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07-18-2011 12:33 PM
07-18-2011 12:33 PM
All,
I have a P2000(FC) that has been up and running for about a year. I have HP LTO4 tape drives that i use to backup the data on my P2000. I use Windows 2003 NTBACKUP to perform the backup (VSS). This has all been working flawlessly up until now. I use the LTO tape to backup data on all 5 of my vDisks each week.
It seems that suddenly i cannot create a tape backup of 2 of my 5 vDisks volumes. I get errors in the Windows 2k3 server event log stating there is not enough free space on the specific vDisk volume to perform the backup (IE create a snapshot). The error is this:
Source CAPIVSSProvider - calculateReserveSize(): The vdisk dosent have sufficient spacec to create snap pool: array id=(Very long string of my vDisk array - too long to type out)
Observing the SMU utility i noticed that the snap pools for the 2 volumes that fail to backup have been deleted. I dont know how that happened and i need to know how to prevent that in the future.I am the only admin on this P2000 and have not deleted the snap pools manually.
I manually re-created the snap pools for the 2 volumes failing to backup and tested with NTBACKUP. The backup to tape was successfull. However, afer the NTBACKUP completed - the snap pools were automatically deleted again. Retrying the NTBACKUP resulted in the same previous error above with not enough free space.
Another thing i noticed was the 2 volumes failing to backup are STANDARD volumes. I have 3 other volumes that work just fine and they are MASTER volumes(CLI - Show volumes). So i used the CLI and converted the 2 volumes failng to backup to MASTER volumes (convert std-to-master .....).
Converting them to master volumes allowed the NTBACKUP to succeed, however, after the backup completed the first time - the snap pools were again deleted, and i was no longer able to perform a NTBACKUP after that. Checking the CLI Show Volumes again showed the volumes i just convereted to MASTER have been converted back to STANDARD - automatically.
So my big problem seems to be that my snap pools for 2 of my vDisks are being deleted automatically after NTBACKUP is run (3 vDisks are un-affected and the snap pools do not get deleted and NTBACKUP will continue to work). How can i prevent this P2000 from deleting my snap pools??????
Please advise.
TIA
Drumgod
Solved! Go to Solution.
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07-18-2011 10:06 PM
07-18-2011 10:06 PM
Re: P2000 is deleting my Snap Pools - Cannot perform data backup more than once
Hmm.. is there a limitation as to how many master vdisks you can have? Do you need a license for snapshots?
Does it say anything in the log about what it's doing? If you look in the store.log there might be something in there.
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07-19-2011 05:58 AM
07-19-2011 05:58 AM
Re: P2000 is deleting my Snap Pools - Cannot perform data backup more than once
I am able to make 64 snap shots with my current license.
Im not sure how many master volumes it can handle. I was hoping that some one else could help me out there.. Maybe 3 is a limitation of the sysetem???
This is the trace in the event logs (Information) when i create my snap shot manually - until it is automatically deleted. First event on top, last event on bottom:
Message:
1 Snapshot creation completed (I manually created the snap pool here)
2 a snapshot was created for a master volume but it has not been commited yet
3 Snapshots that were previously created are now commited and ready for use
4 a snapshot was committed for a master volume. The snapshot is now ready for use (This is where i can start my NTBACKUP)
5 A mapping or masking operation for a volume was performed (omitted disk/snapshot serial numbers)
6 A mapping or masking operation for a volume was performed (omitted disk/snapshot serial numbers)
7 A mapping or masking operation for a volume was performed (omitted disk/snapshot serial numbers)
8 A voulme was deleted (same disk/snapshot serial numbers that have been omitted) < --- This is the P2000 auto deleting.
There are no other warning/error/critical event log messages..
