support for me with 3PAR Management console

[Vondermort]

Hi Everybody,

i have a Storage 3Par 7200c, when i create a CPG in mangement console, Error " Can not retrieve any device type for..." ( Picture attach) and i do not create CPG, while I have 20 physical drives.

Who can help me?, Please :(

[SUBHAJIT KHANBARMAN_1]

It's a known bug

Just close and re-open Management Console. This should fix your issue.

[Dennis Handly · Accepted solution]

>Degraded: The PR is currently getting data from the internal drive on node 0, ...

You need to switch to the CLI.  Your system seems real sick.  Seems similar to what I just saw yesterday.

What do these commands show?

showvv -s

showld -s

showpd -s

checkhealth -detail

>This should fix your issue.

Perhaps for the IMC but NOT for the array.

[Vondermort]

Thanks for your support, i know error it, i no set licence. I set license but make other error.

" the admin volume  must be available to set the license key" ( Att file)

help me, please!

Thank you very much

[Dennis Handly]

>"the admin volume  must be available to set the license key"

Your system is seriously sick and most likely needs Support to be involved.

Please use the remote CLI client or ssh access, to do the above commands and provide the output.

[Vondermort]

Do you support for me using teamview???

[Vondermort]

I attach file show CLI

showvv -s

showld -s

showpd -s

checkhealth -detail

Thanks!

[Dennis Handly]

>attach file show CLI

It would be much better to attach text files.  I can't cut&paste or grep out of pictures.

>showvv -s

>showld -s

The first thing you need to do is: admithw

This will create the admin VV.

>showpd -s

I didn't see any?  I see at least 10 PDs that need to be admitted.

>checkhealth -detail

Perhaps all you need is admithw.

[Vondermort]

I sent to you file Text CLI, and after run command "admithw" License was added. however, i login to 3PAR management console using acc "3paradm", error " Invalid user 3paradm. ( Picture att), despite that I still to normal.I am not wrong password.

I want to change the password, then how?

Thanks!

[Dennis Handly]

>I want to change the password, then how?

Try the default password for 3paradm?  admithw may have reset it.

[tilt]

how do you connect to the command prompt. All i ever get a number option menu. i would prefere to connect to a GUI but have not idea how to connect to that either.  I did try to connect to the web gui using this link  https://support.hpe.com/hpesc/public/docDisplay?docId=c04868904&docLocale=en_US but i had no luck. Also the Ip on that link shows 1.0.xxx but wireshre says it is 169.xxx ip. I'm not sure i you need a certain version or what. 

3PAR Console Menu 1674397-0 3.2.1.426

1. Out Of The Box Procedure
2. Re-enter network configuration
3. Update the CBIOS
4. Enable or disable CLI error injections
5. Perform a Node-to-Node rescue
6. Set up the system to wipe and rerun ootb
7. Cancel a wipe
8. Perform a deinstallation
9. Update the system for recently added hardware (admithw)
10. Check system health (checkhealth)
11. Exit
> 1