SSMC : IO Error while adding store servs to SSMC

[Nareshputta]

Hi,

we have installed SSMC 3.0.0 on Win 2012 Standard R2 Server(VM), we got error while adding 3par storage arrays to SSMC .can anyone help us to resolve this issue. 

please find below details of the error: 

 Add 10.0.0.1 

failed to add system 10.0.0.1

error:connect timed out

[Dennis Handly]

Can you use the CLI to connect to the array?

[Kiransampya]

even i face the same issue can someone assist

[SUBHAJIT KHANBARMAN_1]

@Kiransampya 

What is the SSMC version?

What is the exact error message?

Did you tried to restart SSMC?

What is the 3PAR model?

What is the Inform OS version installed in 3PAR?

What is the Service Processor (SP) OS version?

Hope this helps!
Regards
Subhajit

I am an HPE employee

If you feel this was helpful please click the KUDOS! thumb below!

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[Kiransampya]

What is the SSMC version?- 3.3.1

What is the exact error message?- im not able to access the 3par via GUI

Did you tried to restart SSMC?- no

What is the 3PAR model?- 3pa3 20800 R2

What is the Inform OS version installed in 3PAR?-3.3.1(MU3)

What is the Service Processor (SP) OS version?- 5.0.5.1-27035


Regards

Kiran CK

[SUBHAJIT KHANBARMAN_1]

@Kiransampya 

Login to SSMC Admin console and check if 3PAR added or not. If not then re-add it and check.

If you are running SSMC in Windows machine then try below commands,

sc stop ssmc

sc start ssmc

Hope this helps!
Regards
Subhajit

I am an HPE employee

If you feel this was helpful please click the KUDOS! thumb below!

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