Firmware Download error---Unable to access the package list file

[Fenny_1]

Hi,

I am trying for upgrade the Firmware on HP4/16 SAN Switch and while upgrading am facing the below error.

Firmware is being downloaded to the switch. This step may take up to 30 minutes.
Checking system settings for firmwaredownload...
Cannot download ftp://fenny:@192.168.90.132/SWBD34/release.plist.
Firmware download failed - Unable to access the package list file. Check whether the switch is supported by the requested firmware. Also check firmwaredownload help page for other possible failure reasons. (0x12)

Can anyone please help me to resolve this issue.

quick response will be appreciated

[Víctor Cespón]

Give it the path:

192.168.90.132/release.plist

not

192.168.90.132/SWBD34/release.plist

I know there's no release.plist on the root folder, but that's the way it works. You give the switch the root folder and it will pick the folder.

[Fenny_1]

Hi vcesopn,

I even tried with this but it didn't work.

It seems my ftp server is not recognizing the directory for the firmware.

am using 3CDeamon as FTP server. Do you have idea how i can change the directory location?

[Uwe Zessin]

The switch firmware is usually packaged under a folder like v6.1.1. So the path would be "v6.1.1/release.plist". I don't see which version you are attempting to upgrade from, but since some time you can even leave off the "/release.plist".

[Fenny_1]

am tryin to upgrade from 5.1.0d to v5.3.0d

I tried everything but it's not working somehow :(

Can you please tell me how to tell the FTP server that this is the directory where the firmware is located

[AnthonySN]

first try a normal ftp from on ur pc/laptop using the username fenny and ur passwd.
restart the ftp services

[Uwe Zessin · Accepted solution]

I would manually login to the FTP server from a client and do a "cd /"
followed by a "ls"
to find out if have stored the firmware in the FTP server's root directory. If not, "put" a small file to the FTP server and then search the whole disk for this file. Move the "v5.3.0d" folder to the same location.

Then tell the switch to use "v5.3.0d/release.plist"

[Fenny_1]

Hi Guys,

The download started for sometime(i have given this patch //v5.3.0d/release.plist) and after sometime it failed again after giving same error.

I checked the release notes and in that it's cleary mentioned that you can upgrade from v5.1.0d to v5.3.0d. I dont know where is the issue. Please help me i need to upgrade to latest switch firmware which is compatible with MSA1500 FW5.10 (this firmware is quiet old) please suggest to the path to upgrade MSA1500 firmware to latest.

Waiting for reply

[Greybeard]

Hi you say "the same error" but you don't say what happened with the steps suggested above. If you want a clear view of what's happening at the FTP server end try downloading cerberus ftp and using that on a laptop, it's got a very clear and simple interface so should make things clearer.

[Al-Elm]

Hi Guys,

the issue is resolved by the putting the firmware directory in the default working directory of FTP server.

thanks alot for everyone's help