Procurve 2610 excessive undersized/giant packets error on port 5

[ITPros]

A customer reports that one of the ports on his Procurve 2610 is returning the error "too many underssized/giant packets on port 5.”  The port is connected to a Kyocera 3500i printer.  Is there an explanation of the error and a resolution?

[Emil_G]

Hi

This document explains the most common network errors in the log of ProCurve switches

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?prodSeriesId=4063679&objectID=c02597291

Too many undersized/giant packets

Description: A device on this port is transmitting packets shorter than 64 bytes or longer than 1518 bytes (longer than 1522 bytes if tagged), with valid CRCs.

Possible Causes: A misconfigured NIC or a malfunctioning NIC, NIC driver, or transceiver.

Actions:

1. Check the NIC for a misconfiguration.

2. Update the NIC driver software.

3. Replace the malfunctioning NIC or transceiver.

4. Check for a short-circuit in the cable path connected to this port

[ITPros]

Hello Emil_Gogushev,

Appreciate very much your helpful response which I will share with the customer

[Vince_Whirlwind]

I wouldn't be surprised if the printer NIC is set to half-duplex due to a failed negotiation.

What is your switchport config? Is it set to auto/auto?

Ditto with the printer NIC config.

[Emil_G]

Hi,

It looks like this can be also a FW bug of the switch

Version R.11.56

Event Log (PR_0000049241)

- The switch's event log displays erroneous FFI Excessive undersized/giant packets messages on ports operating at 10 Mbps, half duplex (10Hdx).

https://h10145.www1.hp.com/downloads/SoftwareReleases.aspx?ProductNumber=J9086A

If the switch is running an earlier release than R.11.56 and the port condition applies I would update. The latest releas is R.11.98.