command view evaluation does not work

[rlehoux]

hi,

i have download evaluation command view 9 software, i can view the eva 5000 but i can't configure the vdisk, the message is "you have to buy a valid license", i have not use the product and i have download the product the 12/10/09.

is anybody have the same problem

the ves is 3110

thanks

[gabbar]

please go to license tab in CV EVA and attach the screenshot... lets see what license you have!

[rlehoux]

i need some precisions, the evaluation product permit to create vdisk or not ?

i'm not a specialist of storage and i don'know

my license window is empty for response to answer

[Uwe Zessin]

The instant-on license permits full-use of the product. However, I've seen in one or two cases that the license did not activate for some reason. It did not bother me, because I had valid licenses so I don't know if there is a workaround other than a fresh installation of the server.

[rlehoux]

thank for your response, how can i debug the product ?

i have found in the install log that the instant on install was successfully.

the license number is to expensive for my small enterprise and i want to configure once.

[gabbar]

i dont see anyway to debug this... as Uwe said you can try to reinstall the product...

If you want to avoid that you can get a case logged with HP and ask them to provide you temp license for 60 days..

[rlehoux]

i have phone to hp support in usa, france etc and anybody say to me "we don't know"

i tried to contact another time.

thanks a lot for your responses

[Víctor Cespón]

If you had a previous version of Command View installed on that server, the instant-on license will not be valid.

You need a REAL CV license for an EVA5000 and the amount of TB you have in it. If the previous version was 6.0 or older you need to request the license on the new format.

[rlehoux]

i,

i have test command view evaluation 8 and 9.1, i have uninstall the product and reinstall one the 9.1 and no evaluation.

[Uwe Zessin]

You are not evaluating the product. You are trying to work around the licensing.

It is not sufficient to do the initial setup of the EVA with a demo license. Like it or not, but you need a permanent CV-EVA license.

What do you intend do do when a disk drive has failed?
You cannot add the replacement without a valid license!

[AWilliams_1]

rlehoux,
Before you installed CV9.1 what were you using to manage the EVA?.
If this is a new install then you will have to buy the licence as already stated. However if this is an older installation and you had been using a version of CV < 7.0 then I would suggest you return to using that older version as it does not require the updated licencing.

[rlehoux]

hi it's a fresh install, we have buy an eva 5000 with our broker, the eva have been delivered without the license, we have tell him to delivrate the license and i wait for him but i want to start to configure the eva in evaluation mode and the evaluation license does not work

[Víctor Cespón]

The 60-day evaluation license only works if it's the first installation of Command View on that server.

You can install Command View on another server and you'll have the instant-on license.

[rlehoux]

hi,

i have reinstall a fresh server and i have the same problem