Replace EVA4400 Power Supply

[CLehm]

Hi Folks,

few days ago a power supply in our eva44 was conked out. So we replace the fault ps and the light became back green. But the Management Interface shows still a hardware warning and the controller enclosure properties shows PS2 operational state: "not installed"

Replacing this part again with another ps has no effect. Part-No are identical.

Any ideas?

Thanks in advance

regards
carsten

[Amar_Joshi]

I have not seen this personally but would try several things.

- CVEVA: Try restarting CVEVA services or if any newer version is available, install it.

- PS: (if above doesn't work) Reinsert Power supply.

- HP will have to refresh the EVA configuration to reflect the correct state of HW.

[hvhari]

You can also check the LED status on the power supplies. If it does not show fail & CV EVA shows an error, restarting CVEVA should help .

[CLehm]

Hi,

thanks for help.

Wether restarting CV nor reinstalling the ps did resolve the problem. Operational state shows still attention.


regards
Carsten

[Víctor Cespón]

Sometimes Command View does not refresh the information.

Try closing Command View and restarting it's service (HP Command View in services.msc)

You can also stop the service, delete the CV cache (c:\Program files\Hewlett Packard\SanWorks\Element Manager for Storageworks HSV\cache) and restart the service, this should reload all the configuration and logs from the EVA.

[Johan Guldmyr]

Might be better to just rename that directory in case you want to get old logs ;)

Was the psu broken/not plugged in during a restart of a controller/power up of the array?

[CLEB]

I've seen that after a failed disk is replaced a discover needs to be done in CV otherwise it does not show the changes.

Perhaps this needs to be done after changing the power supply.

[perillo]

Hello , i have EXACTLY the same problem - any NEW ideas?

[Johan Guldmyr]

Can you see in the controller event logs that a new PSU is installed?

Maybe you actually have a midplane problem?

Restart the controllers 1 by 1?

[NSharon]

Hi, You could try hitting the "Refresh" Button on the Command View EVA home page.

[RHSysAdmin]

Ditto: Same issue here. Anyone found a fix yet? Our old PS died (amber light). We replaced it with a new one and the hardware itself now appears clear. All lights on the unit itself are green. But the CV Web UI still shows the PS as not installed.

We have refreshed and even restarted the management module with no luck.

Checked the power supply itself and all looks good.

[Jianmin Tan_1]

Hi CLehm,

At first,you should try to restart the service of command view eva.

Secondary,copy all log files to other place then install the latest CV EVA software.

Please restart the controller only If those method can't resolve the problem.

[John Stevens_9]

Just a offhand question, but what version of CV are you running on the SBM / ABM?  What version of XCS? We have 4 EVA4400's in the field and until we upgraded them to at least XCS09534000 / CV 9.2, we used to get all kinds of "false positives" for hardware failures.

I once had a 4400 with both cache batteries "failed" yet the array was operating normally.  It was running XCS9522000 at the time.  We've also had IO controllers "disappear" on the IOB channels on disk shelves (i.e. CV reporting that they didn't exist yet the loops were up and all the lights were green).

John

[Ruben Renders]

Have you examined the controller event log? Are there any notifications about the new power supply?

What is the physical state of the leds on the power supply (orange, green, none)?

I suggest you try to restart the command view EVA services. If there is no change, i think it's best you open a hardware case at HP support to clarify the issue.

[amirsem]

We are experiencing the same exact issue. The power supply is showing as "Not Installed" in Command View although the PS itself is at normal state.

Any solutions yet?

[sbalmer]

I have the same issue, green led on the power supply 2 and not installed display in the web monitor, i have restarted the services, removed the cache and i keep the not installed display.

Any idea, except restart the EVA... 

Thanks

[TFerg]

First thing to try is to restart the master controller in the EVA.  As you are only restarting a single controller all LUNs should failover to the other controller and your hosts shouldn't see an interruption of IO, barring any special circumstances of course.  After the restart of the controller the issue should disappear.  Should the issue remain it may be necessary to restart the HP Command View EVA services running on the Command View server or to restart the management module in the EVA should you be using Array Based Management (ABM) to manage the EVA4400.

[liy90424]

Same issue! dose anyone have good idea to fix this problem?

 I found ps2 was dead,and there was a alarm light on the face board.Then i pulled it out to cheak the PN number.After that I insested it back , few secend later ,light went green.and the all alarm light was missing.I found the cveva still shows ps2 is NOT INSTALLED.So I swich the ps2 ,but it still says not installed.I aready refresh the cveva,and restart the cveva server , and I found the log only shows the events  when i pulled outand insert  the ps first time,after that there are only a  few new events, all of them are not related to the ps issue. Is any suggest.

Thank you all any way.If there`s any kind grammer faults i apology it.

[Torsten.]

I remember a power supply related issue with older firmware. What firmware is running? Current is XCS 11200000.