CommandView EVA lost communication with the Storage System

[Jim Eastman]

The card is mapped to both controllers.
The SAN is not yet in full production but we will be adding redundancy.

[Jim Eastman]

The following entry is showing up in the system event log:
Reset to device, \Device\RaidPort0, was issued.

[IvanForceville]

We're experiencing more or less the same problem.

2x EVA4400 with the latest firmware replicated with CA and 2x CV EVA9.1 each located at one site.

EVA9.1 installed on Win2003R2-x32

First, the GUI was very slow (5-15 seconds) waiting after every click.
Now, When we open the GUI the EVA's seem to be dissapeared. Discovery can 't find the EVA's...

Call has been logged today, so waiting for feedback... will keep you guys posted.

[SDrake_1]

I'm getting the same issue. My setup is:

2 x EVA4400 (f/w: 0952200)
Command View 9.1

I have lost communication to one of the EVAs but i can manage it through the WOCP. The other Command View server cannot see the problem EVA.

HP want me to reboot the Master Controller but this seems like a Microsoft style of fix! We bought this kit for uptime!

We have a call open with HP too so if i hear anything i will let you know

Simon

[Víctor Cespón]

Change your zoning so each zone contains only ONE EVA port.

This is a known firmware bug. Do not include two ports from the same EVA on one zone, they do not need to talk to eachother.

[SDrake_1]

Thanks vcespon

We have two zones setup thus:

Fabric A:

Controller 1 Host Port 1
Controller 2 Host Port 1

Fabric B

Controller 1 Host Port 2
Controller 2 Host Port 2

------------------

Are you saying that this is incorrect (or incompatible with the current firmware)?

Thanks

Simon

[Víctor Cespón]

Losing communication from external Command View while the internal Command View keeps working has happened on several customers. We had to reboot or resync the controllers to recover access.

The workaround for the moment is to configure one zone for each EVA port, since each port does not have to talk to the others.

[SDrake_1]

@ vcespon

There are 4 device ports on an EVA4400 are you saying we need to configure 4 zones?

Thanks

Simon

[Víctor Cespón]

4 host ports

Controller 1 FP1
Controller 1 FP2
Controller 2 FP1
Controller 2 FP2

FP1s will be connected to one switch
FP2s will be connected to another switch

In each switch, each zone must include only one EVA port, so 4 zones per HBA.

This is how it works now, what we have been told to do by HP L2...

[Johny Root]

I had the same problem. Eva was turned off and opened, now everything is working properly.