Can't access Command View EVA - command is in progress

[Victor Semaska_3]

Greetings,

We have a EVA300 which is at the latest rev. Often but not all the time, whenever I try to access the Command View EVA is stops and waits with this message:

A command is in progress on this management agent. You must wait for the outstanding command to complete before performing another action . . .

I don't know what command it's waiting for plus I'm the only person that accesses this SAN.

Any ideas?

Thanks,
Vic

[Mark Poeschl_2]

Is it possible that you've got multiple instances of Command View running at the same time? i.e. - didn't exit Command View completely before starting another session.

[The Spartan]

VCS firmware ?
Command view version ?
Is the SMA managing more than one EVA?
Event logs - any clues there

[The Spartan]

Restart of SMA - should help.
Else install latest patch of CV

[Bernd Reize]

We sometimes have a similar problem, when the CommandView GUI seems to be busy performing whatever internal tasks.
You can test with SSSU, as long as sssu works it is only a GUI issue.

As spartan said, reboot of cv host helps.

[Victor Semaska_3]

First thanks to everyone who replied.

I'm sure I don't have multiple instances of Command View running.

I don't often work with the EVA3000 so I'm having trouble navigating it to find the information.

VCS firmware - can't find it
Command View version - 4.1.2.2
The SMA (Storage Management Appliance?) is not managing more than on EVA.
In the System Log I found this:
0/18/2006 07:48:41 warning Print 0 3 NT AUTHORITY\SYSTEM CSUSAN1
10/18/2006 07:48:41 warning Print 0 4 NT AUTHORITY\SYSTEM CSUSAN1
10/18/2006 07:48:41 warning Print 0 8 NT AUTHORITY\SYSTEM CSUSAN1
10/18/2006 07:48:17 error TermServDevices 0 1106 CSUSAN1
10/18/2006 07:48:17 error TermServDevices 0 1111 CSUSAN1

I tried using SSSU and it hung up so I tried rebooting the SMA and the situation got worse. When I try to access the Command View EVA I now get:

HTTP Status 404, Not Found
User: 028A
Group: administrator
Request: /command_view_eva

Guess it's time to call support. Which group should I ask for?

Vic

[The Spartan]

Its wise that you call support as SMA is the key to ensure EVA health..

Meanwhile you may explore the option of SMS instead of SMA!!

[Mark Poeschl_2]

I think you'll need to contact the Storage Support group. They handle SAN Management Appliance issues. It sounds like something on your SMA has been corrupted. I suspect you (or HP support) will have to re-build it from scratch. And FYI - SSSU commands go through the same channels as the Command View GUI so if Command View doesn't work SSSU won't either.