HSG80 ERROR PLEASE HELP.

[krsukuma]

CLI run command is active, try later or unlock.

This is the command I am getting when I using Execute Icon.

[Uwe Zessin · Accepted solution]

The HSG Element Manager running on the Storage Management Appliance (SMA) is using an 'agent interlock feature'. I suggest that you check with the customer if he is running some other agents like the SWCC (StorageWorks Command Console) or the SANworks Command Scripter (SCS).

One should *not* use an agent-based access method or an agent-based,but non-interlocking application like HSXTERM together with the (serial) maintenance port as this can cause a controller to hang.

[krsukuma]

Hi,

I checked with On site engineer, he confirmed CLI is working from serial port and HSG is up and fine.He is telling there might be some config problems in my CLI.can some please tell is there any config to be checked for CLI and there any settings to checked for CLI to work

[Uwe Zessin]

The HSG CLI can accumulate some recent errors, e.g.:

Previous controller operation terminated by power failure.
Power Supply failure cleared.
Cache battery is sufficiently charged
HSG>


Maybe the agent gets confused by it. The messages can be removed easily.
I think the full command is "clear_error cli_error", but "clear cli" is sufficient:

HSG2-A>

Received LAST GASP message from other controller, Last Failure Code: 08080000
HSG2-A>

Received LAST GASP message from other controller, Last Failure Code: 08080000
HSG2-A> clear cli

HSG2-A> show this

[krsukuma]

HI,

I tried giving the command, getting the below error.

1 5006 Failure COM: HSG object timeout retry operation, none.

I tried rescan also, Its says rescan in progress, but it exceeded more than 5 mins.

[Uwe Zessin]

If I remember correctly, a rescan is a time-consuming process, because it reads the whole HSG configuration parsing the CLI output.
I suggest you let the errors get cleared through the serial maintenance port.

[krsukuma]

Hi,

Through serial port, CLI is wirking perfectly. My doubt- will clearing the Errors by connecting through will resolve my CLI issue.

[Uwe Zessin]

I can't tell for sure - let's wait and find out.

[marsh_1]

hi,

as it's the last disk on a shelf perhaps a problem polling due to loose connection etc