Module not present for port or invalid port:

[Sheepdog]

Procurve 3500yl-24-PoE+ Firmware K.16.02.0030

I had most ports untagged in vlan 999 and a couple ports in other vlans.  I wanted to set the switch back to default and deleted all the vlans with the exception of vlan 1.  I was then unable to add the ports back to vlan 1 getting the error stated above. I attempted a factory reset but still no joy. Any ideas how to get the ports back?

Show interface displays no ports.

[akg7]

Hello @Sheepdog,

Which command you are using to assign port back to vlan 1?

Can you run 'show vlan' and check which ports bind to which vlan?

Try to assign vlan 1 as untagged to the ports?
Command would be like that:

Aruba(config)# vlan 1
Aruba(config)# untagged <port number>
You can use range command for multiple ports.

Thanks!

[Sheepdog]

I have tried untagging the port to vlan 1 but I get the same message. Also if I run a show interface, I see not interfaces. I't like deleting the vlans also deleted the interfaces.

Show log also showws ports 1-24 failed to boot.

[Sheepdog]

Also tried a factory reset - still no joy.

[akg7]

Hello @Sheepdog,

Need more information:
1. What switch working fine before tried to reset?
2. What is the LED status of switch and ports?
3. Please share below commands output:

show version
show run vlan 999
show run vlan 1

Thanks!

[Sheepdog]

Hello AKG7 and thanks for your continued assistance;

1. What switch working fine before tried to reset? Yes
2. What is the LED status of switch and ports? All port LEDs are on. Fault light is on.
3. Please share below commands output:

Show Ver:

Image Stamp:

 /ws/swbuildm/maint_spokane_qaoff/code/build/btm(swbuildm_maint_spokane_qaoff_maint_spokane)

        May 21 2020 05:35:36

        K.16.03.0030

       145

Boot Image: Primary

Boot ROM Version:   K.15.30

Running configuration:

vlan 999
name "VLAN999"
no ip address
exit

Running configuration:

vlan 1
name "Default_VLAN"
ip address dhcp-bootp
exit

[akg7]

Hello @Sheepdog,

I am seeing that there are no interfaces bind to VLAN 1 or VLAN 999.

And Fault lights are 'ON'.

And you are not seeing any logs under 'show log'

Give a try  to upgrade switch to version K.16.02.0033?

Below is the link to download software:

https://h10145.www1.hpe.com/downloads/SoftwareReleases.aspx?ProductNumber=J9310A

If issue remains then you need to go with an RMA and log a case with support.

Thanks!

.

[Sheepdog]

There is a log file and some of what it is showing is

chassis: Ports 1-24 Downloading

chassis: Ports 1-24 Download complete

chassis: System self test started on Ports 1024

chassis: system self test failed on Ports 1-24

chassis: Ports 1-24 failed to boot. Timeout reached: Self-test failed

This block repeats about 5 times.

Is it possible to upload firmware via telnet/ssh? I've never done it thta way but I can fixure it out. Can I use something like winscp via the serial interface or do it through putty?

[akg7]

Hello @Sheepdog,

Is this switch in stack or it is standalone switch?

Is it possible to reboot the switch one more time?

You can transfer software ile via tftp/ftp and if USB port is there then transfer via USB.

Thanks!

[Sheepdog]

it is a stand alone switch.

I can reboot it as I had to replace it so I can do wahtever needs to be done.

I copied the new firmware to the switch via USB and I even copied a backup startup config.

The firmware took, but the backup startup config threw errors;

line: 4. Module type unrecognized or not allowed for this module.

line: 9. Module command missing for port or invalid port: 1-24

Line: 18. Module commadn missing for prot or invalid port: 24

So it seems the ports are just not being recognized by the switch. I always thought that when you delete a vlan the ports would return as untagged vlan 1. Am I wrong about that?? Should I move the ports manually before deleting a vlan?

If I run show interfaces, there are no ports in the list.

[akg7 · Accepted solution]

Hello @Sheepdog,

You are correct, if you delete a vlan ports return to default vlan 1.

But here this is not working as expected.

Seems switch is faulty.

Can you log a case with suppor tfor an RMA?

Thanks!

[Sheepdog]

One last question, Do these switches carry a lifetime warranty like the 1800 series?

I'm trying to log a case and the serial number isn't recognized.

[akg7]

Hello @Sheepdog,

Pelase share device serial number and country so I will check if its in warranty or not?

Thanks!

[Sheepdog]

Hello akg7,

As you suggested, I have opened a case with support and am awaiting their response.

Thanks again for all your assistance!

[Sheepdog]

I took a chance and rolled the unit back to K.15.16.0021, performed a no trunk 1 and the ports came back. It is throwing fault light for PoE, but the ports work. Power over ethernet controller shows error in the log "unrecoverable fault on PoE controller 0". If I roll it forward to any k.16 version, it falls back to the same problem no ports listed.

Just FYI.

[akg7]

Hello @Sheepdog,

Might be the software was not loaded properly. Can you give a try to K.16 version again?

What is the 'show power-over-ethernet'  and ' show power-over-ethernet brief' output?

Thanks!

[Sheepdog]

I've tried multiple times to apply a 16 version. Even going to one of the oldest ones - still no joy.

show power-over-ethernet;

HP-Switch-3500yl-24G(config)# sh power-over-ethernet

Status and Counters - System Power Status

Chassis power-over-ethernet:

Total Available Power : 398 W
Total Failover Power : 0 W
Total Redundancy Power : 0 W
Total Used Power : 0 W +/- 6W
Total Remaining Power : 398 W

Internal Power

Main Power
PS (Watts) Status
----- ------------- ---------------------
1 398 POE Connected

External Power
EPS1 /Not Connected.

HP-Switch-3500yl-24G(config)#

sh power-over -ethernet br;

Status and Counters - Port Power Status

Available: 398 W Used: 0 W Remaining: 398 W

PoE | Power Power Alloc Alloc Actual Config Detection Power Pre-std
Port | Enable Priority By Power Power Type Status Class Detect
------ + ------ -------- ----- ----- ------ -------- ----------- ----- ------
1 | Yes low usage 17 W 0.0 W Other Fault 0 off
2 | Yes low usage 17 W 0.0 W Other Fault 0 off
3 | Yes low usage 17 W 0.0 W Other Fault 0 off
4 | Yes low usage 17 W 0.0 W Other Fault 0 off
5 | Yes low usage 17 W 0.0 W Other Fault 0 off
6 | Yes low usage 17 W 0.0 W Other Fault 0 off
7 | Yes low usage 17 W 0.0 W Other Fault 0 off
8 | Yes low usage 17 W 0.0 W Other Fault 0 off

9 | Yes low usage 17 W 0.0 W Other Fault 0 off
10 | Yes low usage 17 W 0.0 W Other Fault 0 off
11 | Yes low usage 17 W 0.0 W Other Fault 0 off
12 | Yes low usage 17 W 0.0 W Other Fault 0 off
13 | Yes low usage 17 W 0.0 W Other Fault 0 off
14 | Yes low usage 17 W 0.0 W Other Fault 0 off
15 | Yes low usage 17 W 0.0 W Other Fault 0 off

HP Support got back to me and they are sending another unit.

Thanks for the reply.

[akg7]

Hello @Sheepdog,

From POE output it shows POE fault.

Its good to hear that you will get replacement soon.

Thanks!