D370 Server crashes

[Sanjiv Sharma_1]

M/C crashes once in a day while working with following error

"kernel couldnot detect this crash
spinlock timeout failure.
the spinlock code has not failed
instead some spinlock using code has failed to release a spinlock
soon enough
spinlock deadlock
panic : (display = 0xb8009 flag=0x0)"

M/c crashes ones in a day.but some days it
may not crash.
HARDWARE CONFIGURATION :HP 9000/D370/2ay processor/384 MB RAM/2*9GB/1*4GB/FWD SCSI ctrl*1/HP DDS-2/HP DVD/
SOFTWARE CONFIGURATION :HPUX 10.20/onlndiag/oracle7.3

With the same h/w and s/w configuration this m/c was working for
last 7mnths w/o any problem. This problem started only 20days back.
No H/W or S/W changes been done since the installation of the m/c.

Thanks in advance.
Regards,
Sanjiv Sharma

[James R. Ferguson]

Hi:

From your problem description, particularly the fact that you stress that no hardware or software changes have been made in 7-months, I suspect that this is related to an increased load on the server. I would suggest that you apply current General Release patches along with a current version of MC/ServiceGuard. You could also open a call with HP Support to have them do a crash dump analysis.

...JRF...

[KwangHee Yi]

There may be a patch regarding spinlock deadlock. Install a recent bundle patch if possible. You can get that at patch site.
Calling HP may be helpful.