HP 2510-24G Switch (J9279A) crashes

[anton69]

HI,

our HP 2510-24G Switch crashed during the scheduled config backup with the HP Intelligent Management Center.

Can someone help me with this issue?

thanks in advance

Hannes

Log:

I 01/25/15 23:00:13 ssh: sftp session from 10.*.*.IMC
M 01/25/15 23:00:15 sys: 'Software exception at exception.c:374 -- in 'tSsh3', task ID = 0x81a7
I 01/01/90 00:00:03 system: --------------------------------------------------
I 01/01/90 00:00:03 system: --------------------------------------------------
I 01/01/90 00:00:03 system: System went down: 01/25/15 23:00:15
I 01/01/90 00:00:03 system: Software exception at exception.c:374 -- in 'tSsh3
I 01/01/90 01:00:16 ssh: Ssh server enabled
I 01/01/90 01:00:16 stack: Stack Protocol disabled
I 01/01/90 01:00:16 stp: Spanning Tree Protocol enabled
I 01/01/90 01:00:16 tftp: Enable succeeded
I 01/01/90 01:00:16 system: System Booted.
I 01/01/90 01:00:16 cdp: CDP enabled
I 01/01/90 01:00:16 lldp: LLDP - enabled
I 01/01/90 01:00:19 ports: port 20 is Blocked by STP
I 01/01/90 01:00:20 ports: port 3 is Blocked by STP
I 01/01/90 01:00:20 ports: port 14 is Blocked by STP
I 01/01/90 01:00:20 ports: port 24 is Blocked by STP
I 01/01/90 01:00:20 stp: CST Root changed from 16384:009c02-42b580 to
I 01/01/90 01:00:20 stp: CST Root changed from 16384:009c02-42b580 to
0:0021f7-448500
I 01/01/90 01:00:20 ports: port 24 is now on-line
I 01/01/90 01:00:20 vlan: XXXX virtual LAN enabled
I 01/01/90 01:00:20 vlan: XXXX virtual LAN enabled
I 01/01/90 01:00:20 ip: XXXX: network enabled on 10.*.*.management
I 01/01/90 01:00:23 ports: port 3 is now on-line
I 01/01/90 01:00:23 ports: port 14 is now on-line
I 01/01/90 01:00:23 ports: port 20 is now on-line
I 01/01/90 01:00:41 mgr: SME SSH from 10.*.*.IMC - MANAGER Mode
I 01/01/90 01:00:45 ssh: sftp session from 10.*.*.IMC
I 01/25/15 23:01:23 SNTP: updated time by 791071236 seconds
I 01/25/15 23:01:33 mgr: SME SSH from 10.*.*.IMC - MANAGER Mode
I 01/25/15 23:15:37 mgr: SME SSH from 10.*.*.IMC - MANAGER Mode

Switch Version: Software revision : Y.11.41 Base ROM Version : N.10.02

iMC Version: iMC PLAT 5.1 (E0202)

[Priyansha]

Hi,

How many switches were affected??  Is it a single model?  

[anton69]

Hi,

Yes only one switch is affected and only for one time last sunday.

tanks in advance

[Priyansha]

Can you describe the crash,  Is the switch currently not functioning??

Also share the show tech output from the switch.

[anton69]

Hi,

the switch is working fine now.

As you can see in the log, the crash happed right after the iMC connected over sftp.

show tech output is attached to this post.

thanks in advance

[Priyansha]

you can upgrade to Y11.44 as it has some major enhancements as compared to Y11.41.

[Vince-Whirlwind]

I've always been a fan of keeping Procurve switches upgraded to the latest available software.

In this case, Y.11.44 does include a fix for one kind of crash:

■ Crash (CR_0000135269) - Rarely, with very high levels of traffic directed at the switch's management interface in combination with other conditions internal to the switch, the switch might reboot unexpectedly with a message similar to NMI event SW:IP=0x8073af64 SR:0x1000fc01 Task='bcmRX' Task ID=0x85e4f720 sp:0x85e4f5c0.

If you're lucky, that's the one you encountered.