484-001
Message     : Cage cage0 (0x50050CC106236364) is connected through only one IO Card.

Id          : 107
State       : New
Message Code: 0x02f0000
Time        : 2023-06-26 22:10:26 MDT
Severity    : Major
Type        : Cage temperature sensor degraded
Component   : hw_cage:0,hw_cage_other_temp:6
Tier        : Hardware check
Spare_PN    : 756484-001
Message     : Cage cage0 (0x50050CC106236364) Temperature Sensor 6 (SBB Can 0                       ) is Unrecoverable.

[Satish04]

Hi Cloudcover,

You are most welcome. 

Please give a KUDO if this helps by pressing the KUDO button.

Regards,

Satish

[Satish04]

Hi Cloudcover,

Based on the information provided, it appears that the I/O module in Cage 0 of your HPE 3PAR system is experiencing some issues.
The error message indicates that cage 0 is connected through only one IO module, and there is also a temperature sensor degraded in cage 0.

To resolve this issue, it is recommended to replace the faulty IO module. This will ensure proper connectivity and functioning of the cage.
The spare part number provided (756484-001) is likely the replacement IO module that you need.

It is important to follow the recommended IO module replacement procedures provided by HPE for the specific HPE 3PAR model.

Hope this helps.

Regards,
Satish

[Cloudcover]

Thank you Satish

[Cloudcover]

Trying to look for the procedure on how to replace a node and i/o module

Could not find anything on the 8200, just the 7200

Do you know where i can download the process?

Really appreciate all your help

[Satish04]

Hi Cloudcover,

Please refer to the below URLs for removing/replacing the node and I/O module on HPE 3PAR 8000 series arrays.

https://support.hpe.com/hpesc/public/videoDisplay?videoId=vpsg00004840en_us
https://support.hpe.com/hpesc/public/videoDisplay?videoId=vpsg00000055en_us 

Hope this helps.

Regards,
Satish

[Cloudcover]

@Satish04 Yes it does but are there any procedures that we need to follow before and after replacement? or the node and i/o module are hot swap

Thank you Satish, you are really a BIG help

[Satish04]

Hi Cloudcover,

Before performing a node or I/O module replacement in an HPE 3PAR storage system, it is essential to follow certain procedures to ensure a smooth and safe process.

Here are some general steps to consider before and after the replacement:

Before Replacement:
1. Ensure you have a recent backup of your data to avoid potential data loss during the replacement process.

2. Verify that the HPE 3PAR system is functioning correctly and there are no other critical issues affecting the performance of the system.

3. Use appropriate monitoring and diagnostic tools to identify the specific node or I/O module that needs replacement.

4. Ensure you have the replacement node or I/O module on hand and ready for installation.

During Replacement:
1. If required, gracefully shut down the affected node or I/O module following the manufacturer's guidelines.

2. Physically swap the faulty node or I/O module with the new one.

3. Power on the new node or I/O module and verify that it starts up correctly.

4. After the replacement, closely monitor the system's health to ensure the new component is functioning correctly and there are no issues.

After Replacement:
1. Confirm that the HPE 3PAR system is operating as expected and that all nodes and I/O modules are working correctly.

2. Run diagnostic tests to ensure the overall health and performance of the storage system.

3. If necessary, update the firmware and software of the newly installed node or I/O module to the latest supported version.

4. Validate data access and functionality to ensure that your applications can access the storage and perform as expected.

It is always recommended to contact HPE Tech support for guidance tailored to your specific setup.

Hope this helps.

Regards,
Satish