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Server down! GSP message: "System Hang detected via timer popping"

 
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Honored Contributor

Server down! GSP message: "System Hang detected via timer popping"

Hello experts!

Yesterday, my RP5430 went down by itself and the GSP showed the following error message on the server console:
============================================================
System Alert
Reason for alert
source: 1 = processor
Source detail: 1 = processor guard Sourceid = 0
Problem Detail: 4 = timeout

ALERT LEVEL: 13 = System Hang detected via timer popping.
SOURCE: 1=processor general

LEDs:
RUN: OFF
Attention: OFF
Fault: OFF
Remote: OFF
Power: Flash

System power is OFF.
============================================================

Also,
- /var/adm/syslog/syslog.log does not indicate any errors!
- There are also no "crash dumps" in /var/adm/crash
- /var/adm/shutdownlog does not indicate any shutdown

How do i proceed in the troubleshooting? What could be the real cause?

Thank you in advance for your replies.

Best Regards
Yogeeraj
No person was ever honoured for what he received. Honour has been the reward for what he gave (clavin coolidge)
30 REPLIES 30
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Honored Contributor

Re: Server down! GSP message: "System Hang detected via timer popping"

Hi, Yogee

Look like power has been disrupted, so the machine went down. when the power supply resumed power LED started flashing.
could you try to boot the machine and let's know
never give up
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Honored Contributor

Re: Server down! GSP message: "System Hang detected via timer popping"

if there are no entries in the syslog or shutdownlog.

Can you please check the GSP logs.
this could also result in a processor problem.

check the other logs of the GSP and revert
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Honored Contributor

Re: Server down! GSP message: "System Hang detected via timer popping"

I agree with TG. Check GSP logs if there's anything pointing to CPU, power supplies or fan failure. Two more useful GSP commands: SS and PS
Eugeny
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Honored Contributor

Re: Server down! GSP message: "System Hang detected via timer popping"

hi,
Additional info:
================
1. there was no power-cut.
2. GSP log
============================================================
Log Entry # 1:
SYSTEM NAME : SLX1
DATE : 01/19/2003 TIME:09:02:12
ALERT LEVEL : 13 = SYSTEM HANG DETECTED VIA TIMER POPPING

SOURCE : 1 = PROCESSOR
SOURCE DETAIL: 1 = PROCESSOR GENERAL SOURCE ID = 0
PROBLEM DETAIL : 4 = TIMEOUT

CALLER ACTIVITY : F =DISPLAY_ACTIVITY () UPDATE STATUS=0
CALLER SUBACTIVITY:00 = IMPLEMENTATION DEPENDENT
REPORTING ENTITY TYPE : E = HP-UX REPORTING = ENTITY ID : 00

0x78E000D41100F000 00000003 00000000 TYPE 15 = ACTIVITY LEVEL / TIMEOUT
0x58E008D41100F000 00006700 1309020C TYPE 11 = TIMESTAMP 01/19/2003 09:02:12
===========================================================

thank you for your reply.

Regards
Yogeeraj
No person was ever honoured for what he received. Honour has been the reward for what he gave (clavin coolidge)
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Honored Contributor

Re: Server down! GSP message: "System Hang detected via timer popping"

Hi Yogeeraj,
Get in touch with HP its an CPU problem.
I too got this error once on a A500 server which finally was detected as a CPU problem.

Cheers
Rajeev
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Honored Contributor

Re: Server down! GSP message: "System Hang detected via timer popping"

hi Rajeev,

how can you conclude this is an CPU problem?

Does the GSP message contain sufficient information that confirms that?

thank you for a reply.

Best Regards
Yogeeraj
No person was ever honoured for what he received. Honour has been the reward for what he gave (clavin coolidge)
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Honored Contributor

Re: Server down! GSP message: "System Hang detected via timer popping"

Yogeeraj,

Also do check the firmware version on the machine.

echo "selclass qualifier cpu;info;wait;infolog"|cstm > /tmp/firmware

Revert
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Honored Contributor

Re: Server down! GSP message: "System Hang detected via timer popping"

hi,
uploading the output from:
echo "selclass qualifier cpu;info;wait;infolog"|cstm > /tmp/firmware

Regards
Yogeeraj
No person was ever honoured for what he received. Honour has been the reward for what he gave (clavin coolidge)
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Honored Contributor

Re: Server down! GSP message: "System Hang detected via timer popping"

How would it be to start with a more analytic attempt?

What does ???ALERT LEVEL: 13 = System Hang detected via timer popping.??? mean?
All what we can say is that the Operating System hung. The next step, after this message occurs, is to perform a transfer of control (TOC) and analyze the dump file. Anything else is wild guessing
You are able to configure your system for an automatic restart. Any time an alert level 13 occurs, it will TOC it self without manual interaction
There is no good troubleshooting with bad data