HPE 3PAR cage card replacement.

[Dsinghp2002]

Dear Mate,

Recently I have faced a card failure issue in my old 3par box. PFB,

Details of the issue is given below:

Event urgency: alert
Event count: 1

Abstract:
(Major)IFC(0)|CAGE11 COMP_STATE failed. Interface Card Firmware Unknown

Text:
Event id: 40232973 Node 0 Cust Alert - Yes, Svc Alert - Yes Severity: Major

Event time: Wed Aug 24 14:44:08 2022
Event type: Component state change Alert ID: 296 Msg
ID: 2d00fa
Component: Interface Card 0 Cage 11
Short Dsc: Cage 11, Interface Card 0 Failed
Event String: Cage 11, Interface Card 0 Failed (Interface Card Firmware Unknown
{0x0})

Any procedure for card replacment or it is just like hot swapable activity ?

[sbhat09]

Hello @Dsinghp2002,

This is the scenario where possibly the interface card is failed or degraded or lost connection. Volumes will be accessible and host iops will be fine as long as the other interface card on the cage11 is fine. 

Let's preempt each possibilities:

Degraded:
run the command 'showversion -a -b'
Check the firmware version of the interface card on cage11, card0
If you find it degraded or on older firmware, run the command 'admithw -checkonly'
That will exactly identify which components require firmware update.
If the interface card requires firmware update, run 'starttask admithw –notune -ni'. That will update the component firmwares to the same level of the installed version of 3PAR OS.

Lost connection:
Try to remove and re-seat the affected interface card.

Failed:
You must replace the affected interface card.

Regards,
Srinivas Bhat

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[support_s]

System recommended content:

1. 3PAR Storeserv 8000 - Disk Cage Interface Card 1 and 2 in a warning state

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[sbhat09 · Accepted solution]

Hello @Dsinghp2002,

This is the Interface Card (IO module) replacement procedure video - https://support.hpe.com/hpesc/public/docDisplay?docId=psg000003aen_us&page=GUID-84DDBA04-1554-4393-8BEA-9DDAA6757DC1.html

Here is the CLI procedure while replacing the Interface Card (IO module) - https://support.hpe.com/hpesc/public/docDisplay?docId=psg000003aen_us&page=GUID-982DBA51-613F-4184-9ED4-6D1794184019.html

Let me know if have challenges to open the links. Then I will drop the text and transcription here.

Regards,
Srinivas Bhat

If you feel this was helpful please click the KUDOS! thumb below!
Note: All of my comments are my own and are not any official representation of the company.

[Dsinghp2002]

Thanks, Srinivas for your quick response and solution..