System crashed

[Srinivas_14]

Hi,

Last weekend all of a sudden our k580 crashed. I tried to reboot the machine in sungle user mode but it did not work. I also tried to boot the machine from my make recovery tape that also failed. It gave me a message that "Unexpected HPMC/TOC".
The HPMC Chasis codes for processor 0 are:
CBF0 5007 5408 5508 CBFB.
The HPMC Chasis codes for processor 1 are:
CBF0 5108 5408 5508 CBFB.
Can somebody help me what should I do now before calling the HP Service rep.

Thanks
Srinivas

[Ted Ellis_2]

if the server has support from HP you need to call them and open a fresh ticket...

[erics_1]

Srinivas,

I would open a hardware call to get this addressed. HPMC indicates hardware failure. Have those codes on hand when you open a call with support.

Hope this helps!
Eric

[Anil C. Sedha]

Srinivas,

You cannot do anything if you are getting HPMC errors.

Problem is you may have analyzed your crash dump files, but since you are not able to reboot your system you are stuck.

Just let HP know these codes and they will work on it.

Regards,
Anil

[Animesh Chakraborty]

Chassis code 5xyz (x=Processor Memory bus slot number y=System Bus Number)

Cause :Bus Transactions errors
Action:Contact your Hewlett-Packard Service Representative

[MANOJ SRIVASTAVA]

Hi

this is a processor failure
you need to call HP , this may help you :


http://docs.hp.com/cgi-bin/otsearch/getfile?id=/hpux/onlinedocs/diag/ems/dm_chassis.htm&searchterms=hpmc%7ccodes%7c700%7cpim&queryid=20011111-152744

Manoj Srivastava