MSA1500 Second Controller in LoopBack mode on SAN Switch

[Andrew S Babb]

We have a MSA1500 which was recently upgraded to Active/Active, and we are unable to see the new controllers FC Port on the SAN Switch.

On the MSA1500, the new controller is reporting itself in FC-AL mode
Host Port_1:
REPORTED PORT_ID 500508B3-00934B19
PORT_1_TOPOLOGY = Arbitrated Loop

and looking at the switch, port 1 is in Loopback mode
sw:admin> switchshow
switchName: caostest201sw
switchType: 34.0
switchState: Online
switchMode:or heNative9200 8N1 | NOR | Minicom 2.00.0 | VT102 | Offline
switchRole: Principal
switchDomain: 5
switchId: fffc05
switchWwn: 10:00:00:05:1e:35:b9:c9
zoning: OFF
switchBeacon: OFF

Area Port Media Speed State
==============================
0 0 id N2 Online F-Port 50:06:0b:00:00:58:ca:a4
1 1 id N2 Online Loopback->Port 1
2 2 id N4 Online F-Port 50:06:0b:00:00:58:ca:a0
3 3 id N4 Online F-Port 50:06:0b:00:00:58:c8:28
4 4 id N2 Online F-Port 50:05:08:b3:00:93:4b:11
5 5 id N2 Online F-Port 50:06:0b:00:00:58:c8:6c
6 6 -- N4 No_Module
7 7 -- N4 No_Module
8 8 id N4 Online F-Port 50:06:0b:00:00:58:ca:a6
9 9 id N4 Online F-Port 50:06:0b:00:00:58:c8:6e
10 10 id N4 Online F-Port 50:06:0b:00:00:58:ca:a2
11 11 id N4 Online F-Port 50:06:0b:00:00:58:c8:2a
12 12 -- N4 No_Module
13 13 -- N4 No_Module
14 14 -- N4 No_Module
15 15 -- N4 No_Module


Any thoughts on what might be causing this or how to get the port out of Loopback mode.

A portshow 1 shows
sw:admin> portshow 1
portName:
portHealth: No License

Authentication: None
portDisableReason: None
portCFlags: 0x1
portFlags: 0x103 PRESENT ACTIVE E_PORT G_PORT U_PORT SEGMENTED CBL_LB LOGIN
portType: 11.0
portState: 1 Online
portPhys: 6 In_Sync
portScn: 64 Segmented
port generation number: 42
portId: 050100
portIfId: 43020001
portWwn: 20:01:00:05:1e:35:b9:c9
portWwn of device(s) connected:
20:01:00:05:1e:35:b9:c9
Distance: normal
portSpeed: N2Gbps

Thanks
Andrew