HP MSA2012fc - Disk channel error

[alexysar]

Hi,

"Show eventlog" command is full of Controller A and B INFORMATIONAL messages. These messages contain Disk channel error.
The error code is I/O Timeout  cdb:030000001200.

I am worried about the number of messages

WED JUL 16 23:04:20 2014 [59] #B8060: MSA2012fc Array SN#00C0FFD839E1 Controller B INFORMATIONAL: Disk channel error (Channel:0 ID:128 SN:3QP1QMLC00009934Q60C Encl:0 Slot:0): I/O Timeout  cdb:030000001200
WED JUL 16 23:04:20 2014 [59] #B8059: MSA2012fc Array SN#00C0FFD839E1 Controller B INFORMATIONAL: Disk channel error (Channel:0 ID:0 SN:3QP1QMLC00009934Q60C Encl:0 Slot:0): I/O Timeout  cdb:3 additional
WED JUL 16 23:03:41 2014 [59] #B8058: MSA2012fc Array SN#00C0FFD839E1 Controller B INFORMATIONAL: Disk channel error (Channel:0 ID:0 SN:3QP1QMLC00009934Q60C Encl:0 Slot:0): I/O Timeout  cdb:030000001200
WED JUL 16 22:39:08 2014 [59] #A14328: MSA2012fc Array SN#00C0FFD839E1 Controller A INFORMATIONAL: Disk channel error (Channel:0 ID:128 SN:3QP1QMLC00009934Q60C Encl:0 Slot:0): I/O Timeout  cdb:030000001200
WED JUL 16 22:39:08 2014 [59] #A14327: MSA2012fc Array SN#00C0FFD839E1 Controller A INFORMATIONAL: Disk channel error (Channel:0 ID:0 SN:3QP1QMLC00009934Q60C Encl:0 Slot:0): I/O Timeout  cdb:3 additional
WED JUL 16 22:38:29 2014 [59] #A14326: MSA2012fc Array SN#00C0FFD839E1 Controller A INFORMATIONAL: Disk channel error (Channel:0 ID:0 SN:3QP1QMLC00009934Q60C Encl:0 Slot:0): I/O Timeout  cdb:030000001200
WED JUL 16 22:38:29 2014 [59] #A14325: MSA2012fc Array SN#00C0FFD839E1 Controller A INFORMATIONAL: Disk channel error (Channel:0 ID:128 SN:3QP1QMLC00009934Q60C Encl:0 Slot:0): I/O Timeout  cdb:3 additional
WED JUL 16 22:33:25 2014 [181] #B8057: MSA2012fc Array SN#00C0FFD839E1 Controller B INFORMATIONAL: LAN configuration parameters have been set
WED JUL 16 22:33:25 2014 [59] #B8056: MSA2012fc Array SN#00C0FFD839E1 Controller B INFORMATIONAL: Disk channel error (Channel:0 ID:128 SN:3QP1QMLC00009934Q60C Encl:0 Slot:0): I/O Timeout  cdb:3 additional
WED JUL 16 22:04:21 2014 [59] #B8055: MSA2012fc Array SN#00C0FFD839E1 Controller B INFORMATIONAL: Disk channel error (Channel:0 ID:128 SN:3QP1QMLC00009934Q60C Encl:0 Slot:0): I/O Timeout  cdb:030000001200
WED JUL 16 22:04:21 2014 [59] #B8054: MSA2012fc Array SN#00C0FFD839E1 Controller B INFORMATIONAL: Disk channel error (Channel:0 ID:0 SN:3QP1QMLC00009934Q60C Encl:0 Slot:0): I/O Timeout  cdb:3 additional
WED JUL 16 22:03:42 2014 [59] #B8053: MSA2012fc Array SN#00C0FFD839E1 Controller B INFORMATIONAL: Disk channel error (Channel:0 ID:0 SN:3QP1QMLC00009934Q60C Encl:0 Slot:0): I/O Timeout  cdb:030000001200

 

Please Guide me.

Driver specifications are as follows:

Controller A Versions
---------------------
Storage Controller CPU Type   : Celeron 566MHz
Storage Controller Firmware   : J200P30
Storage Controller Memory     : F300R22
Storage Controller Loader     : 15.010
Management Controller Firmware: W420R52
Management Controller Loader  : 12.013
Expander Controller Firmware  : 3022
CPLD Revision                 : 27
Hardware Revision             : LCA 56
Host Interface Module         : 26
Host Interface Module Model   : 1

Controller B Versions
---------------------
Storage Controller CPU Type   : Celeron 566MHz
Storage Controller Firmware   : J200P30
Storage Controller Memory     : F300R22
Storage Controller Loader     : 15.010
Management Controller Firmware: W420R52
Management Controller Loader  : 12.013
Expander Controller Firmware  : 3022
CPLD Revision                 : 27
Hardware Revision             : LCA 56
Host Interface Module         : 26
Host Interface Module Model   : 1

Ctlr Ch Type  Media    Topo(C) Speed(A) Speed(C) Status PID SID
----------------------------------------------------------------
A    0  Host  FC(L)    Loop    4G       4G       Up     1
A    1  Host  FC(L)    Loop    4G       4G       Up     1
A    0  Drive SAS                                Up
B    0  Host  FC(L)    Loop    4G       4G       Up     0
B    1  Host  FC(L)    Loop    4G       4G       Up     0
B    0  Drive SAS                                Up
----------------------------------------------------------------

Thank you in advance.

Regards,
Parolini, Alexis

[alexysar]

Do you think that it is good idea restart controller? Maybe events show something different. I am a little worried.

Thanks so much!

[alexysar]

I looked the Event Descriptions Reference Guide msa2000.  Event  59 says:

Info. The controller detected a non-parity error while communicating with the indicated SCSI device. The error was detected by the controller, not the disk. Recommended actions • No action is required.

I also realized that the SN:3QP1QMLC00009934Q60C is the disk 0. However, the disk 0 does not appear in the array. I looked: show disks command and the disk 0 had disappeared . Then, I call the customer and disk 0 led had turned on.  I proceed to change the disc

[Torsten.]

You should consider to update to J202R10 by the way:

http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?sp4ts.oid=3687119&spf_p.tpst=swdMain&spf_p.prp_swdMain=wsrp-navigationalState%3Didx%253D%257CswItem%253DMTX_2268b73a332c405dbfb1a5b2ff%257CswEnvOID%253D4064%257CitemLocale%253D%257CswLang%253D%257Cmode%253D%257Caction%253DdriverDocument&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vig...

Your version (J200) is much older!