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07-19-2011 06:40 AM
07-19-2011 06:40 AM
Re: P2000 is deleting my Snap Pools - Cannot perform data backup more than once
Maybe it's possible to discern more what's happening in the debug log? (found in the store.log)
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07-19-2011 08:57 AM
07-19-2011 08:57 AM
Re: P2000 is deleting my Snap Pools - Cannot perform data backup more than once
What is the proper way to access the debug log? Is there a CLI command or a page within the System Management Utility (SMU) ?
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07-19-2011 10:08 PM
07-19-2011 10:08 PM
Re: P2000 is deleting my Snap Pools - Cannot perform data backup more than once
I don't know any other way than through the gather the log function (under tools menu) and then they are then inside the 'store.log'. There's quite a lot of them. If there is a CLI command it should be in the CLI reference guide..
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07-20-2011 05:41 AM
07-20-2011 05:41 AM
Re: P2000 is deleting my Snap Pools - Cannot perform data backup more than once
What program is used to opend the store.log file? It seems to have collected further debug info while it was generating the log. Id like to see what it contains, but cannot read it with notepad, wordpad, word, or excel.
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07-20-2011 05:49 AM
07-20-2011 05:49 AM
Re: P2000 is deleting my Snap Pools - Cannot perform data backup more than once
There is also a tool on the documentation CD that you can use to make the xml output in the beginning of the file readable.
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=4118563&prodTypeId=12169&prodSeriesId=4118559&swLang=8&taskId=135&swEnvOID=1005#7813
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07-20-2011 11:34 AM
07-20-2011 11:34 AM
Re: P2000 is deleting my Snap Pools - Cannot perform data backup more than once
the output of the debug logs are uless to me unless i have a tool to dechiper what they mean. The MSA device descovery tool will only output the high level hardware specs of my server the p2000 is connected to.
I need a different answer that does not involve these log files. They are not helping.
Why would my snap pools be automatically deleted by the P2000 after they are used????????????????
Is it safe to delete the snapshots on each vDisk? Im thinking if i delete all other (18) snapshots this thing just might start working normally again - but i dont want to take the risk of corruping data on the vDisk volumes.
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08-25-2011 03:00 AM
08-25-2011 03:00 AM
Re: P2000 is deleting my Snap Pools - Cannot perform data backup more than once
Hi,
I have a same problem with HP P2000 G3 SAS. I use Microsoft DPM 2010 with VSS hardware provider. Backup worked fine over 5 days. 3 days ago backup stop worked with same error. I try create new snap pool. and asign it to volume. Next backup job was ok, but it was deleted snap pool again.
Have you any answer please?
JV
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08-25-2011 05:22 AM
08-25-2011 05:22 AM
Re: P2000 is deleting my Snap Pools - Cannot perform data backup more than once
I do not have a resolution at this time. But i can help provide you with a work around.
This had to be performed before each backup, as the P2000 will 'undo' this action once the backup is complete.
Go into the Web utility and manually make a snap pool for the partiitions that you need to backup.
Telnet into the array controller and conver the target volume from standard to master via this command (this is case sensitive)
convert std-to-master snap-pool <snapPoolname> <vdisk_volume>
Ex: If your target volume is D: then enter this syntax.
convert std-to-master snap-pool vDisk_D_sp001 vDisk_D_Vol1
Repeat this for all volumes that are giving your problems with your back.
You can verifiy this worked by typing show volumes into the CLI via telnet. I will do a 'show volumes' before and after the conversion to make sure it work properly.
Perform your backup now.....
Since i have two volumes that both delete my snap pools automatically i have to do this command twice. Once for my D: drive and again for my B: Drive.
Please let me know if you find a more permante solution. My general assumption is that the snap pools are being deleted and re-purposed for other volumes by some policy. I just have not have the time to investigate further. I suspect that if i delete my older snapshots, and increase the free space on the other volumes, then the P2000 may stop automatically deleting my snap pools on my other volumes.
IT WOULD BE GREAT FOR HP TO CHIME IN ON THIS PROBLEM................. HINT HINT HINT.............
