EVA 3000 UPGRADE PROBLEM

[ashkan_tab2003]

There is big problem in our site.please help me as soon as possible.

we have a HP EVA3000 STORAGE with 2 controllers and 4 enclusure. The version of Command View is 3.1 bulid 21.

There is a projext in our site to reconfigure EVA after 7 years use.

We have upgrade HSV100 firmware controller from VCS 3 to VCS 4 (active -active) version. after upgrade controllers show " no storage" on screen , and in coomand view no storage is detected.

Is there anyway to downgrade controller firmware to old version without command view interface?
Thanks for your kind and quick response.
Regards
ASHKAN

P.S. This thread has been moved  from Disk > Disk Array to Storage Area Networks (SAN) (Enterprise) - Hp forum Moderator

[Johan Guldmyr]

http://h10032.www1.hp.com/ctg/Manual/c01276879.pdf

After upgrade you need to restart the Command View service.

If that doesn't help:

"Downgrading while retaining existing data is supported from VCS 4.100 to any earlier version of

VCS 4.00x firmware.
Downgrading while retaining existing data from VCS 4.100 to any earlier version of VCS 3.xxx firmware
is not supported. Downgrade is only possible on an uninitialized storage system."

Did you upgrade CV too?

Latest CV (10.2) supports VCS 4.100 - check out the compatibility reference: http://bizsupport1.austin.hp.com/bc/docs/support/SupportManual/c02523047/c02523047.pdf

[ashkan_tab2003]

Thanks for your kind and quick response.

I restart CV but problem already exist.

  No I don't Upgrade CV.

After upgrade , controllers show " no storage" on screen.

We don't have any data in this storage.

How can I downgrade this storage?

tnx

[Johan Guldmyr]

See this topic: http://h30499.www3.hp.com/t5/Disk-Array/EVA5000-VCS-4-x-3-x-Downgrade/td-p/4436033

EVA3000 and 5000 are very similar.

[ashkan_tab2003]

After Upgrade in CV no storage is detected.

How can I downgrade my storage without CV?

tnx

[Johan Guldmyr]

Try through SSSU.

[ashkan_tab2003]

i think that SSSU work with Command View?

is it work without Command view?

[Johan Guldmyr]

SSSU is part of CV.

If that doesn't work either:

You could install a newer CV on another server - it comes with a free temporary licenses - and try to downgrade with that.

[ashkan_tab2003]

My CV Version is 3.1 .

Where can I download newer version of CV for temporary use and downgrade the storage?

tnx

[Johan Guldmyr]

https://h20392.www2.hp.com/portal/swdepot/displayProductInfo.do?productNumber=P6000_CV

Get 9.4, 10.x does not support EVA3000.

[Torsten.]

Unfortunately the guide says

"Downgrading from VCS v4.004 to any earlier version of VCSfirmware and retaining data on the
storage system is not supported. Contact your HP-authorized service representative for more information
on VCS downgrades."



What is/was the exact 3.x and 4.x version you upgraded from/to?

[ashkan_tab2003]

we havent any data in this storage.

ugrade is from v 3.010 to 4.1 .

[Torsten. · Accepted solution]

Looks like an unsupported upgrade path (you did not the steps between the versions).

If there is no data to keep (most likely there is no data to keep now), uninitialize the array from OCP (front panel, if you like), initialize it, install CV 9.4 (and probably patch 9.4.1) and get a CV licence from HP.

Without the licence you have 60 days to use it.

[ashkan_tab2003]

Thanks for your kind and response.
i find CV 7 and install it.
After that storage was detected.