all virtual disk not visiable

[shafeygad]

Dear
i have EVA8000 -
I have a big problem
controller HSV210 give alarm Virtual Link Indicator orange led
and when i try to browse virtual disks i found red sign ( all virtual disks not working )


plz help

[Steven Clementi]

Log into Command View and drill down into the areas that have the yellow triangle wit hthe !

You can also look at the front of the controllers to see if the lcd screen says anything important..


Steven

[shafeygad]

Dear steven
nothing unnormal at the screen for controller
But the led for Virtual Link Indicator at the controller giving alarm
command viewer giving red sign on all servers host

[Steven Clementi]

Maybe you can post a screen shot of Command View?

sc

[shafeygad]

Guys
plz help me
I have 27 Linux server down
till now i can not see vdisks
what is the problem
plz help

[Torsten.]

You should contact HP support immediately.

[Eemans Dany]

Hi,

Check the status off the cache batteries. When EACH controller has one failed battery, the EVA is unpresenting the VDISK in order to keep the data safe.
If the batteries are failed they need to be replaced ASAP.

Dany

[shafeygad]

kindly check attached file

print screen for EVA problem

[Torsten.]

As said, contact support.

[shafeygad]

I found that error at log
unrecognized fibre channel physical disk driver firmware revision

and i found this thread
http://forums13.itrc.hp.com/service/forums/questionanswer.do?admit=109447627+1275648150774+28353475&threadId=1277585

Maybe i need to update HD firmware
i am using
Hard disk Info:
Model No : NB50058855
Capacity : 500 GB
RPM : 7200 RPM
Current Firmware Ver-HP01

----
How to update firmware ?

[shafeygad]

is that the last update

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=3351789&prodTypeId=329290&prodSeriesId=3302267&swLang=13&taskId=135&swEnvOID=54


plz how to update firmware

[Torsten.]

The current firmware is HP03 and it is inside this bundle.

However, this might not be the root cause of the problem.

First follow the attention marks in hardware section in CV to find the problem indicators.

Give HP a call and send them the CV logs.

[shafeygad]

I will try to update firmware till HP come

i will update you

Thanks for your help and support

[Torsten.]

As long as the array has this status, I would not touch it until HP contacts you ...

[shafeygad]

ftp://ftp.hp.com/pub/softlib/software10/COL17475/co-71198-1/HDDBundled_Image_2009_05_12.zip

I am gonna update now

[Torsten.]

Did you read my suggestion?

How much data you will loose?

[Wang Haitao]

i once faced the same situation, i can see nothing but event log in CV. but the root cause was a poor guy accidentally unplug an I/O module A of a disk enclosure(EVA6K 2C4D). when i push back the I/O module A, everything is ok.

maybe the disk fw is not the point, you need to check more details, eg: does loop switches works fine? etc.

[Steven Clementi]

Did you recently insert a new drive into the array?

The controller log image you posted is not enough to see the full detail of the situation.

Additionally, your EVA's XCS is at 6.000.. kind of old now and unsupport.

Best suggestion has already been posted...

Contact HP Support... even if you do not have a support contract (which you should), they should still be able to help you out even if it takes a couple of days.

I suspect that it will probably involve updating the EVA's XCS software as well as disk firmware as well as command view...


In the mean time... can you drill into the "Hardware" folder in Command View and post more screen shots of the warnings there...


Steven