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08-26-2011 02:44 AM
08-26-2011 02:44 AM
Re: P2000 is deleting my Snap Pools - Cannot perform data backup more than once
Thanks for your answer. I use same steps, but it is not possible for our customers :-). I looking for any script tool for automatization this before backup process.
Jirka
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08-26-2011 05:17 AM
08-26-2011 05:17 AM
Re: P2000 is deleting my Snap Pools - Cannot perform data backup more than once
I think the real solution would b for HP to figure this out, and provide us with a resolution.
Obviously this is an issue with the P2000 that needs to be addressed.
What have you to say HP????????????
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08-30-2011 01:24 PM
08-30-2011 01:24 PM
Re: P2000 is deleting my Snap Pools - Cannot perform data backup more than once
My backup jobs finished ok now. Last job cleaned all pool. I didn't make any changes. The new job correctly create pool and snapshot and working ok. I didn't make any changes in configuration DPM and MSA.
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10-11-2011 09:05 AM
10-11-2011 09:05 AM
Re: P2000 is deleting my Snap Pools - Cannot perform data backup more than once
There is a wonderful explaination from Jon Paul in this thread:
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10-11-2011 12:05 PM
10-11-2011 12:05 PM
SolutionThe link above fixed our issues with the P2000 automatically deleting our snapshots. Referenece this information here, and the registry change..
By default, the VSS Provider will attempt to convert standard volumes to master volumes on demand, automatically allocating and deallocating snap pools as needed. This mode of operation works best for turnkey configurations where the number of available snapshot licenses is less than the number of volumes and manual conversion of standard volumes to master volumes would be inconvenient. However, there are two potential drawbacks to the default behavior:
Insufficient free space on the vdisk
Creating snapshots on a standard volume may fail with the following error posted to the Applications event log:
calculateReserveSize(): The vdisk doesn't have sufficient space to create snap pool
This error occurs when the standard volume's vdisk does not contain enough free space to allocate a backing store which is at least 20% of the size of the volume, or 6GB, whichever is larger. To avoid this problem, find or create a snap pool on another vdisk with sufficient free space and convert the standard volume to a master volume using that snap pool instead. Placing the snap pool on a separate vdisk may also improve performance if the other vdisk is not subject to a heavy I/O load.
Snap pools are automatically deleted
In order to help manage limited disk space and snapshot licenses, the VSS Hardware Provider will, by default, automatically convert master volumes to standard volumes when the last snapshot for the volume is removed, and automatically delete snap pools when no snapshots refer to them.
However, this mode of operation may cause problems in environments where some manual management of snap pools is desired, or in SAN environments where multiple hosts are using VSS to create and delete snapshots concurrently on the same array.
To avoid these issues, the VSS Hardware Provider can be configured so that it does not attempt to automatically create or delete snap pools or convert standard volumes to master volumes and vice versa. Instead, the administrator must perform these steps manually.
Solution
To disable automatic conversion of standard volumes and automatic creation and deletion of snap pools, enter the following command at the Windows command prompt to change the provider's StandardVolumesAreSupported parameter value to 0:
reg add "HKLM\SYSTEM\CurrentControlSet\Services\HP StorageWorks VSS Hardware Provider\Parameters" /v StandardVolumesAreSupported /f /t REG_DWORD /d 0
To restore the default behavior, change the value of StandardVolumesAreSupported back to 2:
reg add "HKLM\SYSTEM\CurrentControlSet\Services\HP StorageWorks VSS Hardware Provider\Parameters" /v StandardVolumesAreSupported /f /t REG_DWORD /d 2
After changing the StandardVolumesAreSupported value, the VSS server must be stopped if it is currently running:
net stop VSS
net stop "HP StorageWorks VSS Hardware Provider"
Alternately, reboot the server to ensure that all the VSS components have been restarted.
As you stated that the Snap-pool can be created and the operation completes ok following that but then de-allocates the snap-pool, I believe that changing the VSS provider behavior and leaving the snap-pool should resolve the issue you are seeing