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HP 10504 : 3 x redundant PSUs burnt at a time

 
Kumaran2
New Member

‎12-24-2019 01:30 PM

‎12-24-2019 01:30 PM

HP 10504 : 3 x redundant PSUs burnt at a time

We found out all 3 x PSUs failed at a time. Where can we collect any history regarding the previous PSU status ( logs etc).  If we send the failed PSUs to HP, can they analyse and determine the cause of the failure?

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Ivan_B
HPE Pro

‎12-25-2019 03:14 AM - last edited on ‎06-29-2021 04:43 AM by

‎12-25-2019 03:14 AM - last edited on ‎06-29-2021 04:43 AM by

Re: HP 10504 : 3 x redundant PSUs burnt at a time

Hello!

I suggest you to open a case with HPE Networking support asap in order to analyze the situation. 

Logs needed (the list is not excessive, more details may be requested):

'display diag' output from the switch after the failure
all files from 'diagfile' and 'logfile' directories. If it is an IRF stack, run 'dir /all' command and collect the files from all file systems.

Support may ask you to send defective PSUs for further analysis, but it depends on their findings during the troubleshooting.

 

I am an HPE employee

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